Talent Management Content

Afternoon Coffee: AP automation provider Tipalti adds 3 partners; Globality survey is out; Boeing gets orders for grounded 737 MAX

Tipalti, a global payables automation platform, today announced three partnerships to modernize those firms' finance operations. Also, there's news from Globality as well as Boeing. Afternoon Coffee brings you the latest in procurement and supply chain news.

Afternoon Coffee: Workforce platform Fulcrum closes seed round; Wipro’s Topcoder launches tech talent sourcing offering; Amazon in India

Fulcrum, a platform for bringing together large enterprises and on-demand talent, told Spend Matters that it had raised a $1 million seed round led by Greatscale Ventures. And Topcoder, a Wipro company that’s described as the “world’s largest technology network and on-demand digital talent platform,” announced the launch of a new offering, “Talent-as-a-Service” (TaaS). Also, Jeff Bezos talks about Amazon in India. Afternoon Coffee brings you the latest news in procurement and supply chain technology.

Shiftgig: What Makes It Great (Direct Sourcing of Workforce/Services SolutionMap Analysis)

Shiftgig, which was founded in 2012 as an on-demand work marketplace, pivoted to become a pure-play technology provider. The company divested the staffing portion of its business and, in early 2019, launched its flagship software solution, Deploy: a deployment and engagement platform for staffing firms.

Shiftgig was able to pivot so quickly, in less than one year, to a software-as-a-solution business for staffing firms, because much of the original underlying technology functionalities/capabilities were built to power Shiftgig’s original business model, a technology enabled on-demand work marketplace. So while Deploy was brought to market this year, underlying it is an advanced, highly scalable, fit-for-purpose technology solution that has been developed and enhanced/updated over the previous seven years.

Staffing firms can use the Deploy SaaS under subscription pricing to establish their own new “on-demand, mobile-gig-workforce” staffing channels; that is to say, alternative, digitally transformed versions of their traditional ones. At this time, Shiftgig mainly targets staffing firms serving the hospitality, light industrial and experiential marketing staffing segments (but it can also be used by other businesses like per-diem nursing, catering or event management companies).

Within this new digital staffing model (enabled by Deploy), staffing firms continue to be the sourcer, curator, employer of record and payroller of the temporary workers utilized by client businesses. But Deploy enables a staffing firm’s own on-demand, mobile/digitally-connected temp workforce and 24/7 self-sourcing capability for clients. Operationally, Deploy reduces time-to-fill, and it improves the quality of deployed workers based on data and analytics. Shiftgig Deploy allows staffing firms to “up their game” and create a win-win scenario that also includes clients and workers.

Spend Matters breaks down the broadening and evolving enterprise technology solution market for contingent workforce and services (CW/S) into three main categories in SolutionMap, our free vendor ranking system. Those are solutions to manage:

* Temp Staffing, the primary historical focus and largest category of spend under management for established VMS providers (e.g., Beeline, Coupa-DCR Contingent Workforce, SAP Fieldglass, etc.)
* Contract Services/SOW (Statement of Work), the spend category now contributing the highest growth to VMS providers’ spend under management.
* Direct Sourcing of Workforce/Services (DSW/S), while the largest volume of spend under management and numbers of users lie in the Temp Staffing solution category, top VMS providers have been evolving and increasingly providing capabilities to enable clients to directly source and engage contingent workers and manage the corresponding spend and risk.

So where does Shiftgig Deploy fit into the burgeoning CW/S solution market?

Shiftgig participated and was scored in the Direct Sourcing of Workforce/Services Q3 2019 SolutionMap research cycle. Given its unique purpose and target market, Shiftgig Deploy differs from many of the other solutions (targeted to enterprises, not staffing firms) in Spend Matters in the Direct Sourcing of Workforce/Services SolutionMap. These may offer capabilities that Deploy does not — and vice versa. For example, some of the FMS-like platforms may provide complete invoicing and payment capabilities for independent contract workers, while Deploy provides an open API that transfers timesheet data to a staffing firms payrolling system. Accordingly, because Spend Matters’ scoring RFI had not anticipated a solution like Deploy, the SolutionMap Solution Scores may not provide an adequate score for this very strong, highly specialized solution.

As of Q3 2019, SolutionMap contains functional and customer satisfaction benchmarks on more than 50 providers within the overall procurement technology landscape, including 14 providers within the CW/S segment. But, taking into account the qualifications above, where does Shiftgig Deploy stand out most and help “set the bar” for the Direct Sourcing of Workforce/Services segment? And why should this matter for procurement and HR organizations? Let’s delve into the SolutionMap benchmark to find out where Shiftgig is great.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

Classification Complications: How Companies Can Use Technology to Navigate Stricter California Freelancer Law

sharing economy

There were already abundant federal and state laws surrounding freelance worker classification before California approved the adoption of the country’s most stringent test. In the recently passed Assembly Bill 5 (AB-5 or the “Uber bill,” as it’s commonly called), the state tightened the rules to close what they saw as loopholes hurting workers and the state.

