What Does The Age of Digitalization Mean for the Travel Services Buyer?

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The role of today’s corporate travel manager or category manager is more demanding than ever. The manager must not only take responsibility for the travel budget, be a skilled negotiator, understand technology, leverage data and manage travel policies, contracts and compliance, but also deliver value to the organization. And of course, they must also keep the corporate traveller safe and be risk-aware.

On top of that, the tech world is disrupting the industry, and who knows what impact digitalization of the processes will ultimately bring. Unfortunately, we don’t have a crystal ball, but we are fortunate to have deep experts in the space available to join us on an upcoming webinar to discuss this theme.

In "Buying Travel Services in the Digital Age,” Peter Smith, Spend Matters UK/Europe managing editor, one-time CIPS president and ex-CPO at D&B and NatWest, will be joined by Julian Kulkarni, vice president of marketing at Roomex, a global hotel booking platform for business travel. Roomex is taking advantage of digitalization to drive admin efficiency, hence freeing up travel managers’ time, consolidate payments, reduce risk and increase spend visibility. It offers organizations and travellers a combination of flexibility and control in terms of their hotel-related spend and, in fact, is able to boast an average hotel spend saving of 21%.

So, together, we believe Kulkarni is well equipped to answer questions such as:

  • What makes hotel accommodation expenditure so hard to manage, and what you can do about it?
  • What are the benefits, and risks, of employee self-service (compliance with T&E policies, credit card risk)?
  • What are the opportunities for optimizing hotel spend?
  • How are disruptive online booking platforms changing the travel industry?
  • What impact will regulatory issues such as GDPR and “duty of care” have on organizations and travel category managers?

We will also be discussing the latest trends in corporate travel and looking at what category managers should be considering in terms of their strategies and approaches.

If you are responsible — strategically, practically or financially — for getting the best deals, managing vendor relationships, enforcing policy compliance, delivering value to the customer and the organization, in any industry, then this webinar is for you.

You may have questions you’ve not been able to ask before, like why you should (or shouldn’t) let your staff stay in Airbnb properties; what exactly the “duty of care” that the firm owes to its staff is; and whether you can get a better deal booking flights or hotels yourself than through the global corporate deal. So, we will provide an opportunity during the session for you to ask any questions about this important spend category.

We hope you can join us on November 21, at noon (UK time). The webinar is free to attend, will run for about 45 minutes and you can register here. If the time doesn’t work for you but it sounds interesting, you can register and we’ll send you a link after the event so you can listen and watch at your leisure.

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