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One surefire way to derail your procurement digital transformation

WNS Denali

Alpar Kamber, head of Procurement Services at WNS, gives two very good reasons why procurement digital transformation planning and implementation fail. "Too often, we are required to spend time upfront unraveling past failed attempts before we can dig in and offer workable digital solutions for our clients," he explains.

Many firms are convinced that the key to their success is to find the right tool with the right functionality. They therefore change their digital toolset frequently, trying out the leading digital tools in the industry. When one doesn't work, they immediately scrap it for the next solution, often resulting in the same unsatisfactory outcomes.

Why the constant change? Because they started on their digital transformation journey without a long-term strategy. The problem isn't the digital solutions, it's their operating model, processes and programmatic approach.