DCR Workforce: Vendor Analysis (Part 2) — Product Strengths and Weaknesses

This vendor research series focuses on DCR Workforce, a provider of services management/ procurement technology solutions. Part 1 of our analysis provided a company and detailed solution overview and a recommend fit list of criteria for firms considering DCR Workforce. In the context of the solution set, we noted that Smart Track is somewhat different than the typical monolithic VMS solution, for a number of reasons. These include: one, the modularity of the Smart Track platform which utilizes an SOA (services oriented architecture) model and allows separate modules to be implemented on their own, according to the client use case; and two, the strength of the SOW/Services Management module, which was the lead product at the time of DCR’s market entry.

This Spend Matters PRO Vendor Snapshot explores DCR Workforce’s product strengths and weaknesses, providing facts and expert analysis to help procurement organizations decide if they should shortlist the vendor to enable their services procurement technology requirements. It also offers a pros/cons critique of the user interface. The remaining parts of this series will offer a SWOT analysis, user selection guide, competitive alternatives and additional evaluation and selection considerations.