The Kodiak Rating customer experience: What Makes It Great (Supplier Relationship Management SolutionMap analysis)

The market for supplier management is one of the most fragmented, with a variety of approaches to solving complex issues. Indeed, the fragmented nature of this market is related to the broad and complex array of problems to be tackled when managing suppliers, and the rise of SXM startups to address specific pain points has only further driven this diversification. Kodiak Rating is one such vendor that provides a new take on supplier relationship management.

Founded in 2015, Kodiak Rating is a relatively young vendor that has especially focused its offering on supplier performance management (SPM) within the larger supplier management category. Kodiak Rating’s solution stands out in the market with its primary focus on SPM (and to a lesser degree supplier quality management) supported by basic capabilities in the other SXM areas.

Customers of vendors in our latest SolutionMap Spring 2021 update of the Supplier Relationship Management category agreed that Kodiak Rating’s capabilities stood out among the rest of the fragmented market.

SolutionMap now contains functional and customer satisfaction benchmarks on more than 70 offerings within the procurement technology landscape. But where does Kodiak Rating stand out most and help “set the bar” in supplier relationship management, and why should this matter for procurement and finance organizations? Let’s delve into the SolutionMap benchmark to find out where Kodiak Rating is great, according to customer scores.

“What Makes It Great” is a recurring column that shares insights from our SolutionMap updates for subscribers to SolutionMap Insider content and PRO analysis. Based on our rigorous evaluation process and customer reference reviews, each column offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.