Talent Management Content

Vndly’s customer reviews are in the new SolutionMap Customer Insights report

This week’s SolutionMap Customer Insights report focuses on customer reviews for Vndly, which provides a cloud-based work management system (i.e., a new VMS) for hiring and using contingent workers. The applicable SolutionMap categories for this report is in Temp Staffing. SolutionMap Insider members can click on this article to read about Vndly in our latest report.

In each Customer Insights report, we provide a one-page summary of data from the SolutionMap peer review process. The Customer Insights summary includes ratings on how well the vendor meets user expectations, three key differentiators for the vendor and a list of customer quotes about the vendor’s greatest strengths.

Fiverr launches ‘Studios’ to let freelancers form teams and deliver services like an agency

talent management

Fiverr, the online marketplace for creative/digital services, on Tuesday announced its latest product, Studios, which allows freelance workers to self-organize a project to offer an “agency-like team.” Fiverr, which successfully went public in June, and developments like this have been covered extensively by Spend Matters. Upwork just last week launched an “agency experience,” and a couple of years ago, Stanford University created “flash teams” to gather experts to work on projects.

Read more about the capabilities of Studios — and the future of work.

ProcureCon Contingent Staffing Conference: An Analyst’s Takeaways

Spend Matters attended the ProcureCon Contingent Staffing Conference this week in a very peaceful Minneapolis. The two days were fully packed with presentations, panel discussions, roundtables, conversations with contingent workforce practitioners and solution providers. The conference scale was small enough to support substantial networking and conversations, but still a very robust conference. Based on the published attendee list, there were just shy of 100 buy-side practitioners in attendance from roughly 80 companies (most Fortune 1000 companies and/or well-known brands from a range of industry verticals).

In this article, I’m going to articulate my own key takeaways from the presentations and panels that I found informative and valuable. Once caveat: My analyst orientation/focus is around technology and innovation — and I’m also a bit of a “datavore,” so there’s some subjective filtering going on here. But hopefully my selective treatment will bring into focus some key areas of change that are in play for contingent workforce procurement practitioners at this time.

DCR Workforce (now Coupa) customer reviews are in the new SolutionMap Customer Insights report

This week’s SolutionMap Customer Insights report focuses on customer reviews for DCR Workforce, a provider of services and contingent workforce solutions that was acquired by Coupa last year. The applicable SolutionMap categories for this report are Contract Services/Statement of Work (SOW) and Temp Staffing. Coupa bought DCR Workforce in September 2018, so this report reflects customer feedback of DCR Workforce before the acquisition. As of the Q2 2019 SolutionMap release, all Coupa users can access all contingent workforce capabilities as Coupa proceeds with the full unification of those capabilities into Coupa's core business spend management (BSM) platform. Spend Matters will evaluate Coupa’s solution in the future.

SAP Intelligent Spend Group analysis: 10 observations of the new Ariba-Fieldglass-Concur business unit [PRO]

Last week, SAP released its financial results for the second quarter 2019. In the announcement, presentation and earnings call, SAP broke out revenue for its new Intelligent Spend Group (in previous quarters, it broke out revenue for the similar “Business Network” segment). This business unit consists of SAP Ariba, SAP Fieldglass and SAP Concur. According to SAP, quarterly performance for the group represented approximately $880 million (USD) in revenue based on actual reporting in euros of €786 million. At constant currency levels, revenue was up 17% year-over-year, or 22% factoring in currency changes.

This Spend Matters PRO brief begins by highlighting some of the additional detail provided on the earnings call and then provides 10 observations on the current state of the business unit based on customer, channel and other checks conducted by the Spend Matters analyst team. Spend Matters PRO subscribers also have access to previous coverage of SAP Intelligent Spend Group. Recent briefs include:

* SAP Intelligent Spend Group is future for Ariba, Fieldglass, Concur (Part 1): Customer Analysis, Solution Integration, Roadmap [PRO]
* SAP Intelligent Spend Group is future for Ariba, Fieldglass, Concur (Part 2): Hard Questions on Integration [PRO]
* SAP Intelligent Spend Group is future for Ariba, Fieldglass, Concur (Part 3): How can the SAP spend platform ‘Run Simple’? [PRO]
* With Barry Padgett leaving SAP, what’s next for new Intelligent Spend Group? [PRO]

Upwork announces new ‘agency experience’ at its Work Without Limits summit

Upwork, the global freelancer marketplace and enterprise solution for sourcing and engaging online freelancers and small-scale service providers (SSPs), announced key enhancements to what it calls its “agency experience.” The announcement, made at the company’s third annual Work Without Limits Executive Summit, describes the new agency capabilities as addressing “the fragmented agency landscape as more companies move away from agency-of-record relationships.”

3 Reasons Smaller Consultancies Can Compete with Traditional Consulting — Procurement Take Note

Bigger is not always better. Yet traditionally, the view is that a bigger business has, presumably, offered scale advantages and stability. But reliance on small professional services providers across many categories (creative, IT, engineering, business consulting) has been increasing for a variety of reasons — like hyper-dynamic market environments, the need for ever-changing specialized expertise and the reasons covered in this article: outcomes-based approach, new technology tools and lower costs/faster results.

‘There is so much opportunity to leverage high-skill, high-value talent,’ MBO’s Bryan Peña says of independent workforce

Technology is changing the way people in the independent workforce find work, and companies face challenges finding that talent, says Bryan Peña, Chief of Market Strategy at MBO Partners.

