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The graphiteConnect Customer Experience: What Makes It Great (Supplier Relationship Management SolutionMap Analysis) [PRO]

The supplier relationship management (SXM) market has no shortage of impressive solutions. But within the number of different offerings, the graphiteConnect solution is one that has created a fresh approach to gathering and maintaining supplier data.

The graphiteConnect approach is to build an open network for supplier management. It promotes “many to many” data sharing where one supplier profile is shared with unlimited clients. The platform is essentially a social network of suppliers with a modern, data-driven architecture.

Both because of its modern approach and its ability to hold its own in the Spend Matters Supplier Management SolutionMap as such as young vendor, graphiteConnect was named to the Spend Matters’ Future 5 list for 2020, which recognizes exciting and impressive procurement start-up solutions. Founded by the former Senior Director of Global Procurement at Adobe, graphiteConnect and its team has deep industry expertise, carrying over to high customer satisfaction ratings.

As of the Spring 2021 release, the Spend Matters SolutionMap contains functional and customer satisfaction benchmarks on more than 70 providers within the procurement technology landscape. But where does graphiteConnect stand out most and help “set the bar” in supplier relationship management, and why this should matter for procurement and finance organizations? Let’s delve into the SolutionMap benchmark to find out where graphiteConnect is great, according to customer scores.

“What Makes It Great” is a recurring column that shares insights from our SolutionMap updates for subscribers to SolutionMap Insider content and PRO analysis. Based on our rigorous evaluation process and customer reference reviews, each column offers quick facts on the provider, describes where it excels, provides hard data on where it beats the SolutionMap benchmark and concludes with a checklist for ideal customer scenarios in which procurement, finance and supply chain organizations should consider it.

Spring 2021 Supplier Relationship Management and Risk (SRM): Provider Scoring Summary [PRO]

This SolutionMap scoring summary analyzes a select group of supplier management (SXM) providers. It includes coverage of supplier information management (SIM), supplier master data management (MDM), supplier performance management and broader initiative management (e.g., risk, third-party management) capabilities. It is part of our Spring 2021 SolutionMap report series, also featuring spend analytics, sourcing, contract management, e-procurement and invoice-to-pay providers.

Release note, SolutionMap Spring 2021: Sourcing, Spend and Procurement Analytics, Supplier Relationship Management & Risk, Contract Lifecycle Management and Strategic Procurement Technology (SPT) Suites

This Spend Matters SolutionMap Insider release note provides insight into the SolutionMap Spring 2021 release for the following five categories: Sourcing, Spend and Procurement Analytics, Supplier Relationship Management, Risk (SRM), Contract Lifecycle Management (CLM), and Strategic Procurement Technologies Suite (SPT). The note reviews the process we follow and highlights what has changed since the last release.

The Spring 2021 SolutionMap resulted from a “condensed” update cycle containing only customer score updates, spurred by new or expiring references. Analyst scores were carried forward from the previous Fall 2020 rankings. This condensed cycle allowed time for our analysts to simplify and streamline a new RFI for the next cycle, Fall 2021 SolutionMap. The addition of new vendors and existing vendors’ expansion into new categories were also pushed to Fall 2021 to coincide with the rollout of the revamped RFI.

Determine (Corcentric) is now displayed as Corcentric Platform.

Some 183 new or refreshed customer references (and 60 individual map references) were added in the Strategic Procurement Technology areas. Customer references from Q1 and Q2 2018 expired after 2 ½ years of use.

Get a first look at the Spring 2021 SolutionMap comparative quadrant graphics here.

SolutionMap Insider members: Learn more about each vendor by accessing the Provider Scoring Summary reports right here.

Fall 2020 Supplier Relationship Management and Risk (SRM): Provider Scoring Summary

Fall 2020 SRM Provider score summary

This SolutionMap scoring summary analyzes a select group of supplier management (SXM) providers. It includes coverage of supplier information management (SIM), supplier master data management (MDM), supplier performance management and broader initiative management (e.g., risk, third-party management) capabilities. It is part of our Fall 2020 SolutionMap report series, also featuring spend analytics, sourcing, contract management, e-procurement and invoice-to-pay providers.

Release note, SolutionMap Fall 2020: Sourcing, Spend and Procurement Analytics, Supplier Relationship Management & Risk, Contract Lifecycle Management and Strategic Procurement Technology (SPT) Suites

This Spend Matters SolutionMap Insider release note provides insight into the SolutionMap Fall 2020 release for the following five categories: Sourcing, Spend and Procurement Analytics, Supplier Relationship Management & Risk, Contract Lifecycle Management, and Strategic Procurement Technologies Suite. The note reviews the process we follow and highlights what has changed since the last release.

This is the first Fall release since the start of semiannual SolutionMap cycles. Going forward, there will be two releases per year, Spring and Fall.

 What’s new in the Fall 2020 Sourcing, Spend and Procurement Analytics, Supplier Relationship Management & Risk, Contract Lifecycle Management and SPT Suites?

Spend Matters updated the bubble size methodology of the SolutionMap rankings. The bubble size previously represented the number of customers served by a vendor. This method did not adequately convey a vendor's experience and resources to handle complex global deployments. As such, the new bubble size considers:

  • market scale based on the number of customers across the globe
  • number of full-time employees focused on the relevant solution(s)
  • revenue per customer in the relevant solution(s)

These factors were determined by the analyst team, and vendors were given the opportunity to validate the inputs.

For this Fall 2020 release, six vendors are new to a category within the SPT Suites and one existing SolutionMap participant expanded into an additional category.

