Featured SolutionMap Article Content

My favorite SolutionMap persona borrows from the best so businesses can adapt better than the rest

Spend Matters’ analysts have been writing personal essays on their favorite SolutionMap personas: Nimble, Deep, Turn-Key, Configurator and CIO Friendly, as well as Optimizer for sourcing providers and Global for CWS vendors. The personas help companies select which solution provider is right for them. This week’s essay is by Xavier Olivera, our lead analyst for P2P, e-procurement and e-invoicing and who runs Spend Matters Mexico/Latin America.

Regarding solutions for any company, I like the pragmatic, the simple and the beautiful, I think there is no place for the “nice to have,” the unnecessary or the ugly. On the other hand, in a changing, multipolar and competitive world such as business, being resilient and possessing the ability to change course when circumstances require it is undoubtedly a necessity, not nice to have.

Oracle’s customer reviews are in the new SolutionMap Customer Insights report

This week’s vendor spotlight in the SolutionMap Customer Insights report focuses on customer reviews of the suite provider Oracle, which we rank in the areas of e-procurement, invoice-to-pay and procure-to-pay.

SolutionMap Insider members can click here to read about Oracle in our latest report.

In each Customer Insights report, we provide a one-page summary of insights from the SolutionMap peer review process. The Customer Insights summary includes ratings on how well the vendor meets user expectations, three key differentiators for the vendor and a list of quotes about the vendor’s greatest strengths.

The Best SolutionMap Persona: The Whole Nine Yards

Spend Matters’ analysts have been writing personal essays on their favorite SolutionMap personas: Nimble, Deep, Turn-Key, Configurator, CIO Friendly as well as Optimizer for sourcing providers and Global for CWS vendors. The personas help companies select which solution provider is right for them. This week’s essay is by Michael Lamoureux, our lead analyst for strategic procurement technologies and a futurist.

My favorite persona is the one we don't publish — the whole nine yards, which is basically the raw Solution Map with every single requirement evaluated and weighted full. It's a persona that almost no vendor would do well in, so why is it my favorite? Because it gets to the heart of what the vendor can't do and what its limits are.

Beeline vs. Coupa Contingent Workforce: Temp Staffing/VMS Head-to-Head Comparison

The market for vendor management system (VMS) solutions has undergone two major structural shifts over the last few years.

At the end of 2016, Beeline shrank the total pool of available vendors when it merged with IQNavigator, creating the largest independent, pure play contingent workforce and services procurement technology provider by a significant margin. The two VMS solutions — now a single entity under the Beeline brand — are being converged and replatformed into a unified offering (BeelineOne) while developing innovative approaches to external workforce sourcing and management requirements. Facilitating this effort is the private equity firm New Mountain Capital, which acquired Beeline in July 2018 and has been working to strengthen Beeline’s competitive positioning, especially against the VMS market’s largest offering, SAP Fieldglass.

But in late 2018, a new competitive threat emerged, one that could turn the current “Big 2” VMS provider dynamic back into a “Big 3.” This of course was Coupa’s acquisition of DCR Workforce, which catapulted the source-to-pay suite provider (and arch competitor with SAP Ariba) into the top tiers of contingent workforce and services procurement technology capability. Coupa has branded the current and eventually integrated and replatformed capabilities as Coupa Contingent Workforce (CCW). While Coupa previously did provide baseline support for contracted-SOW services through its Services Maestro module, the acquisition allows Coupa to expand its offering and provide the same range and types of capabilities that would generally be found in leading VMS solutions. Even as the full integration of the acquired DCR capabilities will take time, CCW already poses a competitive threat to the likes of SAP Fieldglass (recently consolidated with SAP Ariba and SAP Concur in the newly formed SAP Intelligent Spend Group) — and, of course, Beeline.

The rapid evolution of the “new” Beeline and Coupa’s surprise leap into the upper tiers of the VMS market raises the question: How do the two vendors stack up in a head-to-head bout? After all, competitive matchups between the two are already becoming a more frequent event, and both help set the average functional benchmark score in Spend Matters’ Q4 2018 Temp Staffing SolutionMap. (The Q4 results are labeled Coupa but look specifically at the DCR solution pre-acquisition because the integrated Coupa-DCR solution is still pending and has not been reviewed for SolutionMap.)

Join us in this unfiltered SolutionMap results analysis from our Q4 2018 dataset as we look at the two top ranked contingent workforce/VMS providers, along with the commentary of the Spend Matters analyst team. Bear in mind, the scores/ratings in this analysis are now approximately 9 months old, and some of the score differentials may have changed — however, we have no reason to believe significantly.

These “Head-to-Head” reports share the insights of each quarterly SolutionMap report for SolutionMap Insider subscribers, providing unique comparative cuts of SolutionMap benchmark data along with the trademark quips that Spend Matters was better known for in its early years. So buckle your seat belt, prepare for some real data and expect a few sparks to fly as we pit Beeline and Coupa against each other in the vendor management system evaluation ring.

Not yet an Insider member? Here’s a preview: In certain temp staffing categories — which include Supplier Management, Candidate Evaluation/Selection/Submissions, Change Order Management, Engagement Management, On/Off-boarding, Rate Management, Requisition Creation and Approvals, Time and Expense and Worker Compliance — Beeline convincingly comes out on top. In others, it’s darn close, with Coupa coming out on top, or the two achieving a statistical tie. And in at least one area, Beeline delivers an unquestionably superior score.

