Plus Content

The Contingent Workforce and Services (CW/S) Insider’s Hot List: April 2020 [Plus+]

Welcome to the April 2020 edition of Spend Matters Insider’s Hot List, a monthly look at the contingent workforce and services (CW/S) space that’s available to our PLUS and PRO subscribers. For those new to the Hot List, each edition covers the prior month’s important or interesting technology and innovation developments in the CW/S space.

In the last Hot List, we covered key events and developments that took place in February Among those were FY 2019 financial reports of three publicly traded online work/services platforms, various developments among a number of online work/services platforms and ongoing developments in financial services that cater to contingent workers and small businesses.

While this month’s Hot List will focus on what happened in the historic month of March 2020, it will try to give readers a respite from the bombardment of COVID-19 news and mostly focus on what may be workforce “hot spots,” but not in the epidemiological sense. (For help with coronavirus-related workforce issues, read our coverage of go-to solutions for finding workers in a crisis and how businesses can cope in the near term and other phases of the crisis.)

Turning now to the workforce developments in March 2020 ...

Now through April 2020, a Spend Matters' special PRO Expert Survival Pack is available to procurement practitioners only* at up to 50% off. The discount applies to PRO subscription content from our analysts and other services. — Learn more

Read all of Spend Matters’ coronavirus coverage here.

The Contingent Workforce and Services (CW/S) Insider’s Hot List: March 2020 [Plus+]

Hot List turns now to February 2020, when we saw news about work/service providers’ 2019 financials, other developments in the work/platform space, one platform’s move to provide worker benefits and a freelance financial services space that’s simmering with innovation.

The Contingent Workforce and Services (CW/S) Insider’s Hot List: February 2020 [Plus+]

supply risk

Welcome to the February 2020 edition of Spend Matters Insider’s Hot List, a monthly look at the contingent workforce and services (CW/S) space that’s available to our PLUS and PRO subscribers. For those new to the Hot List, each edition covers the prior month’s important or interesting technology and innovation developments.

In the last Hot List, we covered the investment rounds at VNDLY and Qwil; Degreed’s acquisition of Adepto; Aquent’s solution for encouraging companies to provide “benefits” to their freelancers; and the kind of far-out idea (and reality) of a temporary staffing agency for robots and robots-as-a-service.

In the first month of 2020, we saw developments like wider adoption of blockchain, technology changes, big fundraising, more freelancer banking/payments, crowdsourcing and "New Law" in the area of outsourcing.

Beyond the Traditional SRM Scorecard: Supplier Management Metrics to Diagnose Your Supplier Management Operations (Part 1: Search and Enablement) [Plus+]

Editor's note: This is a refresh of our 2017 series on supplier management metrics, which originally ran on Spend Matters PRO.

In recent years, prominent procure-to-pay (P2P) providers have increasingly offered opt-in peer benchmarking capabilities. This newly available data has changed the way consultants and advisors evaluate procurement performance. Benchmarks and key performance indicators (KPIs) once analyzed on a periodic basis, for instance, are now becoming embedded into procurement processes and continuously updated with new information as it becomes available.

Because of this, procurement organizations are becoming increasingly aware of the benefits measuring performance based on a standard set of benchmarks and KPIs can bring to overall P2P performance. Yet the same cannot be said of supplier management activities, despite the significant cost and risk they pose to procurement. In fact, Spend Matters has found that most procurement organizations are not yet measuring a complete set of KPIs to manage the lifecycle of supplier activities and associated supplier information. Solution providers have not helped this situation, either, instead glossing over supplier management in favor of KPIs and peer benchmarking services in core transactional procurement areas.

It’s time to change this. To give procurement organizations operational metrics that mirror the KPIs available in P2P, this multipart Spend Matters PRO series provides an action guide for measuring and quantifying some of the benefits of "day in the life" operational supplier management activities. It also provides a roadmap and foundational input for building a business case to support these initiatives, including investments in dedicated technology solutions and tactical KPIs for managing them.

Part 1 of this series offers diagnostic KPIs for self-assessing supplier search and enablement performance. For each metric, we include commentary and insight on why it matters to procurement, guidance on enablement and measurement, suggestions for procurement technology systems that can be used for support and variable inputs for tracking.

We also encourage all Spend Matters readers, including non-Spend Matters PRO subscribers, to download our recent 2017 landscape definition and overview on supplier management and supply risk management, which provide details on the different technical components of these solution areas.

