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Q4 2019 Contract Services/Statement of Work: Provider Scoring Summary

This SolutionMap scoring summary analyzes a select group of Contract Services/Statement of Work solution providers. It is part of our Q4 2019 SolutionMap report series, also with coverage Direct Sourcing of Workforce/Services and Temp Staffing solution providers.

Q4 2019 Direct Sourcing of Workforce/Services: Provider Scoring Summary

This SolutionMap scoring summary analyzes a select group of solution providers for Direct Sourcing of Workforce/Services. It is part of our Q4 2019 SolutionMap report series, also with coverage of Temp Staffing and Contract Services/Statement of Work providers.

Q4 2019 SolutionMap Release Notes: Contingent Workforce & Services (CW/S) Enterprise Technology Solutions — Temp Staffing, Contract Services/Statement of Work (SOW), Direct Sourcing of Workforce/Services

Q4 2019 marks the sixth research cycle for Spend Matters’ Contingent Workforce & Services (CW/S) “enterprise technology” SolutionMap, the sourcing and management of three underlying spend categories: Temp Staffing, Contract Services/Statement of Work and Direct Sourcing of Workforce/Services (formerly Independent Contract Workers, or ICW).

Beginning in Q3 2019, Spend Matters changed the name of the Independent Contract Workers (ICW) category to Direct Sourcing of Workforce/Services, primarily to express the proper scope of the category’s coverage of those solution providers that enterprises use to source and manage both workers and small services firms in a relatively direct manner. (At the very least, a traditional supplier’s role is more limited and the technology solution enables more direct sourcing and talent management by an end-client.)

The full list of providers in the Q4 2019 CW/S SolutionMap includes:

— Beeline
— Coupa
— Elevated Resources
— Field Nation
— Shiftgig
— Shortlist
— SirionLabs
— TalentNet
— Talmix
— TalonFMS
— Upwork Enterprise
— VectorVMS
— Vndly
— WorkMarket (ADP)

As noted further below, a vendor may participate in a SolutionMap category but may not necessarily appear on the SolutionMap comparative quadrant graphics (get a first look here).

Given Spend Matters’ procurement orientation, we evaluate “enterprise technology” vendors within a source-to-pay (S2P) reference model. In other words, we look at vendors in terms of their capabilities that address some or all enterprise requirements that arise within an S2P lifecycle (i.e., from supplier sourcing to worker or supplier payment).

We have gathered extensive business profile information, have more than 100 active customer survey references and have assigned scores to specific solution capabilities (RFI line items) ranging from well over 100 to about 300, depending upon how many SolutionMap categories a particular vendor participated in.

Elevated Resources: What Makes It Great (Temp Staffing/VMS SolutionMap Analysis)

ELEVATE VMS — a product of Elevated Resources Inc., a contingent workforce services provider — is something of a new kid on the block in the evolving contingent workforce and services (CW/S) enterprise technology solution market. So it’s likely that few practitioners have heard of this VMS. But that’s because ELEVATE was not typically marketed as a technology solution separate from the Elevated Resources MSP and other service offerings.

This changed in early 2019 when Elevated Resources experienced a large increase in interest and demand for the ELEVATE VMS solution apart from the company’s service offerings. So while ELEVATE is a new face in the VMS solution market, it is actually a sophisticated technology platform and SaaS application that has been developed over a period of years within Elevated Resources.

Right out of the blocks, ELEVATE’s target market is almost exclusively mid-size organizations with $1 million to $100 million in contingent workforce spend. Today, it is true that ELEVATE might not stand up competitively to a top-tier VMS for the use case of, say, a 50,000-employee organization operating in 25 countries. But it can very well stand up as a robust, truly cost-effective solution for midsize organizations with a predominant presence in the U.S. (though the solution’s geographic footprint is being expanded). In addition, ELEVATE VMS has the experience and know-how of Elevated Resources standing behind it; and in the Spend Matters SolutionMap, the company has achieved outstanding client survey scores.

Spend Matters breaks down the broadening and evolving CW/S enterprise technology solution market into three main categories. Those are solutions to manage:

* Temp Staffing, the primary historical focus and largest category of spend under management for established VMS providers (e.g., Beeline, Coupa-DCR Contingent Workforce, SAP Fieldglass, etc.)
* Contract Services/SOW (Statement of Work), the spend category now contributing the highest growth to VMS providers’ spend under management.
* Direct Sourcing of Workforce/Services (DSW/S), while the largest volume of spend under management and numbers of users lie in the Temp Staffing solution category, top VMS providers have been evolving and increasingly providing capabilities to enable clients to directly source and engage contingent workers and manage the corresponding spend and risk.

At the time of our Q3 2019 Solution Map RFI submission, ELEVATE provided solution capabilities for temporary staffing to a handful of clients (these have been validated through client references). While Elevated Resources was able to demo a substantial range of SOW management capabilities, the rollout of that part of the solution was early stage and no client references were submitted. Therefore, for the Q3 SolutionMap, ELEVATE was only evaluated in the Temp Staffing category.

So where does Elevated Resources and its VMS fit into the burgeoning CW/S solution market? As of Q3 2019, the Spend Matters vendor ranking system, SolutionMap, contains functional and customer satisfaction benchmarks on more than 50 providers within the overall procurement technology landscape, including 14 providers within the CW/S segment. But where does Elevated Resources stand out most and help “set the bar” for the Temp Staffing segment? And why should this matter for procurement and HR organizations? Let’s delve into the SolutionMap benchmark to find out where Elevated Resources is great.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

VectorVMS: What Makes It Great (Temp Staffing/VMS SolutionMap Analysis)

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VectorVMS, previously known as PeopleFluent, delivers software and services that support businesses in the management of their contingent workforce programs.

