Customer reviews for Coupa-Exari are in the new SolutionMap Customer Insights report

This week’s SolutionMap Customer Insights report focuses on customer reviews for Exari, a provider of contract lifecycle management (CLM) solutions that was acquired by Coupa this year. The applicable SolutionMap category for this report is in CLM.

SolutionMap Insider members can read about Exari in our latest report. The customer feedback was given before the acquisition was announced in April. In each Customer Insights report, we provide a one-page summary from the SolutionMap peer review process. The summary includes ratings on how well the vendor meets user expectations, three key differentiators for the vendor and a list of quotes about the vendor’s greatest strengths.


As part of the SolutionMap RFI process, Spend Matters continuously solicits customer references to determine a procurement technology provider’s placement on the ranking graphics. This is a Spend Matters curated summary of verified customer feedback for Exari, a SolutionMap-ranked provider.

Exari: What Makes It Great (Contract Lifecycle Management SolutionMap Analysis)

Exari is a top-ranked functional provider within the contract lifecycle management (CLM) SolutionMap for Q3 2018, offering superior support for procurement and legal organizations compared with suite-based providers. In certain areas, Exari sets the bar for overall CLM capability (e.g., analytics) among its best-of-breed peers. Moreover, Exari’s unique approach to contract clause modeling through its Universal Contract Model (UCM) standard and artificial-intelligence (AI) analysis of contracts make it stand out for legal organizations seeking best-in-class capabilities.

As of Q3 2018, the Spend Matters SolutionMap contains functional and customer satisfaction benchmarks on more than 50 different providers within the procurement technology, finance and legal landscape. To date, 13 providers have been rated in contract lifecycle management (CLM), including Exari. But where does Exari stand out most? Why should this matter for procurement and legal organizations? Let’s delve into the SolutionMap CLM benchmark to find out.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

Exari: Vendor Analysis (Part 3) — Summary & Competitive Analysis


There is more than meets the product and functional eye when it comes to evaluating independent contract lifecycle management (CLM) providers. Spend Matters research, including our recently published Q4 2017 CLM SolutionMap, suggests this is a technology market where it is easier to define what makes individual vendors different than what makes them similar. This is even the case where just about every best-of-breed (i.e., non-suite) vendor ticks the baseline contract management checklist boxes across all key areas including core modeling, extended contract modeling/analytics, expiration/renewal, creation/authoring, collaboration, and implementation, compliance, obligation and performance management.

Exari is one such provider in this specialized and diverse segment of the procurement technology market that stands out based on its current intellectual property and software development focus. Consider, for example, Exari’s data architecture, built on what the provider describes as a universal contract model (UCM) that can encapsulate all of the elements, relationships and actions in a contract. Exari can use this abstracted contract data structure to guide a user through contract creation, identify potential issues and raise alerts based upon data elements or events or (unexpected) actions. It can even analyze third-party documents and convert external contracts into a document within Exari or into its UCM-based canonical contract data model through other artificial intelligence (AI) and semantic parsing capabilities in its broader solution portfolio.

This third and final installment of this Spend Matters Vendor Snapshot covering Exari provides an objective SWOT analysis of the provider and offers a competitive segmentation analysis and comparison. It also includes recommended shortlist candidates as alternative vendors to Exari and offers provider selection guidance. Finally, it provides summary analysis and recommendations for companies considering the vendor. Part 1 provided an in-depth look at Exari as a technology provider and its specific solutions, and Part 2 gave a detailed analysis of solution strengths and weaknesses and a review of the product’s user experience.

Exari: Vendor Analysis (Part 2) — Product Strengths & Weaknesses

Even among specialist contract lifecycle management (CLM) providers, those that go below the surface in evaluating functional capabilities will discover that there is significant differentiation of both absolute functional capability and focus among vendors. The former point may be obvious, but the latter point is especially nuanced within the best-of-breed CLM market.

Exari is a perfect example. Comparing Exari even with its specialist contract management peers is like comparing apples to oranges. It stands apart from others that appear to tick similar functional boxes for many reasons and is likely a better fit for certain legal and procurement organizations over others, based on both their specific goals in deploying a CLM solution and their overall approach to enterprise contract management.

This Spend Matters PRO Vendor Snapshot explores Exari’s strengths and weaknesses, providing facts and expert analysis to help procurement organizations decide whether they should consider the provider. Part 1 of our analysis provided a company and detailed solution overview and a recommend fit list of criteria for firms considering Exari. The third part of this series will offer a SWOT analysis, user selection guide, competitive alternatives, and additional evaluation and selection considerations.

Exari: Vendor Analysis (Part 1) — Background & Solution Overview

A few years ago we could have divided the contract lifecycle management (CLM) technology provider market into two segments: providers that delivered CLM as part of integrated source-to-pay suites and standalone CLM providers, including those owned by suite vendors but that were not fully integrated as part of a source-to-pay platform, which offered significantly greater capability. But in our recent Q4 CLM SolutionMap, we learned this segmentation is no longer accurate. Select standalone CLM providers have begun to distanced themselves considerably, on a function scoring (Solution) basis, from the previous generation of best-of-breed providers that were part of suite vendor offerings (e.g., Selectica/Determine, Upside/Jaggaer).

One of these independent providers that is pulling away from the suite crowd is Exari. Like other CLM specialists, Exari not only focuses on procurement contracts but also enterprise contracts, including sales contracts, leases, partnership agreements, employment agreements and other contracts that fall outside the realm of the procurement.

This Spend Matters PRO Vendor Snapshot provides facts and expert analysis to help procurement and legal organizations make informed decisions about whether Exari, as a standalone CLM solution, is a better fit than using a suite-based contract management provider. Part 1 of our analysis provides a company background and detailed solution overview, as well as a summary recommended fit suggestion for when organizations should consider Exari. The remainder of this multipart research brief covers product strengths and weaknesses, competitor and SWOT analysis, user selection guides, and insider evaluation and selection considerations.