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Q&A: ‘Unless procurement takes a different view to management of services spend, it will continue to be difficult to get it right’
July 27, 2020 | Andrew Karpie
A recent study suggested that most companies’ contingent workforce management (CWM) programs are not doing very well at managing the sourcing and consumption of services. That raises the question of whether some approaches to services spend may be better than others. We talked with Jon Kesman, Head of Procurement Solutions at Allegis Global Solutions (AGS),…
How Promena helps customers with our managed services model - [Sponsored Article]
July 23, 2020 | Orçun Güven, Promena
Digitally powered procurement means operational efficiency, financial benefits, traceability and access to vital data. On a more detailed level, digitization covers predictive analyses, data analytics, ERP integrations and end-to-end processes. But can just one single software solution be enough? Do companies also have different expectations or need a different type of service while running their…
Workforce Logiq Partners with Upwork — What’s Going On? - [PRO Content]
September 30, 2019 | Andrew Karpie
Workforce Logiq recently announced its partnership with Upwork, the largest global, online freelancing platform (in terms of spend, about $2 billion annually). The partnership — which is exclusive — is the first, officially launched, commercial relationship between Upwork and a managed services/solutions provider like Workforce Logiq. To understand the deal, let’s look at Workforce Logiq’s…
Coupa, Services and Coupa Contingent Workforce: A Progress Report (Part 2) - [PRO Content]
March 5, 2019 | Andrew Karpie and Jason Busch
In this two-part PRO series, Spend Matters provides a review and analysis of Coupa’s recent evolution in addressing the category of services spend, including Coupa Contingent Workforce. In Part 1, we provided an overview of where Coupa is at with the integration and leveraging of DCR Workforce. First, we revisited the Coupa “services procurement” background/context…
Corcentric to Acquire Determine: Exploring Determine’s Procure-to-Pay Strengths and Weaknesses (Part 3) - [PRO Content]
February 18, 2019 | Xavier Olivera and Jason Busch
Corcentric recently announced its pending acquisition of Determine (see previous Spend Matters PRO analysis: Transaction Overview and Customer Recommendations and Competitive Landscape Analysis — and news coverage here). But in buying Determine, what exactly is Corcentric gaining from a procure-to-pay perspective (i.e., product, solution and platform strengths and weaknesses)? And how do Determine’s capabilities stack…
The Contingent Workforce and Services (CW/S) Insider’s Hot List: January 2019 (Special Focus Edition on Services) - [Plus + Content]
January 2, 2019 | Andrew Karpie
Welcome to the January 2019 edition of Spend Matters’ monthly feature “The Contingent Workforce and Services (CW/S) Insider’s Hot List,” available to PLUS and PRO subscribers. For those new to the Hot List, each edition covers the prior month’s important or interesting technology and innovation developments within the CW/S space, where change may be accelerating…
ADP and the Future of Work (Part 3) — Strategy Explanation - [PRO Content]
October 22, 2018 | Andrew Karpie
In Part 1 of this Spend Matters PRO series, we summarized ADP’s business characteristics, its market and financial strength, and its increased investment in innovation R&D as a backdrop and foundation for the pursuit of its future-of-work strategy. In Part 2, we examined the significant technology developments and recent strategic acquisitions that make up key…
Rethinking the MSP Model: From Sourcing to Success - [Sponsored Article]
May 31, 2017 | Michael Werblun, ZeroChaos
Spend Matters welcomes this sponsored article from Michael Werblun, chief executive at ZeroChaos. MSPs have evolved as client expectations, industry advancements, technology innovations and new sourcing channels are changing the way organizations do business. Traditionally, MSPs were narrowly defined due to the type of work that was outsourced. At that time, organizations had very distinct…
Supplier Diversity Success Story: How an MBE Partnership Won a $100M+ Contract
February 10, 2017 | Kanita H. Brown
As a procurement professional, I’m primarily tasked with identifying the best ways to utilize our spend and influence to as to create the maximum advantage for my organization. Obviously, this is extremely valuable for the company but can sometimes leave me feeling a bit uninspired. As a purchases manager at a global consumer products company,…
Disruptive Technologies Are Driving New Supply Chain Transformation Initiatives - [Sponsored Article]
February 8, 2017 | Mark Morley, OpenText
Spend Matters welcomes this sponsored article from Mark Morley, director of strategic product marketing at OpenText. Over the past decade, CIOs around the world have been mainly focused on deploying complex IT projects such as ERP and CRM environments. These projects have high visibility with corporate boards as they are high budget, high in resource…
Managed Services and Connectivity Vs. Software and Networks
January 17, 2017 | Xavier Olivera
Evaluating a comprehensive business solution can be tricky, especially when the organization is evaluating just software capabilities — which is to say “features and functionalities” — but the provider brings more than this alone. For example, it can be difficult to do apples-to-apples sourcing comparisons when considering the types of value-added services that a solution…
Pricing Trends: VMS and MSP Pricing and Trends for SOW Programs - [PRO Content]
September 22, 2016 | Jason Busch and Michael Matherly
This fall, Spend Matters is conducting a survey of overall vendor management system (VMS) pricing trends in the market. But in the meantime, we thought it would be useful to share a joint perspective with an industry expert specifically around VMS and managed services provider (MSP) pricing and business model trends for supporting statement of…

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