Tagged Content: Process and Best Practice

Is Your Firm Overpaying for High Bandwidth Capacity?

- November 20, 2014 2:30 PM | Categories: Guest Post, Price Forecast, Technology

Spend Matters welcomes this guest post from Avotus Corporation. Avotus Corporation’s data and analysis indicates that procurement professionals can drive savings for their firms via network migrations, which capitalize on both technological evolution and declining prices for broadband services. Dynamic technological changes are driving migration within the classic telecom network to a more simplified and streamlined packet-based architecture. Integrated voice and data networks are now able to drive corporate savings, while simultaneously advancing a more feature-rich and flexible environment.

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Where M&A and Procurement Intersect – Accenture Spend Trends Q3 2014

- November 19, 2014 2:24 AM | Categories: Analysis, Spend Analysis, Spend Management

1382905346986fy The macroeconomic outlook in the quarterly Accenture Spend Trends Report is unfortunately likely to fly above the heads of many of those for which it was intended. Chief procurement officers (CPOs) and other executives – as well as the next generation of analysts and category managers – are likely to appreciate every word of it (as do we)! But few old school buyer and supply chain types enthusiastically or proactively follow GDP price trending, sentiment indicators and the like. However, at least the heart of Accenture’s category analysis will apply to them.

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The HfS Blueprint Session Lands in Chicago

- November 18, 2014 1:18 PM | Categories: Analysis, BPO, Conferences

I had the chance to catch up with my old friend (and longtime raider of my scotch cabinet) Phil Fersht over the weekend. After stints in the analyst, consulting and BPO worlds, Phil started HfS Research, which is now among the top — if not the preeminent — firm covering the business process outsourcing (BPO) and services industries. In addition, HfS covers related matters that impact service delivery, including the rise of robotic process automation. Phil was in Chicago to host the latest HfS Blueprint session taking place through Wednesday this week — an event that is bringing together more than 50 senior shared services, BPO and IT practitioners, many of whom are speaking during the event.

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Lessons From Another Third-Party-Vendor-Based Data Breach

How did hackers gain access to 53 million email addresses and 56 million credit cards belonging Home Depot customers? Through one of the retailer’s third-party vendors. Home Depot recently reported the news, saying he hackers gained entry to the retailer’s system, and deployed malicious software to steal personal information from customers using self-checkout machines and standard registers at the store.

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Procurement: a Proud Bastion of Bullying

- November 14, 2014 1:44 PM | Categories: Guest Post

Spend Matters welcomes this guest post from POD Procurement. Before we get inundated with angry comments, we need to put this statement into perspective. We recently undertook a survey asking two specific supply chain questions, along the way we met a person who had just moved over into procurement a couple of years ago and these were their answers.

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Zycus Horizon Dispatch 7 – What We Can Do About CPOs Getting Fired

- November 12, 2014 7:09 AM | Categories: Conferences, Procurement Strategy & Planning

Continuing our coverage of Bill Michael’s keynote at the Zycus event exploring why chief procurement officers (CPO) get fired, we come to arguably the most important part – what procurement executives can do about it. Bill suggests that CPOs should prioritize a number of areas to not only keep their jobs, but grow within the organization. Read on to see what areas CPOs should focus on.

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Zycus Horizon Dispatch 7 – Why CPOs Get Fired (Part 1)

- November 12, 2014 2:26 AM | Categories: Conferences, Procurement, Vendor Snapshots

file0001153963332 At Zycus Horizon yesterday, our old friend Bill Michaels (currently running the consulting arm of ISM) gave a great main stage talk centered on the often short-lived tenure of chief procurement officers (CPOs), why they get fired and what they can do about. He began the chat by noting that the average tenure of a CPO is 4.6 years (according to CAPs data), and that in 2013 alone, there were 9 firings of high-profile CPOs.

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Zycus Horizon Dispatch 6 – Dawn Evans on Social Media and Procurement

- November 11, 2014 1:23 PM | Categories: Conferences, Technology

At Zycus Horizon this morning, Dawn Evans woke everyone up (literally) by making us stand up, stretch and then, ironically, turn over or off our smartphones before she started her presentation on social media and procurement. Dawn does a great job relating procurement to the everyday – something I’ve aspired to do personally, but always come up short. By drawing analogies between the rise of Facebook, greater choice in healthcare delivery and other examples, she attempted to shake up the audience that disruptive change is real and we need to be ready.

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Zycus Horizon Dispatch 5 – Shuffle This! A New “Card” User Interface

- November 11, 2014 11:13 AM | Categories: Conferences, eProcurement / Procurement, Vendor Snapshots

holding-man-nokia-lumia-1035-825x550 Zycus has big ambitions to become one of the top broader suite vendors in the procurement market. In fact, its marketing “coverage” of product areas today would put it (at least on paper) just about complete as any vendor today – financing savings management, spend analysis, strategic sourcing, contact management, supplier management, requisition processing, catalog management, purchase order management, invoice management, etc. The reality, of course, is that Zycus is deeper in certain areas than others. But one spot Zycus is hoping that really unites the suite beyond its individual components is a new user interface that is due out in Q2/Q3 2015.

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Zycus Horizon Dispatch 2 – The Challenges of Suite Perfection

There are very few true “suite” vendors in the procurement solutions marketplace today with significant cloud traction. Coupa is no doubt one – and has even expanded past traditional procurement suite components into peripheral ones like inventory management (albeit like others, with varying degrees of depth). There are a few more names to add to this list of what we like to call in the office “sweet suites” as opposed to Frankenstein’s suite monsters – we include Ariba/SAP/Fieldglass/Concur, SciQuest, Selectica/Iasta and many others loosely in this latter definition, although some of these larger providers are moving to integrate around new integrated suite models, at least across core components.

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Change Management on the Direct Side – Get the Pain Over With Sooner Than Later

- November 10, 2014 2:16 AM | Categories: Change Management

We usually talk about change management in the context of driving adoption of a new solution, a new process, new compliance or other initiative. For a change of pace, let’s look at managing supplier relationships on the direct side. This can be just as hard – this supplier management case comes from Singapore. The example in this piece originated as a QA or supplier performance issue at the company in question. A global director of supply chain operations at a medical device firm with headquarters in Japan and operations in SE Asia shared the details directly with me.

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Marketing Management in Singapore, APAC and Elsewhere

- November 7, 2014 2:32 AM | Categories: Analysis, Conferences

SONY DSC The recent Procurement Leaders event in Singapore had the procurement and marketing relationship as its starting act, with speakers from AIG, Estée Lauder, MediaCom, P&G, Qatar Airways, tag:, and Williams Lea addressing this topic. If any activity is localized, it’s marketing – infamously complicated (to the point of subjectivity – at least in the eyes of outsiders) in the ways it slices market segments, how to reach and how to influence them. This, of course, results in highly varied approaches depending on products and markets – where creativity, flexibility, execution quality and similar qualitative factors are critical.

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