PRO Content

Dhatim Conciliator: Vendor Snapshot (Part 1) — Background & Solution Overview [PRO]

You might not know it, but France has a great history of building outstanding, engineering-led procurement technology firms. Ivalua and b-pack (now Determine) stand out for different reasons, but both have achieved varying degrees of success globally. Dhatim, founded in 2007, stands to follow in their footsteps — and potentially create an even larger imprint. While not a new technology provider in the procurement space, Dhatim, and its solution named Conciliator, is relatively new outside of its home country. Like others that have expanded outside the French market before it, Dhatim is looking to build a global presence, first in Europe and the UK, and then beyond.

Dhatim’s Conciliator is not a procurement suite. In fact, it would misleading to view the provider as a module-centric vendor only. Rather, it has developed an artificial intelligence (AI)-centered suite of applications that leverage the underlying learning and analytics capability to solve specific procurement, finance and even HR business challenges as well as shared services end-to-end processes operational challenges, primarily centered on automated compliance. Many of Conciliator’s large customers are keen to take advantage of digital initiatives that center on “cognitive procurement” and related areas. Conciliator not only checks the box but also delivers against use cases in which other, non-AI based solutions would have a much more difficult time — if they could do it at all.

This Spend Matters PRO Vendor Snapshot provides facts and expert analysis to help procurement and finance organizations make informed decisions about whether they need a solution like Conciliator alongside or as an adjunct to other analytics and data classification technologies. Part 1 of our analysis provides a company background and detailed solution overview, as well as a summary recommended fit suggestion for when organizations should consider Conciliator. The remainder of this multipart research brief covers product strengths and weaknesses, competitor and SWOT analysis, user selection guides, and insider evaluation and selection considerations.

Catalant: Vendor Snapshot (Part 2) — Product Strengths & Weaknesses [PRO]

Catalant

This PRO Vendor Snapshot focuses on Catalant, an online (cloud-based) work intermediary and evolving enterprise platform that allows organizations to access and engage highly skilled, well-credentialed independent business consultants and small, boutique consulting businesses. These resources can be sourced from Catalant’s own “digital marketplace” of independent talent and small consulting providers, which has been growing both in terms of number of providers and number of enterprise customers since 2013.

Since that time, Catalant has been extending its enterprise platform to, at this stage of platform development, allow organizations to establish private networks of their own self-sourced consulting resources (including alumni and retirees). It also enables organizations to create and manage teams of internal (employee) workers and blended internal-external (consultant) workers over a full project lifecycle, as well as archive, share and access project content and artifacts.

Part 1 of our analysis provided a company and solution overview. In Part 1, we also identified basic fit criteria for firms considering Catalant. In Part 2 of this series, we present our view and analysis of Catalant’s product strengths and weaknesses to help procurement organizations decide if they should shortlist the solution provider. We also offer a high-level evaluation of the user interface. Part 3, the final part of this series, will provide a business SWOT analysis, user selection guide, an overview of competitors and additional evaluation and selection considerations.

The Procure-to-Pay User Experience (Part 4) [PRO]

Amazon Business

In Part 1 of this series, we addressed why the user experience (UX) is important in a procure-to-pay (P2P) solution, and why we have` dedicated so much time to the topic. The reality is that if users do not use the solution to do their job, the solution does not generate value. And the ultimate key to adoption is the user experience. That’s why many IT companies are beginning to invest significantly in providing a user interface that provides the optimal user experience to do their job.

That’s also why we are providing you with this information to help you identify who those companies are. This started in Part 2, where we noted that there is not just one optimal user interface for an optimal user experience. There are multiple user interfaces, one per role. We then described the key aspects of these for the more casual roles — the casual buyer, the admin or IT supporter and the supplier. In Part 3, we began to address the professional procurement buyer role, starting with the core functionality required across the P2P platform. Now we need to address the core functionality required by the professional buyer in each phase of the P2P cycle.

Behind the Scenes: Interpreting Q4 2017 SolutionMap Results With Jason Busch — Jaggaer (and Jaggaer Direct) [PRO]

Today I’m wrapping up my series of observations on Q4 2017 SolutionMap suite providers with perhaps the most fun vendor of all to opine on beyond the data alone: Jaggaer. (Be sure to check out the previous installments covering SAP Ariba, Basware and CoupaDetermine, GEP and Ivalua; and BravoSolution and Zycus, too.) When I think of potential — using the truest sense of the word — in the procurement technology market, there is no provider more underutilized than Jaggaer, especially in scenarios where it can serve industry segments and geographies that have not previously embraced solutions designed for them. Below I share my thoughts on this opportunity and how Jaggaer did in the Q4 2017 SolutionMaps, with maybe a few Jägerbomb(shells) tossed down the thirsty Friday throat for good measure. Whether your mixer is a Red Bull or Heineken, sit back and enjoy.

