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CORONAVIRUS RESPONSE: Fraud, P2P and Vendor Management Safeguards — Protecting cash and rapidly vetting suppliers in a crisis

In this installment of our “Coronavirus Response” series, Spend Matters will explore fraud, P2P and vendor management safeguards. With the COVID-19 crisis creating new fires for procurement to put out and critical supply risks arising to address, fraud is an unfortunate reality that businesses need to remain on guard against — especially in times where bad actors mobilize to take advantage of distracted and newly remote operations. This PRO brief will focus on the first three solution providers that we’ll profile in this category: AppZen, ConnXus and APEX Analytix.

The mission of this series is to examine categories of relevant solutions and example providers that professionals in procurement, finance and supply chain organizations should investigate to reduce, and even mitigate, coronavirus supply risk. And even if the solutions are only addressing a subset of the issues, the ability to respond intelligently in the short term can also help set organizations up for the future when sanity returns to the world.

Today’s brief focuses on the fifth of the seven solution categories that we’re covering:

1. Supply risk management solutions that include supply chain risk, CSR risk, supplier financial risk, etc.
2. Sourcing and commodity management, including advanced sourcing, direct sourcing, automated supplier discovery, and commodity management to help dynamically plan and source. (See this category’s recommended solutions for direct sourcing here.)
3. Advanced procurement analytics to enable direct procurement and/or to perform “spend planning” when demand drops out or spikes. (Its profile for this series is here.)
4. Procure to Pay (P2P) that emphasizes working capital, dynamic discounting, payment control and related finance priorities to help inject cash into the P2P process — especially for many cash-starved suppliers. (This category is discussed in-depth here.)
5. Fraud, P2P and vendor management safeguards when new suppliers need to be set up quickly, and also when lowlife fraudsters try to use the pandemic as a way to steal money and IP.
6. Providers with deep contract analytics that can analyze a contract portfolio for affected contracts from suppliers (and customers) for not just force majeure clauses, but other related clauses that tie to the multiple risks popping up at once in the pandemic.
7. Contingent Workforce and Services solutions that are able to, at a minimum, help rapidly ramp up on-demand workers to deal with massive resource shortfalls. We are looking at four categories of solutions for sourcing remote/online work; solutions for sourcing and managing contract workers at geo-specific capabilities; solutions to “direct source” and manage contract workers; solutions for data management and analytics. (The first PRO brief from this category, about sourcing remote/online work, can be read here.)

Owing to the magnitude of the crisis, Spend Matters recently made the series introduction available for free to all readers. PRO subscribers can see our follow-up pieces that profile the other categories and their solutions in that market. We will include a lot of information on each category PRO brief that readers can see without hitting a paywall, but since we also draw heavily from our existing deep-dive analysis of the providers from our SolutionMap database, some information will be available only to our PRO subscribers.

For fraud and vendor safeguards, the immediate need for companies in all sectors will include proactively detecting fraudulent behavior from all possible sources, whether it’s employees abusing normal corporate channels (e.g., stocking their own homes with toilet paper on the company dime) or cybercriminals posing as suppliers to reroute payments into personal bank accounts. At the same time, manufacturers may need to identify new sources of supply, leading them to rapidly onboard new suppliers. Yet without proper safeguards in place, a frantic selection could lead to longer-term problems, should the supplier have past issues with regulatory compliance or run an unsustainable operation.

The initial three solutions — from AppZen, ConnXus and APEX Analytix — all have capabilities in proactive fraud detection or supplier risk management, especially as it pertains to the validation of supplier information. We will likely add providers with similar and other strengths in fraud detection and vendor risk management at a later stage.

Each category-specific PRO piece in this series has three sections:

1. Problems and Use Cases. We’ll highlight the problems in force (which will vary through different phases of the crisis) and the various scenarios where solutions can provide deeper insights, intelligence and scalable workflows.
2. Solution Rationale and Value. We’ll outline how various solutions can help solve the problems and the specific questions that they’ll help answer.
3. Example Providers. We’ll highlight the solution providers that can support the problems and deliver value.

Some providers are offering coronavirus-specific programs and “freemium” commercial offers, and we’ll note those whenever we update this piece. We’ll also start the series with providers that we already have deep knowledge on, but we’ve been seeking information from other vendors too.

Let’s jump into how fraud and vendor safeguard solutions can help.

