Plus or PRO Content

PRGX: Vendor Snapshot (Part 3) — Summary & Competitive Analysis [PRO]

While not as well known in the spend analytics and supplier management markets as most of its peers, PRGX has built up a small arsenal of solutions through acquisition and organic development that are likely to surprise potential customers — including those that are PRGX audit recovery clients but that may not be aware of PRGX’s emerging technology and solutions outside its traditional services business. In particular, with its OPTIX and Lavante product lines, PRGX brings a particular competency in delivering a “data as a service” model and supplier information management (SIM) solution capability.

This final installment of our multipart Spend Matters PRO Vendor Snapshot series covering PRGX offers a competitive analysis and comparison with other procurement technology providers in the spend analytics and supplier management areas. It also includes a user selection guide, user interface and user experience (UI/UX) analysis and summary evaluation and selection considerations. Part 1 and Part 2 of this PRO research series provide a company and deep-dive solution overview, a SWOT analysis, product strengths and weaknesses and a recommended fit analysis for what types of organizations should consider PRGX.

PRGX: Vendor Snapshot (Part 2) — Product Strengths & Weaknesses [PRO]

PRGX, a recovery audit specialist and a firm in the broader procurement services market, is the midst of transforming itself from a services orientation to a solution one, embedding both technology and expertise in productized capabilities. Although it has yet to invest in externalizing its core technology and data capabilities for recovery audit in retail and other industries, it continues to expand its data-centric capability in spend analytics and, more recently, supplier information management through its acquisition of Lavante.

Whether these or related technologies ultimately automate and digitize core aspects of recovery audit for PRGX in retail (the recovery audit sector where it has dominant market position) is a question for the future. Today, PRGX sells core technology and solutions — including “data as a service” to fuel the back-end of spend analytics — in addition to its auditing service. It is these technologies and related solutions that are the focus of this analysis.

This Spend Matters PRO Vendor Snapshot explores PRGX’s strengths and weaknesses, providing facts and expert analysis to help procurement organizations and other customers decide whether PRGX is the right fit for their need. The first installment of our analysis provided a company and solution overview and a recommended fit list of criteria for firms considering PRGX. Part 3 will offer a SWOT analysis, user selection guide, competitive alternatives and additional evaluation and selection considerations.

PRGX: Vendor Snapshot Part 1 — Background & Solution Overview [PRO]

For those that do not know it, PRGX would appear to be one of a select number of dominant services provider in the niche market for recovery audit services — a market that unlike other procurement services faces tremendous price pressure for its core recovery, statement and related auditing and profit recovery services. But PRGX has started to remake itself quietly from within — out of necessity, given these broader market trends — building and acquiring technology capabilities in the spend analytics and supplier management areas, both to expand its relevance and to start driving automation and scale in its core business.

Its recent acquisition of Lavante, a supplier management provider with best-in-class supplier information management (SIM) and master data management (MDM) capabilities, showcases the direction PRGX is taking as it migrates from an audit-driven services firm to a new type of savings and recovery “as-a-service” solutions provider. It brings particular competence in extending core spend analytics to payment and product (SKU) analyses, the latter of which is particularly relevant to its core retail client base (from its recovery audit business).

This Spend Matters PRO Vendor Snapshot provides facts and expert analysis to help procurement organizations make informed decisions about PRGX and whether its technology and solution capabilities are a fit for their needs (it does not provide a review of PRGX’s core recovery audit services capability). Part 1 of our analysis provides a company background and detailed solution overview, as well as a summary recommended fit suggestion for when organizations should consider PRGX in the procurement technology and solutions area. The remaining parts of this research brief will cover product strengths and weaknesses, competitor and SWOT analyses, and insider evaluation and selection considerations.

Accenture Spend Trends Category Insight

Top Challenges and Questions Facing Corporate Legal Departments [Plus+]

UpCounsel

The market landscape for legal services is much more dynamic than it may appear to most outside observers — and as a result we are seeing a number of meaningful trends in the market.

The provider landscape is rapidly changing. Firms are specializing in certain legal matter areas, and non-law firm providers are emerging as viable alternatives to perform certain types of legal work at lower cost and higher efficiency. And as in almost every industry and market, technology is playing a more transformational role in the legal services market, with implications for both buyers and suppliers.

In this article, we share some of the frequently asked questions we have received from GCs, and our responses and recommendations.

