Docusign Momentum 2025 Recap

Last Wednesday, Docusign hosted its annual conference, Docusign Momentum, at Pier Sixty in New York. The event included several new product announcements as well as company updates following Docusign’s major announcement at last year’s event, the advent of a new contract management category called Intelligent Agreement Management (IAM) designed for wider organizational appeal beyond just procurement and legal departments.

Note: For more context and information on Docusign’s recent product announcements and its overall CLM offering, please see our 2024 event recap and our recent vendor analysis of the solution.

Docusign CEO Allan Thygesen announced that IAM is the fastest growing product in the company’s history. Since its announcement last April, over 10,000 customers have purchased the product, and the IAM platform has processed tens of millions of agreements. Docusign now has nearly 1.7 million paying customers across its products and services, and 95% of Fortune 500 companies are Docusign customers.

Thygesen emphasized Docusign’s view of the agreement lifecycle by breaking it into three overarching processes: create, commit and manage. This largely aligns with the Spend Matters views of the contracting process — contracts are first generated (whether natively or via file upload), then there is a negotiating/redlining/signing process and finally there is ongoing management of the agreement to ensure that obligations are met and the renewal process is proactively monitored.

The new product announcements were largely concerned with addressing these three phases with AI. (Docusign’s AI engine that powers its IAM platform underlying all its products, including CLM, is now called Docusign Iris.) Thygesen announced a custom metadata extraction feature, available in May, that allows users to highlight fields or enter specific text for the system to quickly extract and deliver insights across all relevant contracts. He also announced an obligation management capability, which is available now.

VP of Product Management Rebecca Denman announced a new AI agent product that will be released later this year. Docusign’s AI agents will automate common contract processes, such as assessing whether an agreement is ready for signature, by quickly searching across different data sources to perform compliance checks, assess risk and more. More information on the AI agents and the specific tasks they can assist with will be available upon release.

EVP and Chief Product Officer Dmitri Krakovsky announced a new collaboration space called Agreement Desk that helps procurement teams manage contracts from start to finish, keeping track of intake, reviews and approvals for agreements. Agreement Desk acts as a hub through which users can quickly access requests, status updates and more. This includes requests that originated from outside the Docusign platform (e.g., emails, integrations). This product will be available in July.

Krakovsky also announced a new AI-assisted review feature that, of course, is focused on automating the review process of documents. While Docusign already had some capabilities in place to address this, the new feature is more structured and more aligned with what contract markup and review specialists may offer (notably, Docusign acquired Lexion last May).

On the recipient side, a new product called Workspaces — which is available now — maintains the theme of collaboration brought forward with the Agreement Desk product. Workspaces make it easier to track multi-step agreements in one secure place, reducing the reliance on email chains and scattered forms. Workspaces let recipients easily see all documents and notifications for tasks they need to complete, helping to speed up the process. 

A number of other product announcements were made, including:

• Agreement Preparation to help with contract template creation and management for creating professional agreements that automatically pull in data.
• Expanded ID verification capabilities, including a partnership with Clear, conditional logic embedded in the process, etc.
• A new audio tone whenever a document is signed in Docusign.

Astute readers may have noticed that the value proposition of Docusign’s Agreement Desk product is very similar to that of the intake and orchestration market. While not technically an intake and orchestration solution, the product does address many of the same pain points.

In an analyst session with Docusign executives, Docusign agreed that the Agreement Desk product could serve as an alternative to intake and orchestration software, whether now or in the future. This is an interesting development when you consider that the bigger threat to standalone intake and orchestration software is arguably S2P suites. We look forward to continuing to monitor this development.

In that same analyst session, Docusign reaffirmed its commitment to building its platform with an emphasis on depth, AI and configurability with integrations that connect with existing enterprise and procurement systems to ensure that the resulting software fully addresses the lifecycle of agreements. As covered last year, Docusign’s IAM approach is a truly new take on contract management that goes beyond procurement. While we will need several years to truly assess its effectiveness, the first year has surely been a success from an adoption/market interest standpoint. We look forward to continuing our coverage of Docusign and its new products and features.