Simfoni’s customer reviews are in the new SolutionMap Customer Insights report

This week’s SolutionMap Customer Insights report focuses on customer reviews for Simfoni, a top provider that analyzes business spend data.

The applicable SolutionMap category for this report is in Spend and Procurement Analytics.

SolutionMap Insider members can click here to read about Simfoni in our latest report.

In each Customer Insights report, we provide a one-page summary of qualitative — and select rating and quantitative — insights from the SolutionMap peer review process. The Customer Insights summary includes ratings on how well the vendor meets user expectations, three key differentiators for the vendor and a list of quotes about the vendor’s greatest strengths. (The users’ names and companies are kept anonymous.)

With the Customer Insights report, we are taking a deeper look into our SolutionMap database, which ranks providers in the marketplace according to their capabilities and their customers’ reviews of the companies. SolutionMap has more than 900 customer reviews, and we’d like to share that insight for a few providers. (Read a sample report, like the image below, here.)

Spend Matters collects approximately 20 quantitative data points as part of the survey process with each customer, and we solicit qualitative comments as well. We also reserve the right to reach out to those practitioners to both validate the solution and enhance our understanding of what makes the solutions truly valuable (or not).

SolutionMap Customer Insights initially will be a component of our SolutionMap Insider membership*.

Here are a few other items to keep in mind:

  • We will publish a single Customer Insights report for each vendor covered (not by each technology category) and will update reports annually.
  • There are TWO versions of the Customer Insights report:
    • The first report is available to all SolutionMap Insider subscribers, including vendors and consultants. This report focuses on the relative strengths of the provider, as described by customers. It helps facilitate a “race to the top” by providing benchmarking comparisons that show the results and hallmarks of customer success.
    • The second report, which is only available only upon specific request (and NDA) to practitioners engaged in a specific vendor evaluation process, contains both strengths and weaknesses as noted by customers. We are restricting access to this report because we want to ensure the weaknesses are not used by vendors “against” competitors in the sales process.

In the coming weeks, we will be publishing Customer Insights reports on Sievo, Icertis and others.

To read past reports, SolutionMap Insider members can click here:

*All current SolutionMap Insider accounts subscribed prior to the end of Q2 2019 have access to SolutionMap Customer Insights throughout their membership term. After the end of Q2 2019, a separate membership will be required.

Not a SolutionMap Insider member yet? Access a sample Customer Insights report and learn more about membership now.

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