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Q4 2018 Independent Contract Workers: Provider Scoring Summary

This SolutionMap scoring summary analyzes a select group of Independent Contract Worker solution providers. It is part of our Q4 2018 SolutionMap report series, also with coverage of Temp Staffing and Contract Services/Statement of Work providers.

Q4 2018 Contract Services/Statement of Work: Provider Scoring Summary

Contract Services Image

This SolutionMap scoring summary analyzes a select group of Contract Services/Statement of Work solution providers. It is part of our Q4 2018 SolutionMap report series, also with coverage Independent Contract Worker and Temp Staffing solution providers.

Q4 2018 SolutionMap Release Notes: Contingent Workforce & Services (CW/S) Enterprise Technology Solutions — Temp Staffing, Contract Services/Statement of Work (SOW), Independent Contract Workers (ICW)

Q4 2018 marks the second research cycle for Spend Matters’ Contingent Workforce & Services (CW/S) “enterprise technology” SolutionMap, the sourcing and management of three underlying spend categories: Temp Staffing, Contract Services/Statement of Work and Independent Contract Workers (ICW).

The providers in the Q4 2018 CW/S SolutionMap include Beeline, Coupa-DCR Workforce, Field Nation, Shortlist, SirionLabs, TalentNet, Talmix, TalonFMS, Upwork Enterprise, Vndly and WorkMarket (ADP).

Given Spend Matters’ procurement orientation, we evaluate “enterprise technology” vendors within a source-to-pay (S2P) reference model. In other words, we look at vendors in terms of their capabilities that address some or all enterprise requirements that arise within an S2P lifecycle (i.e., from supplier sourcing to worker or supplier payment).

In this second CW/S research cycle, there was again limited participation in the Temp Staffing and Contract Services/SOW SolutionMap categories. However, a good number of key vendors have expressed interest in participating in upcoming cycles.

There continues to be vibrant interest in participation by vendors in the emergent Independent Contract Workers (ICW) SolutionMap category. There are two new participants, Shortlist and Talmix, in Q4, and there are several other vendors interested in participating in upcoming cycles.

We have gathered extensive business profile information, received well over 30 client reference surveys and have assigned scores to specific solution capabilities (RFI line items) ranging from well over 100 to about 300, depending upon how many SolutionMap categories a particular vendor participated in.

TalentNet: What Makes It Great (Independent Contract Workers SolutionMap Analysis)

Lystable

TalentNet — a provider of talent acquisition, talent management and direct sourcing technology — enables organizations that are looking to source, manage and leverage independent contract workers (ICWs). TalentNet’s technology solution was recently evaluated in Spend Matters’ SolutionMap framework with the Independent Contract Workers (ICW) enterprise solution category. The ICW solution segment is the most dynamic part of the contingent and workforce and services (CW/S) procurement technology market, which also includes SolutionMap’s Temp Staffing (Vendor Management Systems/VMS) and Contract Services/Statement of Work solution segments.

Most ICW enterprise solutions have emerged over the past five years within the context of the so-called gig, freelance and peer-to-peer “economies” — a world of innovative platforms like Uber and Airbnb versus the establishment world of enterprise software applications inhabited for decades by providers like SAP and Oracle. While some new providers have stood up external platforms like online marketplaces that function effectively as third-party suppliers of talent, others have stood up enterprise software solutions that organizations can use to source and manage talent in ways that VMS, ATS and HRIS systems cannot. TalentNet falls within this latter category.

TalentNet provides a fit-for-purpose enterprise software solution that can be used within the context of contingent workforce management and/or talent acquisition programs. The “TalentCommunity” module enables enterprises to develop, scale and manage their own independent contract workforce using online private and public talent communities. The “TalentBench” module provides business users with a range of capabilities to manage and direct-source independent workers within those categories.

Field Nation: What Makes It Great (Independent Contract Workers Analysis)

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Editor’s note: This “What Makes It Great” column is normally reserved for SolutionMap Insider Subscribers, but Field Nation has generously agreed to support access for readers who are not yet members.

Field Nation offers a specialized enterprise technology solution and online marketplace that enables the sourcing, dispatching management and payment of independent field tech contractors. The provider competes in the enterprise solution category that Spend Matters’ SolutionMap calls Independent Contract Workers (ICW), the most dynamic segment of the contingent and workforce and services (CW/S) procurement software market, which also includes the Temp Staffing (Vendor Management Systems/VMS) and Contract Services/Statement of Work solution segments.

Today’s ICW solutions have their roots in the so-called gig, freelance and peer-to-peer economies — the new world of platforms, like Uber and Airbnb, versus the established world of enterprise software applications inhabited for decades by the likes of SAP and Oracle. Field Nation is a specialized solution that supports organizations (mostly service management companies, in addition to value-added resellers and sometimes OEMs) that are responsible for installing and maintaining technology/equipment across geographically dispersed business locations of technology/equipment owners/lessees.