The following new providers have been added for this release:

  • GraphiteConnect by Graphite Systems is a new participant in the Supplier Relationship Management & Risk SolutionMap category.
  • Ignite Procurement is a new participant in the Spend & Procurement Analytics SolutionMap category.
  • Kodiak Rating is a new participant in the Supplier Relationship Management & Risk SolutionMap category.
  • ProcurePort is a new participant in the Sourcing SolutionMap category.
  • Symfact is a new participant in the Contract Lifecycle Management SolutionMap category.
  • VORTAL is a new participant in the Sourcing, Supplier Relationship Management & Risk, Contract Lifecycle Management SolutionMap categories.

Promena is now participating in the Supplier Relationship Management & Risk SolutionMap category as well as in Sourcing.

Now merged, Wax Digital / Medius is named Medius (Wax Digital) in the Sourcing, Supplier Relationship Management & Risk and Contract Lifecycle Management SolutionMap categories. Rosslyn Analytics is now shown as Rosslyn Data Technologies in the Spend & Procurement Analytics SolutionMap category.

Customer references now have a lifespan of two-and-a-half years. Some 138 new or refreshed customer references (and 60 individual map references) were added in the Strategic Procurement Technology areas.

Get a first look at the Fall 2020 SolutionMap comparative quadrant graphics here.

(SolutionMap Insider members: Access the latest Provider Scoring Summary reports right here.)

Spring 2020 Supplier Relationship Management and Risk (SRM): Provider Scoring Summary

This SolutionMap scoring summary analyzes a select group of supplier management (SXM) providers. It includes coverage of supplier information management (SIM), supplier master data management (MDM), supplier performance management and broader initiative management (e.g., risk, third-party management) capabilities. It is part of our Spring 2020 SolutionMap report series, also featuring spend analytics, sourcing, contract management, e-procurement and invoice-to-pay providers.

Spring/Q1 2020 SolutionMap release note: Sourcing, Spend and Procurement Analytics, Supplier Relationship Management & Risk, Contract Lifecycle Management and Strategic Procurement Technology Suites

This Spend Matters SolutionMap Insider release note provides insight into the Spring/Q1 2020 SolutionMap release for the following five categories: Sourcing, Spend and Procurement Analytics, Supplier Relationship Management & Risk, Contract Lifecycle Management, and Strategic Procurement Technologies Suite. The note reviews the process we follow and highlights what has changed since the last release.

Also, SolutionMap is shifting from quarterly updates to spring and fall updates. This is the last quarterly release and the first spring release, so you’ll see it labeled “Spring/Q1.”

Changes to Spring/Q1 2020 SolutionMap

In the above individual areas, the following providers have been added for this release:
* Conga is a new participant in the Contract Lifecycle Management SolutionMap category.
* Rosslyn Analytics is a new participant in the Spend & Procurement Analytics SolutionMap category.
* Suplari is a new participant in the Spend & Procurement Analytics SolutionMap category.
* Xeeva is a new participant in the Spend & Procurement Analytics SolutionMap category.

Wax Digital, has changed its name to Wax Digital / Medius, and Orpheus was acquired by McKinsey. Their offering is now “Spend Intelligence by McKinsey.

In addition, 72 new or refreshed customer references (and 60 individual map references) were added in the Strategic Procurement Technology areas.

Get a first look at the Spring/Q1 2020 SolutionMap comparative quadrant graphics here.

SolutionMap Insider members: Access the latest Provider Scoring Summary reports right here.

Q4 2019 Supplier Relationship Management and Risk (SRM): Provider Scoring Summary

This SolutionMap scoring summary analyzes a select group of supplier management (SXM) providers. It includes coverage of supplier information management (SIM), supplier master data management (MDM), supplier performance management and broader initiative management (e.g., risk, third-party management) capabilities. It is part of our Q4 2019 SolutionMap report series, also featuring spend analytics, sourcing, contract management, e-procurement and invoice-to-pay providers.

Q4 2019 SolutionMap Release Notes: Sourcing, Spend & Procurement Analytics, Supplier Relationship Management & Risk, Contract Lifecycle Management and Strategic Procurement Technology Suites

This Spend Matters SolutionMap Insider research note provides insight into the Q4 2019 SolutionMap release for Sourcing, Spend and Procurement Analytics, Supplier Relationship Management & Risk, Contract Lifecycle Management, and Strategic Procurement Technologies Suite SolutionMap areas, reviewing the process we follow and highlighting what has changed since the last release.

Within the individual areas covered in this brief, the following providers have been added to the Q4 2019 release:

— Promena is a new participant in the Sourcing SolutionMap category.
— Spendata is a new participant in the Spend & Procurement Analytics SolutionMap category.
— Vendorful is a new participant in the Sourcing and Supplier Relationship Management (SRM) & Risk SolutionMap categories.

Wax Digital has added a new category to its existing participation this quarter: Contract Lifecycle Management (CLM).

In addition, 31 new or refreshed customer references (and 51 individual map references) were added in the Strategic Procurement Technology areas for Q4 2019.

*Get a first look at the Q4 SolutionMap comparative quadrant graphics here.

The Q4 2019 SolutionMap marks the first time Jaggaer solutions have been evaluated against Q2 2019 RFI requirements by the Spend Matters analyst team, and are able to again appear in this quarter’s editions of the Provider Scoring Summaries.

(SolutionMap Insider members: access the Q4 Provider Scoring Summary reports right here.)