Editor's note: This Spend Matters Plus brief is a refresh of our 2013 series on supplier network selection, which originally ran on Spend Matters PRO.
The supplier network and business connectivity landscape has evolved into a world where simply staying on top of all of the on-ramps to systems and commerce is challenging enough — let alone selecting and implementing actual networks and having them to talk to buy-side systems and each other. We’ve come up with roughly 20 questions that customers should consider as early as possible when developing a business case and selection approach to the different tools that are available.
For the majority of procurement organizations today, obtaining and maintaining accurate supplier master data is a huge pain point. Most organizations still do not trust their vendor master as a single source of truth (or even have one!) — nor do they have the time or personnel to continuously validate and enrich supplier records to the degree that is necessary to create that level of trust.
One solution to this problem for the last decade or so has been to gather a list of suppliers the organization has worked with in the past year and submit the records to one of several firms that clean and enrich this data as a service for various purposes (e.g., deduplication, verification, enrichment, etc.). Among these firms is ConnXus, a best-of-breed solution provider within the Supplier Relationship Management & Risk SolutionMap category. ConnXus is best known for strong supplier diversity management and a growing set of adjacent capabilities (such as a next-generation supplier network where a supplier can register once and share its profile with any business).
As technology has improved in the market, new options for supplier master data cleansing and enrichment have turned this service into an increasingly automated process (e.g., doing so via API every time a new supplier is added). But offerings vary. Some require a license to the entire platform to use the data services, while others provide a cost-effective entry point that do not guarantee perfect results. So ConnXus, as of this week, is seeking to provide a middle ground between these two extremes: A competitively priced supplier data cleansing and enrichment subscription called SmartScrub that guarantees 98% accurate records for U.S.-based businesses returned in under 24 hours — often much faster, as the service is completely automated once users provide an uploaded template containing supplier name and valid address.
More important for procurement organizations, SmartScrub’s capabilities are available for purchase without engaging ConnXus’ supplier management solutions. And at the price points ConnXus is offering, most companies will have the ability to validate, centralize and report on diversity and industry data for thousands of records where before such solutions may have been inaccessible. Although ConnXus does aim to turn these subscribers into full customers, of course, especially as it quickly evolves its data validation capabilities into what it sees as the next logical evolution: mass supplier discovery of diverse and industry-specific vendors.
This Spend Matter Vendor Snapshot Update reviews ConnXus’ new SmartScrub subscription and explains how the supplier management vendor is taking a potentially disruptive approach to enabling MDM cleansing and virtualization. It is an addendum to our previous reviews and analyses of ConnXus:
ConnXus has grown in less than a decade from a specialized supplier diversity compliance tracking service to a notable provider of supplier relationship management solutions.
As Spend Matters’ Q4 2018 Supplier Relationship Management and Risk SolutionMap indicates, ConnXus offers mid- to top-tier functionality for capabilities including supplier performance management, risk management, configurability and services — making it a recommended fit for all five supplier management personas and a Value Leader in two personas: Nimble and Turn-Key. The Mason, Ohio-based solution provider has driven these results primarily by supporting procurement organizations in their efforts to identify, qualify and introduce the right suppliers, including the right diversity suppliers, into global supply chains.
Recently, however, ConnXus expanded the scope of its offering with the introduction of myConnXion, a platform that connects buyers and suppliers into a single network where both sides can create, edit and share their profiles with anyone (even users outside of the network). While myConnXion may appear to be an incremental evolution for ConnXus, filling in some of the core supplier information and master data management functional gaps that handicap it relative to other providers, the new platform is also more than that. Going forward, myConnXion will be the foundation for ConnXus to pursue all future innovations, including ambitions for a global e-sourcing capability and blockchain-based compliance tracking.
This Spend Matter Vendor Snapshot Update reviews ConnXus’ new myConnXion platform and explains why it’s more than just another supplier network concept for procurement organizations looking to tackle supplier diversity tracking. It is an addendum to our previous review and analysis of ConnXus.
“I think the market is going to move from being buyer-centric ... to supplier-centric. [Suppliers] need help going digital,” says procurement veteran Gary Hare. “We really have no choice if we want to get this right.”
Hare’s assessment came during a discussion about Coupa’s purchase of Aquiire and the future of e-procurement shopping, which he says involves a way of outworking Amazon Business and turning the internet into "the world’s largest supplier network." He knows the issues because until 2009 he led Vinimaya before it rebranded as Aquiire. Hare, now the CEO of Vurbis USA, talks about the future of e-procurement in Part 2 of this Q&A, which has been edited. Part 1 ran Monday.
Many businesses have come around to the idea that sustainability is not just a hashtag or a marketing ploy but something that can help a company advance its business goals. But as organizations dive into all the ways they can save energy and use friendlier materials, they soon realize there are only so many they control. Truly leveraging sustainability requires close collaboration all the way down the supply chain to find mutual incentives for all, according to the latest report by State of Flux, a global procurement and supply chain consultancy.
Procurement has made significant strides in supporting supplier relationship management initiatives, but poor investment in technology could limit the potential benefits those programs can deliver in the years to come, according to State of Flux, a consulting firm that specializes in SRM and which held its annual SRM summit in Chicago on Oct. 23. Over the decade that State of Flux has monitored SRM maturity, procurement organizations have made considerable improvements in several areas — but not in adopting and using technology dedicated to SRM.