Field Nation’s clients typically maintain a W2-employee field installation and maintenance workforce, but — to an extent — supplement it by sourcing and engaging independent field tech contractors in different locations through Field Nation’s online marketplace platform. Field Nation has recently augmented its enterprise functionality and services, branded Field Nation ONE, which is also its blended workforce management software. And it has plans to expand its work/expertise categories beyond technology/equipment.

Where does that offering fit into the burgeoning ICW market? As of September 2018, Spend Matters’ SolutionMap contains functional and customer satisfaction benchmarks on more than 50 vendors within the procurement software market, including six providers in the ICW segment. To understand where Field Nation stands out most and helps set the bar for the ICW segment — and why should this matter for procurement and HR organizations — let’s delve into the SolutionMap benchmark and explore what makes Field Nation great.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

WorkMarket (ADP): What Makes It Great (Independent Contract Workers SolutionMap Analysis)

Upwork Enterprise

WorkMarket, acquired by ADP in January 2018, offers an enterprise technology solution that companies can use to organize, manage and pay their freelance (independent) workforce. The provider competes in the enterprise solution category that Spend Matters SolutionMap calls Independent Contract Workers (ICW), the most dynamic segment of the contingent workforce and services (CW/S) procurement software market, which also includes SolutionMap’s Temp Staffing (Vendor Management Systems/VMS) and Contract Services/Statement of Work solution segments.

Today’s ICW solutions have their roots in the so-called gig, freelance and peer-to-peer economies — the new world of Uber and Airbnb versus the established world of enterprise software applications inhabited for decades by the likes of SAP and Oracle. WorkMarket originated as a vertically focused online marketplace that enabled the matching and spot engagement of field tech contractors. Over the past eight years, however, WorkMarket has significantly invested in technology development so it could evolve its business model from that of an online marketplace to a full-fledged enterprise software provider.

Where does that offering fit into the burgeoning ICW market? As of September 2018, Spend Matters SolutionMap contains functional and customer satisfaction benchmarks on more than 50 vendors within the procurement software market, including six providers within the ICW segment. To understand where WorkMarket stands out most and helps set the bar for the ICW segment — and why should this matter for procurement and HR organizations — let’s delve into the SolutionMap benchmark and explore what makes WorkMarket great.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

Upwork Enterprise: What Makes It Great (Independent Contract Workforce Analysis)

Coworks

Upwork, the well-known, global online freelancer marketplace, is increasingly becoming known for its Upwork Enterprise solution, a combination of technology and managed services designed to enable enterprises to source and engage freelance talent. Upwork Enterprise was recently evaluated in Spend Matters’ SolutionMap framework with the Independent Contract Workforce (ICW) enterprise solution category. The ICW solution segment is the most dynamic part of the contingent and workforce and services (CW/S) procurement technology market, which also includes the Temp Staffing (Vendor Management Systems/VMS) and Contract Services/Statement of Work solution segments.

Today’s ICW enterprise solutions — many originating, like Upwork, as online marketplaces — have their roots (or at least their impetus) in the so-called gig, freelance and peer-to-peer “economies” (the new world of Uber and Airbnb versus the establishment world of enterprise software applications inhabited for decades by providers like SAP and Oracle). Some of these “gig economy” solution providers have been clawing their way into larger enterprises with new technology platforms to allow those organizations to scale up their use of freelancers sourced through online platforms. This is what Upwork has been doing with Upwork Enterprise, which goes go market now as a combined managed services and technology solution (analogous, up to a point, of traditional managed service providers with their own VMS technology).

In the ICW solution segment, Upwork Enterprise is a unique solution that provides a set of functionality and services that organizations of any size can use to source, engage and pay remote, online freelancers and agencies from Upwork’s global marketplace. It provides clients with robust capabilities that includes management of SOW projects and the organization of preferred providers (freelancers/agencies) in private talent pools. And the value of the platform also is being amplified by a growing set of managed services and solution offerings.

Where does Upwork Enterprise fit into the burgeoning ICW market? As of September 2018, the Spend Matters SolutionMap contains functional and customer satisfaction benchmarks on over 50 providers within the procurement technology landscape, including six providers within the ICW segment. But where does Upwork Enterprise stand out most and help “set the bar” in for the ICW segment? And why should this matter for procurement and HR organizations? Let’s delve into the SolutionMap benchmark to find out where Upwork Enterprise is great.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

Scoring and Components Overview: Contingent Workforce/Services (Enterprise) SolutionMap Group

Scoring and Components Overview for E-Contingent Workforce/Services (Enterprise) SolutionMaps (Temp Staffing, Contract Services/SOW and Independent Contract Workers) provides comparative rankings and insight into how each provider scored from a Solution perspective and Customer Value perspective.