Contingent Workforce/Services Technology: Considerations for 2021 and Beyond COVID-19 (Part 1)

We are entering a new year full of uncertainty driven by the coronavirus pandemic. Over the course of 2021, the coronavirus vaccine may gradually lift most COVID-19 restrictions across the economy. But organizations will continue to be redesigning and reconfiguring themselves through and beyond 2021.

With respect to Contingent/Workforce and Services (CW/S) in 2021, major questions loom:

• What have organizations learned from forced adaptation to COVID-driven uncertainty, disruptions and constraints?
• What longer-term changes will organizations take forward as they eventually emerge in a post-COVID world?
• How will this impact their technology decisions and deployments?

To provide some CW/S technology context for decision-makers, this PRO analysis will — using a broad brush — examine trends in five main contingent workforce/services technology solution categories and suggest what to expect in 2021. Additional readings are also suggested for each of the categories.