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Spend Matters welcomes this sponsored article from Mark Morley, director of strategic product marketing at OpenText.
Over the past decade, CIOs around the world have been mainly focused on deploying complex IT projects such as ERP and CRM environments. These projects have high visibility with corporate boards as they are high budget, high in resource requirements and high in expectations.
Things have changed considerably today, as CIOs wrestle with new types of networks; new disruptive technologies such as wearable devices, 3D printers, advanced robotics, drone based services and the Internet of Things (IoT); and new types of structured and unstructured information coming off of these devices. The digital world is certainly becoming more complex.
The increase in digital information to support today’s extended enterprise has led to the introduction of a new role in the C suite, the Chief Digital Officer (CDO). In most cases, this role works hand in hand with the CIO to determine the best way to use new digital technologies and information that increases business value.
In terms of enabling the digital supply chain, both from a technology and resourcing perspective, there are two key trends emerging. First, companies are keen to establish a single “digital backbone” across their business, a backbone that seamlessly integrates internal enterprise systems such as ERP with external trading partner communities. This digital backbone provides the foundation upon which to build a digital business.
Second, CIOs and CDOs are becoming more focused on new, leading-edge technologies, such as those mentioned previously, and applying extensive resources to explore and make use of these technologies. These IT resources could be diverted away from other important projects such as managing a B2B infrastructure or the connectivity requirements of a trading partner community. These new digital projects could leave your B2B integration environment exposed.
This is where OpenText’s B2B Managed Services can help. Companies can focus on their new digital business strategies and let OpenText take care of the management of the B2B integration platform. B2B Managed Services looks after the day-to-day operation of B2B environments.
For example, companies won’t have to worry about managing B2B hardware infrastructures, as the B2B Managed Services environment is hosted entirely within OpenText’s own network of global data centres. There’s no need to worry about onboarding and supporting trading partners, as this is a core part of OpenText’s B2B Managed Services environment. Finally, B2B Managed Services can help shield your business users from the complexities of supporting different regional communication protocols and document formats or integrating with back office environments such as SAP. In fact, OpenText could be considered an extension of the IT department, a trusted partner to drive excellence across the supply chain.
In order for companies to obtain the full benefits of going digital across their extended enterprise, they may consider undertaking a number of supply chain transformation initiatives. Take for example retiring old legacy B2B integration software or supply chain solutions and moving to a cloud based infrastructure, consolidating B2B networks, upgrading ERP systems or simply modernizing company-wide network infrastructures.
OpenText B2B Managed Services can help support your B2B integration requirements while you focus on your supply chain transformation initiatives. In fact, OpenText is currently working with leading analyst firm IDC to research how digital transformation is driving new supply chain transformation initiatives.
From a B2B integration point of view, the findings from this new study will be very interesting as they will demonstrate how B2B integration technologies will evolve to support the next generation business environment. I’ll write more on this in my next Spend Matters post.
OpenText’s Business Network connects over 600,000 companies and processes over 18 billion business transactions every year, thus providing the foundation from which to grow your digital business. For more information on how B2B Managed Services can support your supply chain transformation requirements, please visit our website.