Acquired by publicly traded Learning Technologies Group (LTG) in 2018, VectorVMS now operates as a separate business unit focused on providing contingent workforce and services (CW/S) technology solutions. VectorVMS' clients today are using its technology solution that enables organizations’ sourcing and management staffing suppliers and temp workers.

VectorVMS offers businesses what may be a unique blend of (i) solid Temp Staffing sourcing /management functionality, (ii) established domain expertise and experience and, last but not least, (iii) a set of a la carte services that (for internally managed programs, for example), can even substitute for some processes that MSPs traditionally offer. It therefore holds a unique place in Spend Matter’s SolutionMap lineup.

Spend Matters segments the evolving CW/S enterprise technology solution market into Temp Staffing and two other main categories:
* Temp Staffing (Temp), the historical focus and largest category of spend under management for established VMS providers (e.g. Beeline, Coupa-DCR Contingent Workforce, SAP Fieldglass, etc.)
* Contracted Services/SOW (SOW), the spend on services provided by organized suppliers (e.g., professional services, etc.), the sprawling category of spend now contributing the highest growth to some VMS providers’ spend under management.
* Direct Sourcing of Workforce/Services (DSW/S), the spend on directly-sourced individual external workers and very-small-scale services providers, a category of spend that is becoming more relevant to many businesses.

At the time of the Q3 2019 Solution Map RFI submission, VectorVMS reported providing temporary staffing solution capabilities to nearly 200 clients in various private sector verticals (such as healthcare) as well as government. While VectorVMS did demo an appreciable set of capabilities addressing Complex Services/SOW, it is not represented in that SolutionMap this quarter (but may be in a subsequent quarters).

The Spend Matters SolutionMap contains functional and customer satisfaction benchmarks on more than 50 technology providers within the broad procurement solution landscape, including 14 providers within the CW/S segment. But where does VectorVMS stand out most and help “set the bar” for the Temp Staffing solution segment? And why should this matter for procurement and HR organizations? Let’s delve into the SolutionMap benchmark to find out where VectorVMS is great.

“What Makes It Great” is a recurring column that shares insights from each quarterly SolutionMap report for SolutionMap Insider subscribers. Based on both our rigorous evaluation process and customer reference reviews, each brief offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

Q3 2019 SolutionMap Release Notes: Contingent Workforce & Services (CW/S) Enterprise Technology Solutions — Temp Staffing, Contract Services/Statement of Work (SOW), Direct Sourcing of Workforce/Services

Q3 2019 marks the fifth research cycle for Spend Matters’ Contingent Workforce & Services (CW/S) “enterprise technology” SolutionMap, the sourcing and management of three underlying spend categories: Temp Staffing, Contract Services/Statement of Work and Direct Sourcing of Workforce/Services (formerly Independent Contract Workers, or ICW).

Beginning in Q3, Spend Matters has changed the name of the Independent Contract Workers (ICW) category to Direct Sourcing of Workforce/Services, primarily to express the proper scope of the category’s coverage of those solution providers that enterprises use to source and manage both workers and small services firms in a relatively direct manner. (At the very least, a traditional supplier’s role is more limited and the technology solution enables more direct sourcing and talent management by an end-client.)

The full list of providers in the Q3 2019 CW/S SolutionMap includes:

  • Beeline
  • Coupa
  • Elevated Resources
  • Field Nation
  • Shiftgig
  • Shortlist
  • SirionLabs
  • TalentNet
  • Talmix
  • TalonFMS
  • Upwork Enterprise
  • VectorVMS
  • Vndly
  • WorkMarket (ADP)
Three new providers joined SolutionMap in Q3 for the first time:
  • Elevated Resources — participating in the Temp Staffing category
  • Shiftgig — participating in the Direct Sourcing of Workforce/Services category
  • VectorVMS — participating in the Temp Staffing category
As noted further below, a vendor may participate in a SolutionMap category but may not necessarily appear on the SolutionMap comparative quadrant graphic.

Given Spend Matters’ procurement orientation, we evaluate “enterprise technology” vendors within a source-to-pay (S2P) reference model. In other words, we look at vendors in terms of their capabilities that address some or all enterprise requirements that arise within an S2P lifecycle (i.e., from supplier sourcing to worker or supplier payment).

We have gathered extensive business profile information, have more than 100 active customer survey references and have assigned scores to specific solution capabilities (RFI line items) ranging from well over 100 to about 300, depending upon how many SolutionMap categories a particular vendor participated in.

Q3 2019 Direct Sourcing of Workforce/Services: Provider Scoring Summary

This SolutionMap scoring summary analyzes a select group of solution providers for Direct Sourcing of Workforce/Services. It is part of our Q3 2019 SolutionMap report series, also with coverage of Temp Staffing and Contract Services/Statement of Work providers.

Q3 2019 Contract Services/Statement of Work: Provider Scoring Summary

This SolutionMap scoring summary analyzes a select group of Contract Services/Statement of Work solution providers. It is part of our Q3 2019 SolutionMap report series, also with coverage Direct Sourcing of Workforce/Services and Temp Staffing solution providers.