The Contingent Workforce and Services (CW/S) Insider’s Hot List: January 2020 [Plus+]

Welcome to the January 2020 edition of Spend Matters Insider’s Hot List, a monthly look at the contingent workforce and services (CW/S) space that’s available to our PLUS and PRO subscribers. For those new to the Hot List, each edition covers the prior month’s important or interesting technology and innovation developments in the CW/S space. Let’s catch up on developments in December as we head into a new year. Seasonally not an active month, December was punctuated by a few key investments in CW/S solution innovators and a number of developments, which indicates that innovation continues to gather steam in the CW/S space.

The Contingent Workforce and Services (CW/S) Insider’s Hot List: December 2019 [Plus+]

Welcome to the December 2019 edition of Spend Matters Insider’s Hot List, a monthly look at the contingent workforce and services (CW/S) space that’s available to our PLUS and PRO subscribers. For those new to the Hot List, each edition covers the prior month’s important or interesting technology and innovation developments in the CW/S space.

As we head into December and the holiday season, we look back on the developments in November: Small service providers now ‘Open for Business’ on LinkedIn; Is the job board Indeed going gig?; Fiverr grows topline, not bottom; crowdsource testing; and news about financial services for freelancers.

Procurement Technology, Consulting Pricing Trends and Negotiation Strategies – The Times They Are a-Changin’ (Part 1) [Plus+]

Editor's note: This is a refresh of our 2012 series on solution provider pricing trends and negotiation strategies, which originally ran on Spend Matters PRO.

This 4-part series will provide a look at software provider and management consulting pricing trends and negotiation strategies within the procurement and operations area. It provides insight to buying organizations that may be helpful in negotiating with vendors such as Ariba, SAP, Oracle, Emptoris, Zycus and others, as well as recommendations for how best to engage with consultancies for price and value in the current environment.

The Contingent Workforce and Services (CW/S) Insider’s Hot List: November 2019 [Plus+]

Welcome to the November 2019 edition of Spend Matters Insider’s Hot List, a monthly look at the contingent workforce and services (CW/S) space that’s available to our PLUS and PRO subscribers. For those new to the Hot List, each edition covers the prior month’s important or interesting technology and innovation developments in the CW/S space.

20 Questions for E-invoicing and Procurement Network and Platform Selection (Part 2) [Plus+]

supplier network

Editor's note: This Spend Matters Plus brief is a refresh of our 2013 series on supplier network selection, which originally ran on Spend Matters PRO.

In the first installment of this series, OB10/Tungsten, Ariba/SAP, and GXS: 20 Questions On Supplier Network Selection, we gave some context around the right organizational questions that procurement, accounts payable (A/P), finance and supply chain organizations should ask before getting to a supplier network selection RFP/RFI. We also offered up the first five of our 20-question list, which we’ll complete today.

But before we get started, it’s important to note that this list isn’t just relevant for an initial selection for new connectivity tools and on-ramps, but also for evaluating an ongoing strategy – and selecting the right set of providers to work with in the future. In nearly all cases, it will be multiple network or platform providers rather than a single one.

We begin our list by addressing this question of single/multiple providers directly and how to structure an arrangement with a preferred on-ramp, vendor, or working with multiple providers on the same level:

The Contingent Workforce and Services (CW/S) Insider’s Hot List: October 2019 [Plus+]

Welcome to the October 2019 edition of Spend Matters Insider’s Hot List, a monthly look at the contingent workforce and services (CW/S) space that’s available to our PLUS and PRO subscribers. For those new to the Hot List, each edition covers the prior month’s important or interesting technology and innovation developments in the CW/S space.

Let’s check on September’s developments, like our update of vendor rankings in SolutionMap, a look at California’s new AB-5 law on employee classification, industry partnerships like the Upwork-Workforce Logiq plan, and a look at this question: What do Match.com, Tinder and gig platforms have in common?

20 Questions On Supplier Network Selection (Part 1) [Plus+]

Editor's note: This Spend Matters Plus brief is a refresh of our 2013 series on supplier network selection, which originally ran on Spend Matters PRO. 

The supplier network and business connectivity landscape has evolved into a world where simply staying on top of all of the on-ramps to systems and commerce is challenging enough — let alone selecting and implementing actual networks and having them to talk to buy-side systems and each other. We’ve come up with roughly 20 questions that customers should consider as early as possible when developing a business case and selection approach to the different tools that are available.

The Contingent Workforce and Services (CW/S) Insider’s Hot List: September 2019 [Plus+]

Welcome to the September 2019 edition of Spend Matters Insider’s Hot List, a monthly look at the contingent workforce and services (CW/S) space that’s available to PLUS and PRO subscribers. For those new to the Hot List, each edition covers the prior month’s important or interesting technology and innovation developments in the CW/S space.

We’ll look at several hot topics: Upwork’s review of disagreements about the size of the freelance economy, changes in worker classification, drone deliveries, a funding round by healthcare jobs marketplace provider Nomad Health, and how freelancers are changing banking and finance.