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Shiftgig: What Makes It Great (Direct Sourcing of Workforce/Services SolutionMap Analysis)

Shiftgig, which was founded in 2012 as an on-demand work marketplace, pivoted to become a pure-play technology provider. The company divested the staffing portion of its business and, in early 2019, launched its flagship software solution, Deploy: a deployment and engagement platform for staffing firms.

Shiftgig was able to pivot so quickly, in less than one year, to a software-as-a-solution business for staffing firms, because much of the original underlying technology functionalities/capabilities were built to power Shiftgig’s original business model, a technology enabled on-demand work marketplace. So while Deploy was brought to market this year, underlying it is an advanced, highly scalable, fit-for-purpose technology solution that has been developed and enhanced/updated over the previous seven years.

Staffing firms can use the Deploy SaaS under subscription pricing to establish their own new “on-demand, mobile-gig-workforce” staffing channels; that is to say, alternative, digitally transformed versions of their traditional ones. At this time, Shiftgig mainly targets staffing firms serving the hospitality, light industrial and experiential marketing staffing segments (but it can also be used by other businesses like per-diem nursing, catering or event management companies).

Within this new digital staffing model (enabled by Deploy), staffing firms continue to be the sourcer, curator, employer of record and payroller of the temporary workers utilized by client businesses. But Deploy enables a staffing firm’s own on-demand, mobile/digitally-connected temp workforce and 24/7 self-sourcing capability for clients. Operationally, Deploy reduces time-to-fill, and it improves the quality of deployed workers based on data and analytics. Shiftgig Deploy allows staffing firms to “up their game” and create a win-win scenario that also includes clients and workers.

Spend Matters breaks down the broadening and evolving enterprise technology solution market for contingent workforce and services (CW/S) into three main categories in SolutionMap, our free vendor ranking system. Those are solutions to manage:

* Temp Staffing, the primary historical focus and largest category of spend under management for established VMS providers (e.g., Beeline, Coupa-DCR Contingent Workforce, SAP Fieldglass, etc.)
* Contract Services/SOW (Statement of Work), the spend category now contributing the highest growth to VMS providers’ spend under management.
* Direct Sourcing of Workforce/Services (DSW/S), while the largest volume of spend under management and numbers of users lie in the Temp Staffing solution category, top VMS providers have been evolving and increasingly providing capabilities to enable clients to directly source and engage contingent workers and manage the corresponding spend and risk.

So where does Shiftgig Deploy fit into the burgeoning CW/S solution market?

Shiftgig participated and was scored in the Direct Sourcing of Workforce/Services Q3 2019 SolutionMap research cycle. Given its unique purpose and target market, Shiftgig Deploy differs from many of the other solutions (targeted to enterprises, not staffing firms) in Spend Matters in the Direct Sourcing of Workforce/Services SolutionMap. These may offer capabilities that Deploy does not — and vice versa. For example, some of the FMS-like platforms may provide complete invoicing and payment capabilities for independent contract workers, while Deploy provides an open API that transfers timesheet data to a staffing firms payrolling system. Accordingly, because Spend Matters’ scoring RFI had not anticipated a solution like Deploy, the SolutionMap Solution Scores may not provide an adequate score for this very strong, highly specialized solution.

As of Q3 2019, SolutionMap contains functional and customer satisfaction benchmarks on more than 50 providers within the overall procurement technology landscape, including 14 providers within the CW/S segment. But, taking into account the qualifications above, where does Shiftgig Deploy stand out most and help “set the bar” for the Direct Sourcing of Workforce/Services segment? And why should this matter for procurement and HR organizations? Let’s delve into the SolutionMap benchmark to find out where Shiftgig is great.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

Elevated Resources: What Makes It Great (Temp Staffing/VMS SolutionMap Analysis)

ELEVATE VMS — a product of Elevated Resources Inc., a contingent workforce services provider — is something of a new kid on the block in the evolving contingent workforce and services (CW/S) enterprise technology solution market. So it’s likely that few practitioners have heard of this VMS. But that’s because ELEVATE was not typically marketed as a technology solution separate from the Elevated Resources MSP and other service offerings.

This changed in early 2019 when Elevated Resources experienced a large increase in interest and demand for the ELEVATE VMS solution apart from the company’s service offerings. So while ELEVATE is a new face in the VMS solution market, it is actually a sophisticated technology platform and SaaS application that has been developed over a period of years within Elevated Resources.

Right out of the blocks, ELEVATE’s target market is almost exclusively mid-size organizations with $1 million to $100 million in contingent workforce spend. Today, it is true that ELEVATE might not stand up competitively to a top-tier VMS for the use case of, say, a 50,000-employee organization operating in 25 countries. But it can very well stand up as a robust, truly cost-effective solution for midsize organizations with a predominant presence in the U.S. (though the solution’s geographic footprint is being expanded). In addition, ELEVATE VMS has the experience and know-how of Elevated Resources standing behind it; and in the Spend Matters SolutionMap, the company has achieved outstanding client survey scores.

