ZeroChaos: Vendor Analysis (Part 3) — Competitive & Summary Analysis

In the contingent workforce and services procurement market, the role of managed services providers (MSPs) is evolving. What used to be a binary decision between “in-source” or “outsource” the management of contingent spending is now a much more complex one. Within the MSP universe in 2017, there is now a slowly increasing emphasis on embracing the services procurement need outside of contingent workforce management and enablement alone (i.e., moving beyond the comfort zone and typical biases towards staffing-based models).

This includes the full consideration of curated talent pools, independent contractors/freelancers, broader services spend/category enablement (MSA/SOW sourcing/management, category management, etc.) and the evolving role of technology to support different requirements.

Given the variance of capability of MSPs to address these broader areas — without even factoring into account whether they have proprietary technology or not — the decision on which firm(s) to work with should be given more consideration than in the past. Specialized MSPs like ZeroChaos may stand to benefit from these shifts, especially as decision criteria against an often expanded set of requirements becomes more granular and moves beyond contingent labor alone.

This final installment of our multipart Spend Matters PRO Vendor Snapshot series covering ZeroChaos offers a SWOT analysis, competitive assessment and comparison with other procurement technology providers in the MSP and services procurement market. It also includes a user selection guide and summary evaluation and selection considerations. Part 1 and Part 2 of this PRO research series provide a company and deep-dive solution overview, product strengths and weaknesses and a recommended fit analysis for what types of organizations should consider ZeroChaos.

ZeroChaos: Vendor Analysis (Part 2) — Product Strengths & Weaknesses


On the surface, ZeroChaos appears to be a seasoned managed services provider (MSP). It is best known for working with Global 2000 firms in outsourcing the management of contingent labor spend in a truly neutral fashion. In this manner, there is no potential for conflict of interest, since it has does not have a parent company that also owns staffing assets.

But dig a layer or two deeper and ZeroChaos begins to look different than many of its peers. It brings a lean operating environment to support back office operations, a proprietary VMS capability, a top-notch supplier management managed service and expertise supporting broader services procurement initiatives and specialized client needs that fall outside a typical MSP. While not without areas for opportunities, ZeroChaos is a differentiated MSP operating in a world where many of its competitors are more fungible.

This Spend Matters PRO Vendor Snapshot explores ZeroChaos’ solution strengths and weaknesses as a managed services provider, providing facts and expert analysis to help procurement organizations decide whether they should consider the firm to support the procurement of contingent workforce spend and broader services procurement categories. Part 1 of our analysis provided a company and detailed solution overview and a recommend fit list of criteria for firms considering ZeroChaos. The third part of this series will offer a SWOT analysis, user selection guide, competitive alternatives, and additional evaluation and selection considerations.

ZeroChaos: Vendor Analysis (Part 1) — Background & Solution Overview

ZeroChaos is a provider of global, vendor-neutral contingent workforce management services/solutions. Going beyond traditional MSP, VMS, payrolling and agent of record categories, ZeroChaos provides clients with a range of services, which can be assembled into a client-specific solution supported by the company’s own technology platform and analytics. As such, ZeroChaos represents a quintessential integrated solutions provider in a converging procurement world, in which services providers are codifying IP and extending their reach and capability through applications while software providers are embedding additional content and intellectual property in their applications.

Having started over a decade ago in the contractor employer of record and agent of record space and later distinguishing itself as a disruptor in the staffing supply chain, ZeroChaos competes today in a field of evolving solutions providers offering outsourced contingent workforce management solutions to enterprises.

This Spend Matters PRO Vendor Snapshot provides facts and expert analysis to help buying organizations make informed decisions about whether they need a solution like ZeroChaos as an alternative for or complement to their organizations’ incumbent solutions for organizing/managing and assigning work to their own “affiliated” workers or to help control and drive savings across broader services procurement categories. Part 1 of our analysis provides a company background and detailed solution overview, as well as a summary recommended fit suggestion for when organizations should consider ZeroChaos. The rest of this multipart research brief covers product strengths and weaknesses, competitor and SWOT analysis, user selection guides, and insider evaluation and selection considerations.