In its early years, Tradeshift was a thorn in the side of SAP Ariba in a handful of strategic accounts. More recently, as Tradeshift transitioned from operating at least in part (previously) on the PowerPoint platform to its own, the provider has emerged as more than just a credible threat and is now an everyday competitor to SAP Ariba, Basware, Coupa and many others.
Tradeshift has real, proven capability today. Through the Spend Matters SolutionMap process, we’ve benchmarked its solution on a functional and customer satisfaction basis across hundreds of procure-to-pay functional and customer satisfaction areas 20 competitors. And when we talk about functional analysis, we’re talking about actual product demonstrations of real GA product.
SAP Ariba and Tradeshift are among the two strongest invoice-to-pay providers in Spend Matters Q2 2018 Invoice-to-Pay SolutionMap on a functional scoring basis. But how do they stack up against each other in a head-to-head battle, especially when considering core e-invoicing and supplier network capabilities as part of the invoice-to-pay solution area?
Join us in this unfiltered head-to-head SolutionMap results analysis from our Q2 2018 dataset, along with the commentary of the Spend Matters analyst team. We will be writing “Head-to-Head” columns on a regular basis, sharing the insights of each quarterly SolutionMap report for SolutionMap Insider Subscribers and providing unique comparative cuts of SolutionMap benchmark data, along with the trademark quips that have defined Spend Matters since its inception.
Not an Insider member yet? Here’s a preview: In certain invoice-to-pay categories — which include supplier network, configurability, technology (overall), general services, invoicing setup, invoicing creation/capturing/submission, services invoicing and contract invoicing, invoicing collaboration, invoice validations/approvals, invoice integrations, invoicing compliance, invoice mobility, invoicing analytics, payment/financing and overall invoice-to-pay scoring — SAP Ariba comes out on top. In fact, SAP Ariba, on a straight line, “Deep” persona invoice-to-pay functional basis factoring into account all scoring criteria, is the top performing solution on an analyst scoring basis in Q2 2018.
But in specific categories, Tradeshift wins the race. And overall, the results specific to core accounts payable and invoice/document automation might surprise companies that think experience and size triumph over youthful ambition. Perhaps more important, the SAP Ariba vs. Tradeshift head-to-head shows that one size does not fit all for e-invoicing and associated capabilities. There’s no debate that invoice-to-pay selection processes will reward those procurement and finance organizations that tailor provider selection to their specific needs.
The Q2 2018 Invoice-to-Pay SolutionMap benchmark is now based on an underlying dataset featuring 13 separate providers, including nearly all of the must-shortlist invoice-to-pay technology providers procurement organizations can expect to consider in a typical selection process (as well as those they should consider but might overlook). Whether you’re in the market for a new invoice-to-pay product or just want to know if you made the right decision for your organization, our SolutionMap analysis and benchmark data can tell you the answer. Curious to learn more? Don’t hesitate to get in touch.
The future of the Ariba Network is arguably the future of SAP Ariba. As more content, intelligence and capability shifts into not just the cloud but the space between companies, network and platform-based connectivity will become increasingly important for procurement and suppliers alike. Connectivity is even now forming the basis of competition in the procure-to-pay market, with SAP Ariba competitors like Tradeshift making the argument to potential customers that the platform matters as much — or more — than application capability alone. In a series of posts this week, we’ll tackle the past, present and future of the Ariba Network, as well as the SAP Ariba platform.
In this last installment, I will focus on the risks of insufficient connectivity, the benefits of doing it properly and why it is worthwhile for suppliers to invest time and resources to stay connected in the most automated means possible.
For organizations that still use their ERP as their only (or primary) system to process all procurement, invoicing and payments activities, typical document exchange and communication methods are done either by paper, fax or email (some firms may also have EDI technologies or web services in place — to interact with select suppliers). Although these forms of communication have been used for years, they are insufficient today, as they introduce significant risks to the buyer/supplier connectivity process.
What is a network? What is a platform? Technology providers often confuse customers with these terms. But it is important that procurement and AP organizations become comfortable with the terminology.
A network concept centers on supplier connectivity that joins buyers with suppliers. It can provide value in areas such as supplier management, catalog management, e-invoicing automation, payment automation, financing options and sourcing effectiveness while also offering value-add services for enhancing or simplifying these processes.
Evaluating a comprehensive business solution can be tricky, especially when the organization is evaluating just software capabilities — which is to say “features and functionalities” — but the provider brings more than this alone. For example, it can be difficult to do apples-to-apples sourcing comparisons when considering the types of value-added services that a solution provider can offer (by itself or a third party) to complement or strengthen its own technological solution.
When discussing procurement processes and strategy, it’s hard not to mention procure-to-pay (P2P) or the enabling technologies that go along with it. E-procurement, one of the original technology segments to center on automating and improving procurement, has led to numerous internal improvements for procurement groups; e-invoicing automation has led to substantial cost and efficiency gains for both companies and public sector organizations.
And while both these technologies that form the core of P2P have been around for a while, they’re both far from done innovating. To see why, check out our top five posts on P2P from 2016.
