GenAI and chatbots — The fallacy of ‘No UI is the new UI’ — Part 2

As we explained in part 1, the "no UI is the new UI" concept is making a comeback because of the rise of generative AI (GenAI). GenAI has opened up new possibilities for providers to enhance their applications with new AI capabilities, one of which is chatbots.

Chatbots are a way to move from graphical user interfaces (GUI) to conversational user interfaces (CUX). After looking at the potential benefits and the challenges that chatbots represent in part one, this second installment will cover some of the unintended consequences of CUX, especially related to the promise of reducing or even eliminating the usual learning curve.