Spend Matters breaks down the broadening and evolving CW/S enterprise technology solution market into three main categories. Those are solutions to manage:

* Temp Staffing, the primary historical focus and largest category of spend under management for established VMS providers (e.g., Beeline, Coupa-DCR Contingent Workforce, SAP Fieldglass, etc.)
* Contract Services/SOW (Statement of Work), the spend category now contributing the highest growth to VMS providers’ spend under management.
* Direct Sourcing of Workforce/Services (DSW/S), while the largest volume of spend under management and numbers of users lie in the Temp Staffing solution category, top VMS providers have been evolving and increasingly providing capabilities to enable clients to directly source and engage contingent workers and manage the corresponding spend and risk.

At the time of our Q3 2019 Solution Map RFI submission, ELEVATE provided solution capabilities for temporary staffing to a handful of clients (these have been validated through client references). While Elevated Resources was able to demo a substantial range of SOW management capabilities, the rollout of that part of the solution was early stage and no client references were submitted. Therefore, for the Q3 SolutionMap, ELEVATE was only evaluated in the Temp Staffing category.

So where does Elevated Resources and its VMS fit into the burgeoning CW/S solution market? As of Q3 2019, the Spend Matters vendor ranking system, SolutionMap, contains functional and customer satisfaction benchmarks on more than 50 providers within the overall procurement technology landscape, including 14 providers within the CW/S segment. But where does Elevated Resources stand out most and help “set the bar” for the Temp Staffing segment? And why should this matter for procurement and HR organizations? Let’s delve into the SolutionMap benchmark to find out where Elevated Resources is great.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

What is a VMS today? Spend Matters’ SolutionMap helps define it 

work intermediation platform

Vendor management system (VMS) solutions have been synonymous with contingent workforce technology for the past two decades, but the functions associated with it have been evolving.

It began as a fit-for-purpose software application for managing temporary staffing suppliers and temporary workers, but over the past 10 years, most of these solutions have added functionality or modules to manage contract services/SOW suppliers and service delivery engagements. In the past five years, some providers of these solutions have grappled with the VMS term and concept. Today, most providers of these types of solutions still refer to themselves as VMS solutions, although their solution footprints vary.

When Spend Matters introduced its first SolutionMap for Contingent Workforce and Services (CW/S) enterprise technology in Q2 2018, it decided to forgo the use of the term VMS in favor of developing separate SolutionMap rankings for distinct technology solutions that addressed three extended workforce categories: (1) Temp Staffing, (2) Contract Services/SOW and (3) Direct Sourcing of Workforce/Services (formerly named “Independent Contract Workers”). This was done in part to sidestep the growing variability of the meaning of the term VMS. But more importantly, it was done based on the belief that the three categories provided a more accurate way to analyze and compare solution capabilities (to be discussed further below).

This SolutionMap Insider brief examines the current status of VMS and how Spend Matters draws a tentative line around what constitutes a VMS solution today. It also provides a high-level view of the “VMS” capabilities and an anonymized analysis of corresponding SolutionMap scores. Lastly, it concludes with questions posed to practitioners and providers about the validity of the definition and concept of VMS presented in this brief.

VectorVMS: What Makes It Great (Temp Staffing/VMS SolutionMap Analysis)

workers

VectorVMS, previously known as PeopleFluent, delivers software and services that support businesses in the management of their contingent workforce programs.

Acquired by publicly traded Learning Technologies Group (LTG) in 2018, VectorVMS now operates as a separate business unit focused on providing contingent workforce and services (CW/S) technology solutions. VectorVMS' clients today are using its technology solution that enables organizations’ sourcing and management staffing suppliers and temp workers.

VectorVMS offers businesses what may be a unique blend of (i) solid Temp Staffing sourcing /management functionality, (ii) established domain expertise and experience and, last but not least, (iii) a set of a la carte services that (for internally managed programs, for example), can even substitute for some processes that MSPs traditionally offer. It therefore holds a unique place in Spend Matter’s SolutionMap lineup.

Spend Matters segments the evolving CW/S enterprise technology solution market into Temp Staffing and two other main categories:
* Temp Staffing (Temp), the historical focus and largest category of spend under management for established VMS providers (e.g. Beeline, Coupa-DCR Contingent Workforce, SAP Fieldglass, etc.)
* Contracted Services/SOW (SOW), the spend on services provided by organized suppliers (e.g., professional services, etc.), the sprawling category of spend now contributing the highest growth to some VMS providers’ spend under management.
* Direct Sourcing of Workforce/Services (DSW/S), the spend on directly-sourced individual external workers and very-small-scale services providers, a category of spend that is becoming more relevant to many businesses.

At the time of the Q3 2019 Solution Map RFI submission, VectorVMS reported providing temporary staffing solution capabilities to nearly 200 clients in various private sector verticals (such as healthcare) as well as government. While VectorVMS did demo an appreciable set of capabilities addressing Complex Services/SOW, it is not represented in that SolutionMap this quarter (but may be in a subsequent quarters).

