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BirchStreet: What Makes It Great (Invoice-to-Pay SolutionMap Analysis)

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Invoice-to-pay requirements in the hospitality industry are unique. Not only do organizations require full visibility at the invoice line level and the ability to manage traditional matching and approval flows, solutions also must support decentralized environments (e.g., franchise models) while still enabling control and visibility — including support for category-specific (e.g., ingredient/food) requirements.

Moreover, global hospitality organizations need solutions that can meet global invoicing requirements, especially country-specific compliance.

BirchStreet, a procure-to-pay solution provider specializing in the hospitality industry and adjacent sectors, stands out in its ability to meet a range of invoice-to-pay capability requirements, both purpose-built for the markets it targets and standardized capabilities. This shows in Spend Matters’ Q1 2019 SolutionMap Invoice-to-Pay benchmark, where BirchStreet is an e-invoicing and payment leader based on demonstrated capabilities and real-world customer experiences.

SolutionMap contains functional and customer satisfaction benchmarks on more than 50 providers within the procurement technology landscape. But where does BirchStreet deliver best-in-class capabilities and top customer reference scores that help “set the bar” in invoice-to-pay, and why should this matter for procurement and finance organizations? Let’s delve into the SolutionMap benchmark to find out where BirchStreet is great.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

BirchStreet: What Makes It Great (E-Procurement SolutionMap Analysis)

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If you’re outside of the hospitality, restaurant, food service, casino and food manufacturing industries, you’ve probably never heard of BirchStreet. But if you’re involved in purchasing goods and services in any of these markets — from CAPEX spending to bananas to booze — then chances are you’ve encountered this top-performing Spend Matters SolutionMap provider — or you’re already using it on a daily basis. And based on SolutionMap customer reference reviews and data, you’re quite happy indeed.

But how does BirchStreet stack up to other e-procurement vendors, especially those less-specialized providers trying to break into these markets? Join us as we explore what makes BirchStreet great based on SolutionMap’s analyst and customer benchmark data.

As of December 2018, SolutionMap contains functional and customer satisfaction benchmarks on more than 50 providers within the procurement technology landscape. Within SolutionMap, where does BirchStreet stand out most and help “set the bar” in e-procurement, and why should this matter for procurement and finance organizations?

Let’s delve into the SolutionMap benchmark to find out where BirchStreet is great.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

BirchStreet Systems: Vendor Analysis (Part 3) — Summary and Competitive Analysis

The hotel, hospitality, restaurant, casino and food manufacturing industries have a range of specialized procurement technology requirements, especially in the procure-to-pay area. But what are these, and more important, how does the market leader in the sector, BirchStreet Systems, stack up to alternatives in the market?

Part 1 of Spend Matters PRO Vendor Snapshot provided a company and detailed solution overview, as well as a recommend fit list of criteria for firms considering BirchStreet. Part 2 focused on its strengths and weaknesses, providing facts and expert analysis to help procurement organizations decide whether they should consider the vendor.

In our third and final installment, we provide a SWOT overview of BirchStreet as a whole, a comparative and competitive market overview, and provide some final summary analysis and recommendations for organizations that might consider BirchStreet as a potential solution partner.

BirchStreet Systems: Vendor Analysis (Part 2) — Product Strengths and Weaknesses

This Spend Matters PRO Vendor Snapshot explores BirchStreet Systems' strengths and weaknesses, providing facts and expert analysis to help procurement organizations decide whether they should consider the vendor. Part 1 of our analysis provided a company and detailed solution overview, as well as a recommend fit list of criteria for firms considering BirchStreet. The third part of this series will offer a SWOT analysis, user selection guide, competitive alternatives, and additional evaluation and selection considerations.

BirchStreet Systems: Vendor Analysis (Part 1) — Background and Solution Overview

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While BirchStreet Systems, a 16-year-old provider of purchase-to-pay solutions, is best known as a provider with deep expertise in the hospitality industry, followers of Spend Matters SolutionMap know the company offers more than just vertical-specific functionality. In fact, based on its performance in the Q4 2018 E-Procurement and Procure-to-Pay SolutionMaps, BirchStreet consistently holds its own, from a feature/function perspective, with other solutions taking a more horizontal approach, including SAP AribaCoupaDetermineGEP, Ivalua, Jaggaer, SynerTrade and Zycus.

This Spend Matters PRO Vendor Snapshot provides an overview of the BirchStreet Systems, along with facts and expert analysis to help buying organizations evaluate the vendor. Part 1 of our analysis provides a company background and detailed solution overview, as well as a summary recommended fit suggestion for when organizations might want to consider BirchStreet. The rest of this multipart research brief will cover product strengths and weaknesses, competitors and SWOT analysis, user selection guides, insider evaluation and selection considerations.