facilities management Content

ISS makes Spend Flexibility synonymous with Business Agility using Amazon Business

Amazon Business

ISS, a leading global workplace experience and facility management company, provides organizations with every facility solution they might require to support their own core activities. The key to being able to give its customers this total facilities management (TFM) service is ‘agility.’

The ability to respond quickly to customer demand, no matter how small, is something that can really differentiate a service provider in today’s market, and those that want to be a customer of choice must be able to do that. For the Procurement team, that requires sourcing excellence in all that they purchase.

The scale of the purchases involved for a multi-faceted FM outsourcing organization is huge. When a firm has a 100-year reputation of providing a quality service to maintain, and a breadth of services to offer grown out of strategic acquisitions, then standardization and compliance are paramount. One of the areas that historically generates many challenges for Procurement is that of tail spend. Ad hoc spending can go undetected, uncontrolled and become maverick. If a Procurement function wants complete vizibility, then it must also control the tail. Here's how ISS achieved this.