services Content

Procurement – Keeping Up With the Market (Call Centres, Sourcing Intelligence, and Beyond)

My Spend Matters PRO colleagues would chastise me if I did not at least tie the concept of market intelligence in with pragmatic advice about where to turn to in the market for category management and intelligence. On the most foundational level, companies should consider a knowledge management platform as part of their core sourcing, spend analysis or services procurement solution that can weave in external market information like open news feeds, subscription feeds, pricing indexes (e.g., for temporary labour), etc. More advanced capabilities can show relative performance, costs, risk and news in the context of actual spending data, sourcing decisions, risk analyses and the like.