Simfoni: Vendor Snapshot (Part 3) — Competitive & Summary Analysis [PRO]

Analytics

A great “mash-up” is happening within the procurement solution provider market. SaaS companies are increasingly delivering content such as benchmarks, KPIs, templates and more within their applications. Consulting firms are developing their own technologies and pre-configured instances of third-party solutions, such as vertically configured systems, in addition to deploying and implementing standard products and tools. And managed services providers and business process outsourcing (BPO) firms are increasingly blurring the line with their own proprietary solutions that extend beyond just the billable hour and “outcomes as a service.”

Simfoni, an upstart global solutions provider with both technology and services offerings primarily targeting the analytics and tail spend areas today, fits perfectly into this converging world. This final installment of our multipart Spend Matters PRO Vendor Snapshot series covering Simfoni offers a competitive analysis and comparison with other vendors in the spend analytics and tail spend market that companies may wish to shortlist. It also includes a user selection guide and summary evaluation and selection considerations. Part 1 and Part 2 of this PRO research series provide a company and deep dive solution overview, a SWOT analysis, product strengths and weaknesses and a recommended fit analysis for what types of organizations should consider Simfoni.

Simfoni: Vendor Snapshot (Part 2) — Product Strengths & Weaknesses [PRO]

spend analytics

Simfoni represents a new type of solution provider in the procurement technology and services market. While it brings significant out-of-the-box capability in analytics and tail spend management, it is also a solutions integrator, of sorts. In deploying solutions to customers, Simfoni leverages both its own organically developed capabilities and third-party technology to deliver customized solutions to each customer.

This Spend Matters PRO Vendor Snapshot explores Simfoni’s strengths and weaknesses, providing facts and expert analysis to help procurement organizations and other customers decide whether Simfoni is the right fit for their need. The first instalment of our analysis provided a company and solution overview and a recommended fit list of criteria for firms considering Simfoni. Part 3 will offer a SWOT analysis, user selection guide, competitive alternatives and additional evaluation and selection considerations.

Simfoni: Vendor Snapshot (Part 1) — Background & Solution Overview [PRO]

If experienced procurement consultants and product developers had a third chance to create a firm, what would they decide to emphasize, especially when taking a global perspective to creating solutions that are appropriate for customers at different levels of maturity in both established and developing markets? The answer to this question is enlightening, because Simfoni, a London-based provider of procurement solutions, represents a unique melding of experienced perspectives based on needs that, in many cases, are not being directly met today in the area of procurement, sourcing strategy and tail spend management.

This Spend Matters PRO Vendor Snapshot provides facts and expert analysis to help procurement organizations make informed decisions about Simfoni and whether its capabilities are a fit for their needs. Part 1 of our analysis provides a company background and detailed solution overview, as well as a summary recommended fit suggestion for when organizations should consider Simfoni in the procurement technology and solutions area. The remaining parts of this research brief will cover product strengths and weaknesses, competitor and SWOT analyses, and insider evaluation and selection considerations.

Serex: Vendor Snapshot (Part 3) — Competitive & Summary Analysis [PRO]

consultant

The market for strategic sourcing technology is highly competitive. Procurement organizations have many choices within a fragmented landscape. As Spend Matters observes in our 2017 report, Landscape Definition and Overview: Sourcing, Contracting and Supplier Management, procurement organizations can chose from four different classes of solution: procurement technology suites, which offer either source-to-contract enablement or broader source-to-pay capability; standalone sourcing solutions; direct materials-centric solutions; and sourcing optimization providers.

Within our market segmentation, Spend Matters classifies Serex, which offers a reverse auction solution, as offering technology that falls within a sub-segment of the standalone sourcing solution area.

This third and final installment of this Spend Matters Vendor Snapshot covering Serex provides an objective SWOT analysis of the provider and offers a competitive segmentation analysis and comparison. It also includes recommended shortlist candidates as alternative vendors to Serex and offers provider selection guidance. Finally, it provides summary analysis and recommendations for companies considering the vendor. Part 1 provided an in-depth look at Serex as a firm and its specific solutions, and Part 2 gave a detailed analysis of solution strengths and weaknesses, as well as a review of the product’s user interface and user experience.