Overall, the results suggest that the right solution will vary based on different organizational requirements. There’s no debate that VMS/temp staffing selection processes will reward procurement organizations that tailor provider selection to their specific needs.

Basware’s customer reviews are in the new SolutionMap Customer Insights report

This week’s vendor spotlight in the SolutionMap Customer Insights report focuses on customer reviews of the suite provider Basware. In each Customer Insights report, we provide a one-page summary of qualitative and quantitative insights from the SolutionMap peer review process. The Customer Insights summary includes ratings on how well the vendor meets user expectations, three key differentiators for the vendor and a list of quotes about the vendor’s greatest strengths.

Businesses, Just Turn It On. Go with My Favorite Persona — Turn-Key

Andrew Karpie

When considering a technology solution, businesses trying to maximize their objective functions face trade-offs among different factors, including costs, capability, speed and risk.

I’ve been thinking about this as the analysts at Spend Matters consider their favorite SolutionMap persona: Nimble, Deep, Turn-Key, Configurator, CIO Friendly as well as Optimizer for sourcing providers and Global for CWS vendors. The first two personal essays on buying personas went Deep and with Configurator.

I’m going with Turn-Key, and here’s why.

Ivalua’s customer reviews are in the new SolutionMap Customer Insights report

This week’s vendor spotlight in the SolutionMap Customer Insights report focuses on customer reviews of the suite provider Ivalua, which just hit “unicorn” status. SolutionMap Insider members can click here to read about Ivalua in our latest report.

Read on to find more Customer Insights on SAP Ariba, Jaggaer ONE and Coupa.

Best Procurement Solution Persona? Configurator!

pierre mitchell headshot

What’s my favorite Spend Matters’ SolutionMap persona? In one respect — as we begin a series of personal essays on buying personas (Nimble, Deep, Turn-Key, Configurator, CIO Friendly as well as Optimizer for sourcing providers and Global for CWS vendors) — it’s sort of a silly question.

Every persona is great. Is an extrovert better than an introvert? Is an Olympic weightlifter a better athlete than a marathoner? Is the procurement organization at Uber better than the one at P&G? Uber might need a Nimble solution, and P&G may need a Deep solution. But if we change the question to “what type of solution is generally most appealing to the most buyer personas,” then I’d have to pick Configurator.

Coupa’s customer reviews are in the new SolutionMap Customer Insights report

This week’s vendor spotlight in the SolutionMap Customer Insights report focuses on customer reviews of the suite provider Coupa. SolutionMap Insider members can click here to read about Coupa in our latest report.

In each Customer Insights report, we provide a one-page summary of qualitative — and select rating and quantitative — insights from the SolutionMap peer review process. The Customer Insights summary includes ratings on how well the vendor meets user expectations, three key differentiators for the vendor and a list of quotes about the vendor’s greatest strengths.

Go Deep or Go Home: A personal essay on my favorite SolutionMap persona

I make no apologies for my choice of favorite Spend Matters’ SolutionMap persona: Deep.

Although my colleagues might need to defend their selection as we begin a series of personal essays on personas (Nimble, Deep, Turn-Key, Configurator, CIO Friendly as well as Optimizer for sourcing providers and Global for CWS vendors) my confidence is brimming because even though I know that my views represent a dying breed — those who pursue wisdom for the sake of learning and continuous improvement — the results of my favorite persona speak for themselves.

I am Deep. Without hesitation.

Jaggaer’s customer reviews are in the new SolutionMap Customer Insights report

This week’s vendor spotlight in the SolutionMap Customer Insights report focuses on customer reviews of the three product lines that make up Jaggaer ONE, the solution provider’s new unified platform.

SolutionMap Insider members can click here to read customer reviews for Jaggaer Advantage, Jaggaer Direct and Jaggaer Indirect.

(Please note: For SolutionMap, each of the three product lines has been reviewed and scored on a standalone basis by both their customer users and the Spend Matters analyst team, respectively. Analysts have not yet holistically evaluated the three products as part of Jaggaer ONE's unified platform.)

In each Customer Insights report, we provide a one-page summary of qualitative — and select rating and quantitative — insights from the SolutionMap peer review process. The Customer Insights summary includes ratings on how well the vendor meets user expectations, three key differentiators for the vendor and a list of quotes about the vendor’s greatest strengths.

SAP Ariba users’ reviews are in the new SolutionMap Customer Insights report

Q1 2019 Spend Matters SolutionMap procurement software company rankings

Today, the inaugural Spend Matters SolutionMap Customer Insights report features reviews from SAP Ariba’s customers. We are taking a deeper look into our SolutionMap database, which ranks providers in the marketplace according to their capabilities and their customers’ reviews of the companies. SolutionMap has more than 900 customer reviews, and we’d like to share that insight for a few providers, beginning with SAP Ariba. (SolutionMap Insider subscribers can see the reports, but non-subscribers can see a sample report in this story.) The Customer Insights summary includes ratings to what degree the vendor meets user expectations, three key differentiators for the vendor and a list of quotes about the vendor’s greatest strengths.