"Technology is also becoming ubiquitous, and the discipline of managing a talent pool is becoming an organizational competency," he says. "So what we see is a lot of technologies that have been around for a while taking off because there’s more of an organizational demand for them as jobs become harder and harder to fill. And now that some of the basic problems are solved, you can point to more advanced ones. So many technologies are evolving to solve very discreet, unique problems — it's an exciting time."

The Contingent Workforce and Services (CW/S) Insider’s Hot List: July 2019 [Plus+]

Hot List brings you a summer reading list that includes updates on Spend Matters' SolutionMap rankings of companies in the Contingent Workforce/Services space, insight into Japan's freelancer market by exploring an SAP Fieldglass deal, and a recap of Fiverr's IPO ups-and downs, as well as a raft of other suggested reading.

What I Learned About Coupa Contingent Workforce (CCW) at Coupa Inspire [PRO]

While at the corporate event Coupa Inspire recently, keeping a watchful eye on Coupa’s progress with Coupa Contingent Workforce (CCW) unification, I found myself thinking about something. It was just over two years ago that Coupa dipped its toe into the services procurement solution space with the limited release of Services Maestro. Among other things, that narrow solution component for sourcing and managing SOW projects of low-medium complexity and scale left few doubts that Coupa was serious about providing its customers with lifecycle source-to-pay capabilities for the procurement of contingent workforce/services (or CW/S, as Spend Matters abbreviates it).

I found it a bit amusing, in retrospect, that in a Spend Matters brief at the time (Coupa Unveils Services Maestro: Will the Student Become a Master of Services Procurement and Contingent Workforce Spend?) we somewhat playfully lectured Coupa about the complex nature of the space: “If Coupa decides to use the current iteration of Services Maestro as a jumping off point to enable procurement in this journey,” we sternly warned, “it will need to question, at the very core, how it opts to deploy its product development and product management resources to address the challenge.” And so it did, in September 2018, opting to buy (vs. make) a well-regarded VMS solution to “unify” into Coupa’s business spend management (BSM) platform.

So as I meandered in and out of the recent CCW sessions, demos, conversations with product development folks and, above all, clients and prospects, it became clear to me that Coupa was now looking like a maestro after all or, at least, certainly a very motivated and able fast learner. What my experience at Inspire brought home for me was that, in a period of just two years, not only had Coupa gone from nibbling on the edge of the CW/S solution space to actually being a major player in it. Coupa was also progressing steadily in realizing its vision of full contingent workforce and services capabilities woven into its unified BSM solution fabric.

This PRO brief will separate what I learned in terms of CCW progress and what I learned in terms of CCW challenges, and it will close with a brief analyst summary-commentary.

Post-IPO Perspective on Fiverr — What Lies Ahead? [PRO]

About two weeks ago, Fiverr — the online freelancer marketplace — priced its IPO at $21 per share. The first full day of trading opened at $26, and the share price had risen to $44 before closing out the day at $39.90 per share. That day, the media outlet Marketwatch brandished the headline “Fiverr breaks from gig-economy IPO curse, CEO says market ‘is like e-commerce 20 years ago.’ ”

Heady times, indeed.

As for the gig-economy IPO curse (a reference to the subpar IPOs of Lyft and Uber), so far so good. This week, Fiverr was priced at about $28 per share, two dollars more than the opening price of $26 and seven dollars above the original IPO price of $21.

As for the second assertion that Fiverr is addressing a market that is “like e-commerce 20 years ago,” we’ll have to wait and see (until 20 years from now, to be precise). But it is an interesting contention, and not the first time it has been discussed. About seven years ago, when I started the Online Staffing & Human Cloud/Cloud Labor LinkedIn Group, I asked: “Can we have an iTunes or Amazon of work and labor services?” At this point though, while we’re still waiting to see, Fiverr may be the closest thing like it today.

In Spend Matters’ earlier PRO series, “Fiverr, Online Services Marketplace, Is Going Public: What You Need to Know (Part 1 and Part 2), we looked at Fiverr in terms of its rise as a marketplace business, its unique go-to-market approach, to-date financials, and we offered a high-level comparison of Fiverr and the two other publicly traded freelancer marketplace companies.

In this PRO brief, an addendum to the previous series, we focus not so much on Fiverr’s specifics today. Rather, we ask the question “Where to from here?” We offer a situation analysis and strategy assessment based on our own industry/market perspective, our own research of Fiverr (which began several years ago). We wrap it all up with some comments addressed to services procurement practitioners.

Freelancer Management Systems: How Companies Can Find and Retain Independent Contractors via Direct Sourcing

As technology changes the work landscape, as companies seek more specifically skilled workers and as those workers push for non-traditional work arrangements, companies need to find effective ways to meet those changes. Direct sourcing is emerging as a viable, practical option to fill on-demand and other staffing needs.

When used alongside traditional hiring methods, including third-party staffing firms, direct sourcing allows companies to find and hire previously untapped independent contractors.

For decades companies have relied on staffing firms, managed service providers (MSPs), and other internal HR or procurement processes to handle their hiring, so how can they successfully integrate new technologies and methods? A readily available and reliable choice is to enlist a third-party technology provider that specializes in freelancer management systems technology (FMS). This technology can be integrated into an existing vendor management system, allowing companies to glean data from all sources to support the entire contractor management program.