CRM for Procurement: Lessons from the Sell Side [Plus+]

In a world where everything is quickly becoming a service (XaaS), perhaps the single most important differentiator is being customer-focused and aligned in order to allow you to deliver value to them over the long run. It is a simple principle, but procurement is not so easy to implement. Everybody who spends money in the enterprise has the potential to get more value from their spend and is a potential “customer” for procurement to help. Given procurement’s limited resources, adopting and adapting CRM principles, practices, and tools can help. As we get started, note that CRM for “supply” and suppliers is not the buy-side of “SRM” or supplier management – it’s a much bigger, hairier, and more encompassing beast.

So who are the customers? And should they even be called customers?

Many procurement organizations do not like the term “customers.” Some use the term “clients,” and others use the term “stakeholders.” Still others use the term “internal partners.” It doesn't really matter as long as the organization defines the nomenclature that works best for them. That said, it is important to understand who all the various stakeholders are within the procurement process, so that they can be appropriately targeted to drive more value out of the process. In fact, if you think of the term "stakeholders," it means anyone who has a stake in the process and who consumes the outputs of that process: information, materials, services, cash, goodwill, etc.

So, to be a stakeholder in a procurement process means to be a customer of that process. This means that procurement needs to be explicit in defining and working with 10 key stakeholders – and reconciling which of these will get the most attention.

Let’s get to the list (and beyond that, 14 critical areas of CRM begging to be addressed).

Tradeshift and IBX: Partner, Customer and Competitive Analysis [PRO]

change of control clauses

The combination of Tradeshift and IBX changes the procure-to-pay (P2P) competitive landscape. Last week, we reported on the transaction and offered an initial analysis of what IBX will bring to Tradeshift. This Spend Matters PRO research brief provides an initial analysis for current and potential customers and partners of Tradeshift and IBX. It also provides insight and analysis on how the transaction will alter the competitive landscape.

Serex: Vendor Snapshot (Part 2) — Product Strengths & Weaknesses [PRO]

RFP

Procurement groups often emphasize different strategic sourcing technology requirements based on the needs of the organization. For some, capturing and automating a basic RFX process through the most easy-to-use technology is a top priority. For others, advanced bidding/auction format and highly detailed cost breakdown capabilities take center stage. Still for others, the most highly sought after capabilities are those that allow them to reimagine the strategic sourcing process entirely by fully considering both external (i.e., supplier, supply market and supply chain) and internal constraints. Yet other companies just want a reverse auction solution that maximizes the efficiency and speed of their teams for simple (“three bids in a box”) and complex (thousands of line items) bids alike. It is this latter procurement organizational profile that is likely to most appreciate the e-sourcing capability that Serex, a recent entrant into the procurement technology market, provides.

This Spend Matters PRO Vendor Snapshot explores Serex’s strengths and weaknesses, providing facts and expert analysis to help procurement organizations decide whether they should consider using as a core strategic sourcing technology. The first installment of our analysis provided a company and solution overview and a recommend fit list of criteria for firms considering Serex. Part 3 will offer a SWOT analysis, user selection guide, competitive alternatives and additional evaluation and selection considerations.

Solution Analysis: What IBX Brings to Tradeshift and How the Combined Provider Stacks Up [PRO]

Tradeshift announced earlier this week it would acquire IBX Business Network from Capgemini, the previous owner of the procurement technology and supplier network provider. Spend Matters analysts Xavier Olivera and Jason Busch recently had the chance to speak to the Tradeshift team about the acquisition. They, along with other members of the Spend Matters research team, have spent time reviewing IBX’s source-to-pay solution in detail.

This Spend Matters PRO analysis provides an expert solution perspective on what IBX brings to Tradeshift, including IBX’s strengths in the e-procurement area. It also provides a brief discussion on how Tradeshift plans to integrate IBX into its solution portfolio, including planned (rapid) migration. Finally, it includes a March 2017 SWOT framework and March 2017 summary company analysis and graphical comparative overview of Tradeshift’s solution footprint and capability (inclusive of IBX) across the source-to-pay continuum in the sourcing, analytic, contract management, supplier management, e-procurement and invoice-to-pay functional areas.

Additional Spend Matters PRO analysis to follow in a subsequent research brief will include customer recommendations, partner recommendations and an analysis of the changing competitive landscape for source-to-pay suites, networks and platforms. Additional Spend Matters news coverage will share what we learned from our discussions with the Tradeshift team following the announcement.