
Deutsche Telekom Services Europe (DTSE) is known as the innovation-building speedboat of the telecommunications giant Deutsche Telekom Group. Like many large organizations in recent years DTSE has turned its attention to technology to help improve effectiveness, efficiency and customer experience, and to boost the firm’s agility and resilience for the future. For DTSE that journey began 10 years ago, when Peter Tasev, Senior Vice President of Procure to Pay, recognized the need for a standardized accounting process across the group. This was the beginning of what turned into the construction of a centralized platform, standardized master data and standardized processes across the whole procure-to-pay ecosystem. It resulted in decreased costs, increased quality and customer satisfaction, and contributed to the identification of new revenue streams and growth through innovation and technology.
It has been a long journey to systematically increase the scope and scale of the programme across departments, but has now changed the way business is done throughout shared services. We were interested to understand from Peter what the drivers for change had been, the challenges he and his team faced during the P2P transformation, the triumphs and the learnings.