Spend Matters Afternoon Coffee

Before and after.
Satellite Photos of Japan, Before and After the Quake and Tsunami

Social enterprise and the supply chain.
Social enterprises and the private sector supply chain -- Big business is supplied by big business, and breaking into the plc supply chain is beyond most small companies. Or so is the received wisdom. But recently, a number of heavyweight corporate names, including 02 and accountancy firm PricewaterhouseCoopers (PwC), have expressed an interest in using social enterprises as suppliers.

What about China?
China's Nuclear Binge -- It's too soon to know what went wrong--and what went as well as could be expected--at Japan's nuclear plants, but watching one of the world's engineering powers struggle to stem the damage to its plants reminded me of a squib of news from November that didn't attract much attention at the time: a Beijing court gave a life sentence to Kang Rixin, a senior Party apparatchik convicted of taking bribes and abusing his position to enrich others. One detail about Kang's case stands out in retrospect: at the time of his crimes, he was the head of China's nuclear-power program, the most aggressive nuclear-power expansion in the world.

Call centers DO matter.
Why The Customer Call Center Isn't Dead -- The explosion of Internet commerce and global competition are giving today's consumers increasingly more choices and the power to easily transfer their business to a competitor--faster than the time it takes to get a live customer service agent on the phone.

- Sheena Moore

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