Through April 2020, a special PRO Expert Survival Pack is available to procurement practitioners only* at up to 50% off — Learn more

APEX Analytix: What Makes It Great (Supplier Relationship Management and Risk SolutionMap Analysis)

In a market facing increasing consolidation each year, APEX Analytix stands out as a best-of-breed provider that excels in areas where suite providers merely meet the benchmark (or fall below it).

Results from Spend Matters’ SolutionMap vividly illustrate the gaps in the category of Supplier Relationship Management and Risk. While some larger providers post strong scores in general supplier information management, on-boarding or platform-related SXM capabilities (e.g., workflow management), few deliver the same consistently benchmark-topping scores that APEX Analytix does in its specialty areas.

The Greensboro, North Carolina-based provider has long been known for its broader portfolio of recovery audit, overpayment and self-audit software. But where APEX Analytix leads with its specialized supplier management solution — especially with granular supplier information and risk management capabilities — makes clear that specialization can yield considerable functional depth where end-to-end solutions sacrifice in pursuit of breadth.

Where does the provider stand out most, and why should this matter for procurement and finance organizations? Let’s delve into the SolutionMap benchmark to find out where APEX Analytix is great.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark, and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

Apex Analytix

As part of the SolutionMap RFI process, Spend Matters continuously solicits customer references to determine a procurement technology provider’s placement on the ranking graphics. This is a Spend Matters curated summary of verified customer feedback for Apex Analytix, a SolutionMap-ranked provider.

APEX Analytix: Vendor Analysis (Part 3) — Summary and Competitive Analysis

data analytics

APEX Analytix is far more than just a recovery audit and spend analysis software provider. It’s also a specialist in supplier management. This third and final installment of our Vendor Snapshot covering APEX Analytix’s supplier management solution provides a SWOT analysis of the company along with a competitive segmentation analysis and comparison. It also offers recommended shortlist candidates that can serve as alternative vendors to APEX, complete with solution selection guidance. Finally, this research brief provides summary analysis and recommendations for organizations considering APEX for supplier management. 

For background on APEX, we encourage you to review Part 1 of the series, which provided an in-depth look at APEX and its supplier management solution, and Part 2, which gave a detailed analysis of product strengths and weaknesses, as well as a review of the its user experience.

APEX Analytix: Vendor Analysis (Part 2) — Product Strengths and Weaknesses

spend analytics

Better known for its broader portfolio of recovery audit, overpayment and self-audit software, APEX Analytix also offers a specialized supplier management solution. APEX provides unique, out-of-the-box capabilities that support core supplier information management (SIM), validation and financial controls, as well as working capital optimization solutions. In addition, its supplier management solution delivers the broader configurability, workflow, rules, analytics, supplier portal and associated capabilities one would expect from supplier management software.

This Spend Matters PRO Vendor Snapshot explores APEX Analytix’s strengths and weaknesses in the supplier management area specifically, providing facts and expert analysis to help procurement and finance organizations decide whether they should consider the provider. Part 1 of our analysis provided a company and detailed solution overview and a recommend fit list of criteria for firms considering APEX Analytix. The third part of this series will offer a SWOT analysis, user selection guide, competitive alternatives, and additional evaluation and selection considerations.

APEX Analytix: Vendor Analysis (Part 1) — Background and Solution Overview

If you were to pick a single procurement software category that is remaking itself from the inside out thanks to technology, the recovery audit market would be it. And one provider at the vanguard of this transformation is APEX Analytix. APEX Analytix, a Spend Matters Provider to Watch since 2015, is perhaps best known for its core accounts payables (AP) recovery audit business. But it is a broad-based procurement technology provider in its own right, offering a range of overpayment prevention and self-audit software, supplier information management and supplier portal solutions.

In this Spend Matters PRO Vendor Snapshot series, we will focus our analysis of APEX Analytix on its supplier management solution, which will be featured for the first time in the Q3 2018 Supplier Management SolutionMap. APEX Analytix’s solution, which is best-in-class when it comes to certain areas of financial information management and validations, deserves to be considered on a standalone basis.

This Spend Matters PRO analysis provides an overview of APEX Analytix, focusing on its supplier management solution capabilities. It provides facts and expert analysis to help procurement and finance organizations make informed decisions about whether they should explore APEX Analytix on a stand-alone basis in this area. Part 1 of our analysis provides a company background and detailed solution overview, as well as a summary recommended fit suggestion for when organizations should consider APEX Analytix. The remaining parts of this research brief will cover product strengths and weaknesses, competitor and SWOT analyses, and insider evaluation and selection considerations.