Jaggaer Product Roadmap – Somewhat Complex But Also Pretty Smart

Let’s take you back to last week’s Jaggaer Rev customer event in Munich. From the firm’s point of view, one big goal of the event was to communicate the future product roadmap and strategy, to both motivate delegates (“exciting things are coming”) and re-assure some legacy clients who might be worried about the future (“we won’t take away your current product”).

There was some of that in the plenary sessions and more in the workshops, and we had the benefit of a briefing from some of the Jaggaer senior product folk too. That was very helpful in understanding where Jaggaer goes next. As we mentioned here, three products form the basis of the way forward.

Jaggaer Advantage is the continuation of the BravoSolution Advantage platform, with strengths in sourcing, analytics and contract management.

Jaggaer Indirect has SciQuest (and historical SciQuest acquisitions such as Upside) as its ancestor and is a source-to-pay offering focusing on clients for whom “indirect spend” is key.

Jaggaer Direct is the continuation of the Pool4Tool platform, aimed squarely at manufacturing P2P clients.

However, the message is that users should not look on these as walled cities. Jaggaer is in the process of building links and integration capability between these options, so in theory, a previous Advantage client, who enjoyed the strong sourcing and contract management capability in Bravo Advantage, can now get the P2P capability from the other platforms delivered in a manner that looks and feels like a single platform. Data moves between the “different” products, and in the demo I saw, the switching appeared invisible as one moved between capabilities, and things like logins and permissions work in an integrated manner.

One ex-Bravo technical person told us that they had achieved far more in the last 4 months in terms of integration than Bravo had managed in a year or so working on the Puridiom product (see below) – he started explaining why but when he got into aspects of the underlying code for the different platforms I admit to glazing over somewhat. But the point is, this seems to work well, at least from a demo perspective (and I’ll leave it to my US colleagues to assess the finer points of the technical integrations).

And it is not just previous Bravo clients having new options for P2P; in effect, a user of any of the three base platforms might choose elements from the others and be able to integrate and use easily.

The firm will also be offering a “cross-platform” approach when bidding for new “suite” business. So, the offering here takes spend analytics, sourcing and from the Jaggaer Advantage offering, and P2P and CLM from Jaggaer Indirect (JI), to construct a Jaggaer “best of breed” proposition.

But if that suggests that the “JI” CLM product is better in some way than the “JA” CLM option, does that mean JA Advantage CLM will be dis-continued, we wondered? No, definitely not was the answer. And some users may be very happy with the capability of that product as opposed to the JI CLM offer. Indeed, the firm is committing to continuing development on all three platforms and all the key areas within those. The one exception? The Bravo purchase-to-pay offering, based on the Puridiom product after that 2016 acquisiton, has gone – but virtually none of Bravo’s clients were using it yet, so we doubt many will mourn its passing (except maybe a few legacy Puridiom clients?).

However, the walls of those cities may become less and less substantial, even beyond the easy integration strategy. We were told that in the future, “we hope customers start thinking about the capabilities rather than the three platforms” – that re-inforces the idea that you can choose what you like from a three-sectioned menu, and construct your own dinner, if you look at it this way.

That seems like a positive approach, combining the reassurance to any clients of the existing platforms that nothing is going to disappear or be closed down; yet also opening up their options to gain more useful capability. And the approach to new bids requiring wide capability should avoid “competition” between the three platforms and, in theory, create a robust offering to go up against Coupa, Ivalua, SAP Ariba and others when it comes to suite requirements.

There will no doubt be practical issues around areas such as incentives and education for the sales force, and the need to communicate clearly what is going on (there were mutterings about competitors spreading mis-information about the approach), but all in all, this seems like a good solution to the recent bringing together of the three major firms (BravoSolution, SciQuest and Pool4Tool).

While I’m not really the technology expert (I bow to Messrs Olivera, Lamoureux, Busch, Karpie, Finn and Mitchell on the US Spend Matters team), I came away from the demonstrations more impressed than I expected to be.  But we’d suggest you keep an eye on insights from those colleagues in the months to come, wherever you are based, as Jaggaer take their integration and development plans forward.

 

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