Implementing Order Processing Automation: A Case Study of Lam Research and Esker

When Lam Research, a U.S. maker of semiconductor equipment, began implementing Esker’s order processing automation technology, in early 2016, the decision had already been a while in the making. Founded in 1980 and headquartered in Fremont, California, Lam Research counts Samsung, Intel and IBM among its customers. The past decade has been one of impressive growth for the company, whose revenue expanded from $2.1 billion in 2010 to around $9.6 billion in 2017. But as the company grew, so too had its workforce.