If you’ve renegotiated your UPS or FedEx contract lately, you may have noticed that both carriers are trying to eliminate Guaranteed Service Refunds (GSRs) from their agreements. But revenues and customer satisfaction are on the line.
If you’ve renegotiated your UPS or FedEx contract lately, you may have noticed that both carriers are trying to eliminate Guaranteed Service Refunds (GSRs) from their agreements. But revenues and customer satisfaction are on the line.