ZeroChaos: Vendor Analysis (Part 2) — Product Strengths & Weaknesses

On the surface, ZeroChaos appears to be a seasoned managed services provider (MSP). It is best known for working with Global 2000 firms in outsourcing the management of contingent labor spend in a truly neutral fashion. In this manner, there is no potential for conflict of interest, since it has does not have a parent company that also owns staffing assets.

But dig a layer or two deeper and ZeroChaos begins to look different than many of its peers. It brings a lean operating environment to support back office operations, a proprietary VMS capability, a top-notch supplier management managed service and expertise supporting broader services procurement initiatives and specialized client needs that fall outside a typical MSP. While not without areas for opportunities, ZeroChaos is a differentiated MSP operating in a world where many of its competitors are more fungible.

This Spend Matters PRO Vendor Snapshot explores ZeroChaos’ solution strengths and weaknesses as a managed services provider, providing facts and expert analysis to help procurement organizations decide whether they should consider the firm to support the procurement of contingent workforce spend and broader services procurement categories. Part 1 of our analysis provided a company and detailed solution overview and a recommend fit list of criteria for firms considering ZeroChaos. The third part of this series will offer a SWOT analysis, user selection guide, competitive alternatives, and additional evaluation and selection considerations.