Growing from the 2018 California Supreme Court decision Dynamex Operations West v. Superior Court of Los Angeles County, AB-5 establishes a new three-part test — dubbed the ABC test — that employers must satisfy to classify workers as freelancers or independent contractors. If even one part of the ABC test isn’t met, the worker is considered by the state to be an employee of the company engaging them.

So what are companies supposed to do? Set a policy and add the right technology to manage freelancers.

With the number of freelancers on the rise, companies need to take action to be sure they have visibility into and control of their independent workforce.

While companies continue to use VMS technology for certain worker management functions, there is now technology specifically geared to freelancer management. By adopting a cloud-based freelancer management system (FMS), companies can take a major step in reducing risk and meeting compliance requirements while managing their total freelancer population from a single platform.

Procurement’s technology revolution needs digitally literate workers with highly refined soft skills to succeed, Efficio report finds

Procurement is facing a turning point, one that gives it the opportunity to become more integral to the success of businesses than ever before, according to a survey by Efficio, a consulting firm that works with procurement professionals around the world.

Technology, like it does in many other internal departments, plays a major role in procurement’s transformation, but the Efficio survey states that a focus only on technology misses the point: People and their ability to capitalize on the benefits of technology will be vital to success.

“The procurement function can become more effective through an operating model that achieves the right mix of technology, insights and expertise” and puts people at the center, according to the authors, who analyzed feedback from 500 procurement professionals who participated in the survey, “The Human Factor: Strategic Procurement and the Leaders of Tomorrow.”

The experts at Efficio recently teamed with the UK’s Cranfield University School of Management to poll the procurement pros and find out how to craft that operating model. Researchers looked specifically at the need for future procurement leaders to have people skills, strategic abilities and digital fluency.

Q&A: Keith Hausmann on joining Globality: ‘This is what I’d been looking for’

Globality, an artificial intelligence-powered platform that facilitates the efficient and effective buying and selling of enterprise services, hired a new chief revenue officer this fall, and we caught up with Keith Hausmann about his role as the new leader of business development and sales for the rapidly growing company.

Hausmann started as the CRO in September after years at Accenture, where he led supply chain and procurement business process optimization and built a technology ecosystem network.

In his new role at Globality, his focus is on leveraging AI to help clients with the sourcing of high-value B2B services, including marketing, consulting, technology, legal and more, to create a new ecosystem for global trade.

"This is what I'd been looking for,” Hausmann said of Globality’s mission.

Afternoon Coffee: Upwork’s Q3 financials show progress; Toptal launches Staffing.com; Soybeans under fire; China agrees to cancel tariffs in phases

China's Commerce Ministry has said China and the U.S. have consented to scrap the tariffs imposed in the on-going trade war, but in phases. Upwork Inc., the largest online talent solution based on GSV (gross services volume), reported its Q3 2019 financial information Tuesday with positive results across the board. Talent network Toptal announced the launch of Staffing.com to foster conversations pertaining to the future of procurement and staffing at large enterprises, among many other things. And U.S. soybean cargo was caught in a duty crossfire in — where else? — China. Afternoon Coffee: your source for procurement and supply chain news.

The Contingent Workforce and Services (CW/S) Insider’s Hot List: November 2019 [Plus+]

Welcome to the November 2019 edition of Spend Matters Insider’s Hot List, a monthly look at the contingent workforce and services (CW/S) space that’s available to our PLUS and PRO subscribers. For those new to the Hot List, each edition covers the prior month’s important or interesting technology and innovation developments in the CW/S space.

Workforce Logiq acquires ENGAGE Talent and gets even smarter

Workforce Logiq, a global provider of workforce management software and services to large corporations, announced it has acquired the predictive analytics and AI software company ENGAGE Talent.

ENGAGE, based in Charleston, South Carolina, provides major businesses with various analytic services that improve talent acquisition and engagement performance. Both Workforce Logiq (which is owned by The Carlyle Group) and ENGAGE Talent (founded in 2014) are privately held companies, and the terms of the deal were not disclosed.

The acquisition marks further momentum of Workforce Logiq’s strategic transformation ...

Customer reviews for Beeline are in the new SolutionMap Customer Insights report

This week’s SolutionMap Customer Insights report focuses on customer reviews for Beeline, an independent provider of solutions for sourcing and managing contingent labor.

The applicable SolutionMap categories for this report are in all three of our contingent workforce areas: Temp Staffing, Contract Services/SOW and Direct Sourcing of Workforce/Services.

SolutionMap Insider members can click here to read about Beeline in our latest report.

