The graphiteConnect Customer Experience: What Makes It Great (Supplier Relationship Management SolutionMap Analysis)

The supplier relationship management (SXM) market has no shortage of impressive solutions. But within the number of different offerings, the graphiteConnect solution is one that has created a fresh approach to gathering and maintaining supplier data.

The graphiteConnect approach is to build an open network for supplier management. It promotes “many to many” data sharing where one supplier profile is shared with unlimited clients. The platform is essentially a social network of suppliers with a modern, data-driven architecture.

Both because of its modern approach and its ability to hold its own in the Spend Matters Supplier Management SolutionMap as such as young vendor, graphiteConnect was named to the Spend Matters’ Future 5 list for 2020, which recognizes exciting and impressive procurement start-up solutions. Founded by the former Senior Director of Global Procurement at Adobe, graphiteConnect and its team has deep industry expertise, carrying over to high customer satisfaction ratings.

As of the Spring 2021 release, the Spend Matters SolutionMap contains functional and customer satisfaction benchmarks on more than 70 providers within the procurement technology landscape. But where does graphiteConnect stand out most and help “set the bar” in supplier relationship management, and why this should matter for procurement and finance organizations? Let’s delve into the SolutionMap benchmark to find out where graphiteConnect is great, according to customer scores.

“What Makes It Great” is a recurring column that shares insights from our SolutionMap updates for subscribers to SolutionMap Insider content and PRO analysis. Based on our rigorous evaluation process and customer reference reviews, each column offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.