The Procure-to-Pay User Experience (Part 3) [PRO]

In Part 1 of this series, we addressed why the user experience (UX) of a procure-to-pay (P2P) solution is important, and why we have dedicated so much time to the topic. The reality is that if a user does not use a solution to do their job, the solution does not generate value. And the ultimate key to adoption is the user experience. That’s why many IT companies are beginning to invest significantly in providing a user interface that provides users the optimal experience to do their job.

That’s also why we are providing you with the information to help you identify who those companies are. This started in Part 2, where we noted that there is not just one optimal user interface for an optimal user experience. There are multiple user interfaces, one per role. In our last article, we described the key aspects of these for the more casual roles — the casual buyer, the admin or IT supporter, and the supplier. Today, we tackle the requirements for the professional, full-time procurement buyer, which are predictably much more extensive.

Vendor Summary Report: Strategic Procurement Technology Suites SolutionMap℠ Q4 2017 [PRO]

category management

This SolutionMapSM analyzes a select group of strategic procurement technology suite providers (inclusive of spend analytics, sourcing, supplier management and contract lifecycle management). It is part of our Q4 2017 SolutionMap report series, individually featuring spend analytics, sourcing, contract management, supplier relationship management and risk (SRM), e-procurement and invoice-to-pay providers. SolutionMap also features procure-to-pay technology suites. Spend Matters tracks more than 100 individual strategic procurement technology providers today. This analysis features many of the largest suite providers, including BravoSolution, Determine, GEP, Ivalua, Jaggaer, SAP Ariba and Zycus. Among these providers, the Strategic Procurement Technology SolutionMap features select industry/specialty capability of providers, although it does not highlight them in a specific persona, a change from our last SolutionMap release.

The Procure-to-Pay User Experience (Part 2) [PRO]

In Part 1 of this series, we addressed why the user experience (UX) is important, and why we have dedicated so much time to this topic. The reality is that if users do not use a solution to do their job, the solution does not generate value. And the ultimate key to adoption is often the user experience. That's why many IT companies are beginning to invest in providing a user interface that provides the user with an optimal experience, and why we are providing the information organizations will need to identify which companies those are.

Behind the Scenes: Interpreting Q4 2017 SolutionMap Results With Jason Busch — BravoSolution and Zycus [PRO]

Today I continue to offer my observations on technology providers that participated in the Q4 2017 SolutionMaps by turning to two suite providers: BravoSolution and Zycus. During the course of our analysis, I was struck by how different both providers are overall in what they actually serve up to customers and how they fit into the market, despite having similar product footprints. Comparing the two is like comparing apples to oranges, which actually sums up quite well the odd, diverse and certainly complex category we today call procurement solutions. So sit back, relax and enjoy. And do drop me a line or post a comment if you want to add anything else to the discussion.

What is Your Strategic Procurement Technology (Suite) Persona? Understand Your Requirements to Find the Best Technology Provider [PRO]

tech

No two procurement or supply chain organizations are alike. Each has its own persona that reflects not only its own unique requirements but also the stakeholders it serves when providing timely and accurate spend, procurement, supply and broader analytics.

The same principle holds true when analyzing strategic procurement technology suites. Each provider has a persona — or set of personas — that reflects its value proposition, solution strategy and targeted customer segments. Therefore, procurement organizations should seek providers whose personas best align to theirs. In other words, there is no “magic” solution provider, and finding the right fit is essential, because supplier management applications are critical for not only identifying savings opportunities but also the effective management of the procurement function.  

SolutionMap depicts vendor rankings based on specific buyer personas to reflect the unique value proposition, solution strategy and customer segments served by a vendor. Participating vendors are scored both on their Solution capability as well as on Customer Value, based on in-depth tech reviews (including live demos) by the Spend Matters analyst team and aggregated direct customer input from surveys. Each SolutionMap is updated quarterly rather than in 12-month (or longer) cycles, to accurately reflect the pace of market developments.

As part of our Spend Matters SolutionMap vendor comparison ranking for strategic procurement technology suites, the Spend Matters analyst team has dedicated considerable time to developing the unique organizational personas that we’ve most often seen in our decades of experience working with procurement organizations.

We have used these personas to weight the requirements used in solution scoring, which includes customer satisfaction scoring by solution customers. Having collected feedback from hundreds of procurement organizations in recent months as part of our SolutionMap research, we see these personas as useful starting points for procurement organizations to classify themselves before looking at solution rankings of providers in the market.

This Spend Matters PRO analysis shares five of the most common customer personas for strategic procurement technology suites buying requirements. Aimed at practitioners as well as vendors and the consultants advising them, this research brief will be helpful to drive the type of mass customization of strategic procurement technology solutions needed to meet specific organizational needs.

