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WorkMarket (ADP)

As part of the SolutionMap RFI process, Spend Matters continuously solicits customer references to determine a procurement technology provider’s placement on the ranking graphics. This is a Spend Matters curated summary of verified customer feedback for WorkMarket (ADP), a SolutionMap-ranked provider.

WorkMarket (ADP): What Makes It Great (Independent Contract Workers SolutionMap Analysis)

Upwork Enterprise

WorkMarket, acquired by ADP in January 2018, offers an enterprise technology solution that companies can use to organize, manage and pay their freelance (independent) workforce. The provider competes in the enterprise solution category that Spend Matters SolutionMap calls Independent Contract Workers (ICW), the most dynamic segment of the contingent workforce and services (CW/S) procurement software market, which also includes SolutionMap’s Temp Staffing (Vendor Management Systems/VMS) and Contract Services/Statement of Work solution segments.

Today’s ICW solutions have their roots in the so-called gig, freelance and peer-to-peer economies — the new world of Uber and Airbnb versus the established world of enterprise software applications inhabited for decades by the likes of SAP and Oracle. WorkMarket originated as a vertically focused online marketplace that enabled the matching and spot engagement of field tech contractors. Over the past eight years, however, WorkMarket has significantly invested in technology development so it could evolve its business model from that of an online marketplace to a full-fledged enterprise software provider.

Where does that offering fit into the burgeoning ICW market? As of September 2018, Spend Matters SolutionMap contains functional and customer satisfaction benchmarks on more than 50 vendors within the procurement software market, including six providers within the ICW segment. To understand where WorkMarket stands out most and helps set the bar for the ICW segment — and why should this matter for procurement and HR organizations — let’s delve into the SolutionMap benchmark and explore what makes WorkMarket great.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

WorkMarket: Vendor Analysis (Part 3) — Competitive & Summary Analysis

The previous two installments of this PRO series provided an in-depth look at WorkMarket as a firm and its specific solution capability (Part 1) and a detailed analysis of solution strengths and weaknesses and a review of the product’s user experience (Part 2). WorkMarket is one of a growing set of providers in the market — and one of the few enterprise cloud platforms — with a solution that can complement a vendor management system (VMS) deployment to help procurement organizations manage and enable the expanding, external freelancer and independent contractor workforce.

The third and final installment of this Spend Matters Vendor Snapshot covering WorkMarket provides a SWOT analysis of WorkMarket and offers a segmentation and comparison of the competition. It also includes recommended shortlist candidates as alternative vendors to WorkMarket, as well as provider selection guidance. Finally, it provides summary analysis and recommendations for companies considering WorkMarket.

WorkMarket: Vendor Analysis (Part 2) — Product Strengths and Weaknesses

This vendor snapshot series focuses on WorkMarket, an online (cloud-based) work intermediary that allows organizations to organize/manage their own “affiliated” (on-location, geographically-distributed) workforce across a range of labor categories, including independent workers, contractors, freelancers, alumni and employees as well as various service providers.

Part 1 of our analysis provided a company and solution overview. We noted that WorkMarket goes to market today with a broad, comprehensive platform that is undergoing continuing development and evolution. Rather than present the market with a clearly labeled, delineated set of modules, WorkMarket provides a platform, which organizations can choose to leverage in different ways, in accordance with their unique workforce management requirements and goals. Accordingly, in Part 1, we also identified basic fit criteria for firms considering WorkMarket.

Part 2 of this PRO Vendor Snapshot explores WorkMarket’s product strengths and weaknesses, providing facts and expert analysis to help procurement organizations decide if they should shortlist the vendor to enable their services procurement technology requirements. It also offers a critique of the user interface. Part 3 of this series will offer a SWOT analysis, user selection guide, competitive alternatives, and additional evaluation and selection considerations.

WorkMarket: Vendor Analysis (Part 1) — Background & Solution Overview

Work Market is a cloud-based online work intermediary that allows organizations to organize and manage their own “affiliated” workforce across a comprehensive range of labor categories. Representative of a new generation of platform-based intermediaries, Work Market gives organizations the ability to vet, onboard, categorize, match, directly source, execute work assignments, deploy, evaluate and appropriately pay on-location workers, leveraging mobile and other state-of-the-art technologies.

This Spend Matters PRO Vendor Snapshot provides facts and expert analysis to help buying organizations make informed decisions about whether they need a solution like Work Market as an alternative for or complement to their organizations’ incumbent solutions for organizing, managing and assigning work to their own “affiliated” workers. Part 1 of our analysis provides a company background and detailed solution overview, as well as a summary recommended fit suggestion for when organizations should consider Work Market. The rest of this multipart research brief covers product strengths and weaknesses, competitor and SWOT analysis, user selection guides and insider evaluation and selection considerations.