Change and Opportunity in the Contingent Workforce – Transformations Taking Shape

The world of services procurement is in the midst of transformation. Change is happening quickly – the impact of external services on business is rapidly evolving. Granted, we are still in the proverbial “early days” of understanding how business models are changing as a result, including a move to “go direct” to externally and private talent pools rather than work through staffing intermediaries.

In regards to the delivery of services, new models are being tested and channels and partnerships are being formed as well. Consultants are delivering managed services. Business process outsourcing (BPO) firms are delivering market intelligence, engagement-based services and platform capabilities. And even managed services providers (MSPs), with roots in the staffing world, are starting to adopt and manage services categories that fall far outside traditional contingent workforce roots.

Change is positive. But is also brings risk – as well as opportunities – so learning to engage more strategically with MSPs, BPOs and VMS providers to drive more value out of overall relationships hovering in a dynamic state is not just important, but essential.

In the past, it has been too easy to become complacent in managing services procurement and, figuratively speaking, let suppliers run the category on your behalf. An overt worry on singular issues (e.g., worker classification) has made it hard for some organizations to see the proverbial forest through the trees.

Spend Matters is in the midst of ramping up its coverage of the services procurement ecosystem. If there are certain areas of change that concern or interest that you feel that we can better cover, please get in touch with our team or email info (at) spendmatters (dot) com.

This analysis is based on the Spend Matters research study, Applying Supply Chain Rigor to Contingent Workforce Management, which is available for limited period of time for free download in the Spend Matters research library.

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