Below, we present our five personas for strategic procurement technology suites. For each, we include full definitions, typical organizational priorities (based on each persona), modular component weightings (and links to other PRO reports for detailed Solution and Customer value weightings) and recommended selection processes.

What is Your Supplier Management (SXM) Persona? Understand Your Requirements to Find the Best Technology Provider [PRO]

suppliers

No two procurement, finance, supply chain or IT organizations are alike. Each has its own persona that reflects not only its own unique requirements but also the stakeholders it serves.

The same principle holds true when analyzing supplier management solutions. Each provider has a persona — or set of personas — that reflects its value proposition, solution strategy and targeted customer segments. Therefore, procurement organizations should seek providers whose personas best align to theirs. In other words, there is no “magic” solution provider, and finding the right fit is essential, because supplier management applications are critical for not only identifying savings opportunities but also the effective management of the procurement function.

SolutionMap depicts vendor rankings based on specific buyer personas to reflect the unique value proposition, solution strategy and customer segments served by a vendor. Participating vendors are scored both on their Solution capability as well as on Customer Value, based on in-depth tech reviews (including live demos) by the Spend Matters analyst team and aggregated direct customer input from surveys. Each SolutionMap is updated quarterly rather than in 12-month (or longer) cycles, to accurately reflect the pace of market developments.

As part of our Spend Matters SolutionMap vendor comparison ranking for supplier management and other strategic procurement technologies, the Spend Matters analyst team has dedicated considerable time to developing the unique organizational personas that we’ve most often seen in our decades of experience working with procurement organizations.

We have used these personas to weight the requirements used in solution scoring, which includes customer satisfaction scoring by solution customers. Having collected feedback from hundreds of procurement organizations in recent months as part of our SolutionMap research, we see these personas as useful starting points for procurement organizations to classify themselves before looking at solution rankings of providers in the market.

This Spend Matters PRO analysis shares five of the most common customer personas for supplier management buying requirements. Aimed at practitioners as well as vendors and the consultants advising them, this research brief will be helpful to drive the type of mass customization of strategic procurement technology solutions needed to meet specific organizational needs.

Below, we present our five personas for supplier management. For each, we include full definitions, typical organizational priorities (based on each persona), functional/solution and customer value emphasis, and recommended selection processes.

Vendor Summary Report: Buy-Side Contract Lifecycle Management SolutionMap℠ Q4 2017 [PRO]

This SolutionMapSM analyzes a select group of Contract Lifecycle Management (CLM) providers. It is part of our Q4 2017 SolutionMap report series, also featuring spend analytics, sourcing, supplier management (including supplier information management, performance management and risk management), e-procurement and invoice-to-pay providers. SolutionMaps also feature “composite” market views of procure-to-pay (the last two above) and strategic procurement technology suites (the first three above combined with CLM).

Summary

Spend Matters tracks CLM solution providers today — primarily from the “buy side” (i.e., procurement and supply chain), but also select best-of-breed enterprise CLM providers that can meet complex buy-side needs and broader enterprise requirements. This inaugural solution analysis features many of the largest providers, including source-to-pay application suite vendors BravoSolution, Determine, GEP, Ivalua, Jaggaer, SAP Ariba, and Zycus — as well as two best-of-breed CLM leaders, Exari and Icertis. This report provides details on the key CLM requirements and buying considerations for this critical area.

Scoring and Ratings Inputs

SolutionMap ratings provide comparative rankings and insight into how each provider scored from a Solution perspective and Customer Value perspective.

It provides a breakdown of Solution scoring for each vendor on an overall category level. For CLM providers, this includes each provider’s comparative capability to support:

  • Contract Information Management (core contract modeling; extended contract modeling and analytics)
  • Contract Process Management (contract expiry & renewal management; contract creation and authoring; contract collaboration; and contract implementation, compliance and performance)
  • Analytics
  • Technology
  • Configurability
  • Services
For much more on solution and customer scoring methodology, and detailed scoring breakdowns by individual solution provider, read on.

Behind the Scenes: Interpreting Q4 2017 SolutionMap Results With Jason Busch — Determine, GEP and Ivalua [PRO]

We recently published the Q4 2017 SolutionMaps across six different product categories and two integrated suite areas: spend analytics, sourcing (e-sourcing), contract lifecycle management (CLM), supplier management (SxM), e-procurement and invoice-to-pay (plus “strategic procurement technology suites” and “procure-to-pay” suites). Three of the providers that participated in all six core categories and both suites were Determine, GEP and Ivalua (in fact, the only other provider that participated in both suites was SAP Ariba). The full results of each tell three very different stories, but even their individual solution (and customer) narratives do not begin to get at the “whole vendor” — and what’s really happening in the market.