PRGX: Vendor Analysis (Part 3) — Summary & Competitive Analysis

While not as well known in the spend analytics and supplier management markets as most of its peers, PRGX has built up a small arsenal of solutions through acquisition and organic development that are likely to surprise potential customers — including those that are PRGX audit recovery clients but that may not be aware of PRGX’s emerging technology and solutions outside its traditional services business. In particular, with its OPTIX and Lavante product lines, PRGX brings a particular competency in delivering a “data as a service” model and supplier information management (SIM) solution capability.

This final installment of our multipart Spend Matters PRO Vendor Snapshot series covering PRGX offers a competitive analysis and comparison with other procurement technology providers in the spend analytics and supplier management areas. It also includes a user selection guide, user interface and user experience (UI/UX) analysis and summary evaluation and selection considerations. Part 1 and Part 2 of this PRO research series provide a company and deep-dive solution overview, a SWOT analysis, product strengths and weaknesses and a recommended fit analysis for what types of organizations should consider PRGX.

PRGX: Vendor Analysis (Part 2) — Product Strengths & Weaknesses

PRGX, a recovery audit specialist and a firm in the broader procurement services market, is the midst of transforming itself from a services orientation to a solution one, embedding both technology and expertise in productized capabilities. Although it has yet to invest in externalizing its core technology and data capabilities for recovery audit in retail and other industries, it continues to expand its data-centric capability in spend analytics and, more recently, supplier information management through its acquisition of Lavante.

Whether these or related technologies ultimately automate and digitize core aspects of recovery audit for PRGX in retail (the recovery audit sector where it has dominant market position) is a question for the future. Today, PRGX sells core technology and solutions — including “data as a service” to fuel the back-end of spend analytics — in addition to its auditing service. It is these technologies and related solutions that are the focus of this analysis.

This Spend Matters PRO Vendor Snapshot explores PRGX’s strengths and weaknesses, providing facts and expert analysis to help procurement organizations and other customers decide whether PRGX is the right fit for their need. The first installment of our analysis provided a company and solution overview and a recommended fit list of criteria for firms considering PRGX. Part 3 will offer a SWOT analysis, user selection guide, competitive alternatives and additional evaluation and selection considerations.

PRGX: Vendor Analysis Part 1 — Background & Solution Overview

For those that do not know it, PRGX would appear to be one of a select number of dominant services provider in the niche market for recovery audit services — a market that unlike other procurement services faces tremendous price pressure for its core recovery, statement and related auditing and profit recovery services. But PRGX has started to remake itself quietly from within — out of necessity, given these broader market trends — building and acquiring technology capabilities in the spend analytics and supplier management areas, both to expand its relevance and to start driving automation and scale in its core business.

Its recent acquisition of Lavante, a supplier management provider with best-in-class supplier information management (SIM) and master data management (MDM) capabilities, showcases the direction PRGX is taking as it migrates from an audit-driven services firm to a new type of savings and recovery “as-a-service” solutions provider. It brings particular competence in extending core spend analytics to payment and product (SKU) analyses, the latter of which is particularly relevant to its core retail client base (from its recovery audit business).

This Spend Matters PRO Vendor Snapshot provides facts and expert analysis to help procurement organizations make informed decisions about PRGX and whether its technology and solution capabilities are a fit for their needs (it does not provide a review of PRGX’s core recovery audit services capability). Part 1 of our analysis provides a company background and detailed solution overview, as well as a summary recommended fit suggestion for when organizations should consider PRGX in the procurement technology and solutions area. The remaining parts of this research brief will cover product strengths and weaknesses, competitor and SWOT analyses, and insider evaluation and selection considerations.

Lavante: Vendor Analysis (Part 2) — Strengths, Weaknesses, Competition and Customer Recommendations

e-procurement market outlook

While not as well known as many other technology providers in the procurement technology ecosystem, Lavante has quietly developed a strong list of Fortune 500 customers, many with diverse sets of supplier information management and audit recovery challenges. (And it has succeeded in linking these initiatives together, we might add.) While Lavante remains North American-centric — it has no offices overseas — the firm can support global clients that want to take audit recovery “in-house” with the flexibility (and option) to self-fund the management of supplier onboarding, master data cleansing and broader compliance initiatives through direct savings capture. As we noted in the first installment in this series, Lavante counts a diverse set of large retail, manufacturing, transportation, healthcare, pharmaceutical, hospitality, telecommunications and financial services clients, many with large supplier and transactional datasets. In our initial coverage, we provided an introduction to Lavante and some of the highlights of its solution set and capabilities. This Spend Matters PRO research brief provides additional insight into Lavante’s strengths, weaknesses and competition, and offers recommendations to customers and prospective customers that are using or considering the solution.

Lavante: Vendor Analysis (Part 1) — Background and Solution Overview


Lavante was arguably the first provider in the audit recovery sector to focus on commercializing technology and selling direct to customers rather than leveraging it as a means to make solution delivery more effective through a consulting or managed services offering. Since introducing its capabilities over a decade ago, the Lavante solution has evolved materially, extending well past its audit recovery roots. But we would be negligent if we did not mention Lavante has continued to expand its capabilities as a technology solution to collect and manage basic supplier details, contract and PO/invoice information to enable invoice and statement auditing scenarios in a more proactive manner than traditional services-oriented solutions (although audit recovery firms like PRGX and Apex Analytix have become significantly more technology centric-in the past decade as well). This Spend Matters PRO research brief provides an introduction to Lavante’s solution, including an overview of its audit recovery, fraud detection, vendor compliance and supplier management capabilities, as well as its supplier networked-based approach to managing information.