The Spend Matters SolutionMap contains functional and customer satisfaction benchmarks on more than 50 technology providers within the broad procurement solution landscape, including 14 providers within the CW/S segment. But where does VectorVMS stand out most and help “set the bar” for the Temp Staffing solution segment? And why should this matter for procurement and HR organizations? Let’s delve into the SolutionMap benchmark to find out where VectorVMS is great.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

Q3 2019 SolutionMap Release Notes: Contingent Workforce & Services (CW/S) Enterprise Technology Solutions — Temp Staffing, Contract Services/Statement of Work (SOW), Direct Sourcing of Workforce/Services

Q3 2019 marks the fifth research cycle for Spend Matters’ Contingent Workforce & Services (CW/S) “enterprise technology” SolutionMap, the sourcing and management of three underlying spend categories: Temp Staffing, Contract Services/Statement of Work and Direct Sourcing of Workforce/Services (formerly Independent Contract Workers, or ICW).

Beginning in Q3, Spend Matters has changed the name of the Independent Contract Workers (ICW) category to Direct Sourcing of Workforce/Services, primarily to express the proper scope of the category’s coverage of those solution providers that enterprises use to source and manage both workers and small services firms in a relatively direct manner. (At the very least, a traditional supplier’s role is more limited and the technology solution enables more direct sourcing and talent management by an end-client.)

The full list of providers in the Q3 2019 CW/S SolutionMap includes:

  • Beeline
  • Coupa
  • Elevated Resources
  • Field Nation
  • Shiftgig
  • Shortlist
  • SirionLabs
  • TalentNet
  • Talmix
  • TalonFMS
  • Upwork Enterprise
  • VectorVMS
  • Vndly
  • WorkMarket (ADP)
Three new providers joined SolutionMap in Q3 for the first time:
  • Elevated Resources — participating in the Temp Staffing category
  • Shiftgig — participating in the Direct Sourcing of Workforce/Services category
  • VectorVMS — participating in the Temp Staffing category
As noted further below, a vendor may participate in a SolutionMap category but may not necessarily appear on the SolutionMap comparative quadrant graphic.

Given Spend Matters’ procurement orientation, we evaluate “enterprise technology” vendors within a source-to-pay (S2P) reference model. In other words, we look at vendors in terms of their capabilities that address some or all enterprise requirements that arise within an S2P lifecycle (i.e., from supplier sourcing to worker or supplier payment).

We have gathered extensive business profile information, have more than 100 active customer survey references and have assigned scores to specific solution capabilities (RFI line items) ranging from well over 100 to about 300, depending upon how many SolutionMap categories a particular vendor participated in.

Q3 2019 Direct Sourcing of Workforce/Services: Provider Scoring Summary

This SolutionMap scoring summary analyzes a select group of solution providers for Direct Sourcing of Workforce/Services. It is part of our Q3 2019 SolutionMap report series, also with coverage of Temp Staffing and Contract Services/Statement of Work providers.

Q3 2019 Contract Services/Statement of Work: Provider Scoring Summary

This SolutionMap scoring summary analyzes a select group of Contract Services/Statement of Work solution providers. It is part of our Q3 2019 SolutionMap report series, also with coverage Direct Sourcing of Workforce/Services and Temp Staffing solution providers.

Q2 2019 Contract Services/Statement of Work: Provider Scoring Summary

This SolutionMap scoring summary analyzes a select group of Contract Services/Statement of Work solution providers. It is part of our Q2 2019 SolutionMap report series, also with coverage Independent Contract Worker and Temp Staffing solution providers.

Q2 2019 SolutionMap Release Notes: Contingent Workforce & Services (CW/S) Enterprise Technology Solutions — Temp Staffing, Contract Services/Statement of Work (SOW), Independent Contract Workers (ICW)

Q2 2019 marks the fourth research cycle for Spend Matters’ Contingent Workforce & Services (CW/S) “enterprise technology” SolutionMap, the sourcing and management of three underlying spend categories:Temp Staffing, Contract Services/Statement of Work and Independent Contract Workers (ICW).

The providers in the Q2 2019 CW/S SolutionMap include Beeline, Coupa (formerly Coupa-DCR Workforce), Field Nation, Shortlist, SirionLabs, TalentNet, Talmix, TalonFMS, Upwork Enterprise, Vndly and WorkMarket (ADP).

Given Spend Matters’ procurement orientation, we evaluate “enterprise technology” vendors within a source-to-pay (S2P) reference model. In other words, we look at vendors in terms of their capabilities that address some or all enterprise requirements that arise within an S2P lifecycle (i.e., from supplier sourcing to worker or supplier payment).

In this CW/S research cycle, there were no new providers, and again limited participation in the Temp Staffing and Contract Services/SOW SolutionMap categories. However, a good number of key vendors have expressed interest in participating in upcoming cycles.

There continues to be vibrant interest in participation by vendors in the emergent Independent Contract Workers (ICW) SolutionMap category.

We have gathered extensive business profile information, received 75 customer survey references and have assigned scores to specific solution capabilities (RFI line items) ranging from well over 100 to about 300, depending upon how many SolutionMap categories a particular vendor participated in.

This SolutionMap Insider research note provides insight into our methodology and additional changes in the Q2 2019 SolutionMap release.