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Announcing SolutionMap Customer Insights: Reviews from Users of the Market’s Top Vendors

04/30/2019 By


As part of the SolutionMap evaluation methodology of source-to-pay and services procurement technology providers, Spend Matters places a high emphasis on customer peer reviews. In fact, the entire horizontal (X) axis of our graphical framework is based on the relative ranking of providers based on weighted scoring for customer satisfaction data (ranked, numerical scoring) based on validated peer reviews.

While Spend Matters collects approximately 20 quantitative data points as part of the survey process with each customer (the basis of the rating/scoring), we solicit qualitative comments as well.

We also reserve the right to reach out to those practitioners to validate the solution and enhance our understanding of what makes the solutions truly valuable (or not).

download sample customer insights
Today, we are pleased to launch the Spend Matters SolutionMap Customer Insights, which will be a component of our SolutionMap Insider membership. In each Customer Insights report, we provide a one-page summary of qualitative — and select rating and quantitative — insights from the SolutionMap peer review process. The Customer Insights summary includes ratings to what degree the vendor meets user expectations, three key differentiators for the vendor and a list of quotes about the vendor’s greatest strengths. (The users’ names and companies are kept anonymous.)

Here are a few items to keep in mind:

  • We will publish a single Customer Insights report for each vendor covered (not by each technology category) and will update reports annually.
  • There are TWO versions of the Customer Insights report:
    • The first report is available to all SolutionMap Insider members, including vendors and consultants. This report focuses on the relative strengths of the provider, as described by customers. It helps facilitate a “race to the top” by providing benchmarking comparisons that show the results and hallmarks of customer success.
    • The second report, which is available only upon specific request (and NDA) to practitioners engaged in a specific vendor evaluation process, contains both strengths and weaknesses as noted by customers. We are restricting access to this report because we want to ensure the weaknesses are not used by vendors “against” competitors in the sales process.

The first report, published today, is on SAP Ariba. Next week and throughout May, we will be publishing SolutionMap Customer Insights reports on Basware, Coupa, Ivalua, Jaggaer and others.

Not a SolutionMap Insider member yet? Access a sample Customer Insights report and learn more about membership now.