In each Customer Insights report, we provide a one-page summary of details from the SolutionMap peer review process. It includes ratings on how well the vendor meets its customers' expectations, three key differentiators for the vendor and a list of quotes from customers about the vendor’s greatest strengths.

Elevated Resources: What Makes It Great (Temp Staffing/VMS SolutionMap Analysis)

ELEVATE VMS — a product of Elevated Resources Inc., a contingent workforce services provider — is something of a new kid on the block in the evolving contingent workforce and services (CW/S) enterprise technology solution market. So it’s likely that few practitioners have heard of this VMS. But that’s because ELEVATE was not typically marketed as a technology solution separate from the Elevated Resources MSP and other service offerings.

This changed in early 2019 when Elevated Resources experienced a large increase in interest and demand for the ELEVATE VMS solution apart from the company’s service offerings. So while ELEVATE is a new face in the VMS solution market, it is actually a sophisticated technology platform and SaaS application that has been developed over a period of years within Elevated Resources.

Right out of the blocks, ELEVATE’s target market is almost exclusively mid-size organizations with $1 million to $100 million in contingent workforce spend. Today, it is true that ELEVATE might not stand up competitively to a top-tier VMS for the use case of, say, a 50,000-employee organization operating in 25 countries. But it can very well stand up as a robust, truly cost-effective solution for midsize organizations with a predominant presence in the U.S. (though the solution’s geographic footprint is being expanded). In addition, ELEVATE VMS has the experience and know-how of Elevated Resources standing behind it; and in the Spend Matters SolutionMap, the company has achieved outstanding client survey scores.

Spend Matters breaks down the broadening and evolving CW/S enterprise technology solution market into three main categories. Those are solutions to manage:

* Temp Staffing, the primary historical focus and largest category of spend under management for established VMS providers (e.g., Beeline, Coupa-DCR Contingent Workforce, SAP Fieldglass, etc.)
* Contract Services/SOW (Statement of Work), the spend category now contributing the highest growth to VMS providers’ spend under management.
* Direct Sourcing of Workforce/Services (DSW/S), while the largest volume of spend under management and numbers of users lie in the Temp Staffing solution category, top VMS providers have been evolving and increasingly providing capabilities to enable clients to directly source and engage contingent workers and manage the corresponding spend and risk.

At the time of our Q3 2019 Solution Map RFI submission, ELEVATE provided solution capabilities for temporary staffing to a handful of clients (these have been validated through client references). While Elevated Resources was able to demo a substantial range of SOW management capabilities, the rollout of that part of the solution was early stage and no client references were submitted. Therefore, for the Q3 SolutionMap, ELEVATE was only evaluated in the Temp Staffing category.

So where does Elevated Resources and its VMS fit into the burgeoning CW/S solution market? As of Q3 2019, the Spend Matters vendor ranking system, SolutionMap, contains functional and customer satisfaction benchmarks on more than 50 providers within the overall procurement technology landscape, including 14 providers within the CW/S segment. But where does Elevated Resources stand out most and help “set the bar” for the Temp Staffing segment? And why should this matter for procurement and HR organizations? Let’s delve into the SolutionMap benchmark to find out where Elevated Resources is great.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

Online Platform RigUp Raises $300 Million: Maybe Not Just Another Unicorn? [PRO]

Online marketplaces for connecting workers and businesses have been around since the early-to-mid 2000s. But it has only been in the past eight years that larger organizations have begun to take notice of them (more, perhaps, as curiosities than as full-fledged, digitally enabled suppliers of workers and services). The reality is that few, if any, of the top 5,000 private employers in the world have established compliant, online marketplace sourcing channels that would account for more than 1 or 2% of their contingent workforce spend. Whether or not this is changing in any significant way is open to debate.

However, something does seem to be happening, if not on the large-enterprise demand-side, then on the supply-side, where, over the past year or so, significant capital has been flowing into some business-focused (versus consumer-focused) online marketplaces. That includes Austin-based RigUp, which recently announced a $300 million series D round. With a $60 million Series C round in January 2019 and four earlier financing rounds since its launch in 2014, RigUp’s financing now totals $423.8 million. According to the Wall Street Journal, the most recent “financing brings the valuation of the startup aimed at energy contractors to $1.9 billion.”

Unlike its white collar, online freelancer, global marketplace cousins, Upwork and Fiverr (which completed their IPOs in October 2018 and June 2019, respectively), RigUp has been focused on mostly blue collar workers deployed on the ground in the U.S. energy sector. At of the close of trading on Oct. 25, Upwork (which is more or less the same size as RigUp in terms of gross services volume) had a market value of $1.64 billion.

In this Spend Matters PRO brief, we will take a look at RigUp, and we'll examine where it fits into the broader landscape of digital platforms for work and services platforms. We will also discuss reasons why RigUp might be a different type of animal and how that might affect the thinking of procurement practitioners pondering the viability of online work/services platforms as sourcing options.