National Outsourcing Association Awards – well done BBC Procurement

Don’t know why I didn’t get an invite to the National Outsourcing Association Awards dinner last week (subtle hint).  They even had a band playing after dinner - the Rick Parfitt Junior Band.  (I prefer the Front Covers version of Mr Brightside however)!

The full list of winners is below - our  particular congratulations to the BBC and Jim Hemmington, their Procurement Director,  for their victories. It was pure coincidence that we featured the Digital Switchover Help Scheme contract here on the very same day as the awards (I confess, I didn’t realise they were being held that evening.)

But it wasn’t that contract for which the BBC was recognised. It was the re-competition for the Licence Fee management service – won by Capita after strong competition from IBM and Cap Gemini. The procurement led to significant savings over the contract period, £220 million over the 8-year life of the deal, and offered innovations in terms of new approaches to data analytics and technology to collect more revenue.

If you read Private Eye, you will know that not every contract the BBC has let has been successful, but they’ve continually innovated in terms of how they look at outsourcing over the years I've known them.  And they apply some advanced techniques to procurement and supply chain management – some of the best work I’ve seen, for instance, in assessing risk at second tier and beyond in the supply chain.

And congratulations to all the other winners too:

BPO Contract of the Year

  • Logica, now part of CGI, and ELEXON

IT Outsourcing Project of the Year 

  • HM Revenue & Customs

Financial Services Outsourcing Project of the Year

  • ELIX-IRR - Standard Bank

Public Sector Outsourcing Project of the Year

  • BBC

Telecommunications, Utilities and High-Tech Outsourcing Project of the Year

  • Firstsource Solutions - O2

In-house Outsourcing Professional of the Year

  • Jim Hemmington - BBC

Rising Star of the Year

  • Amanda Wright - Standard Life Plc

Offshoring Project of the Year

  • Wipro Technologies - BT Lean Engagement: Task Closure Rate Improvement

Outsourcing Service Provider of the Year

  • HCL Technologies

Outsourcing Contact Centre Provider of the Year

  • Firstsource Solutions

Outsourcing Advisory of the Year

  • Herbert Smith

Outsourcing Works: Award for Delivering Business Value in Outsourcing

  • arvato - Sefton Metropolitan Borough Council

Offshoring Destination of the Year

  • South Africa

Outsourcing End-User of the Year

  • National Rail Enquiries

Award for Innovation in Outsourcing

  • Firstsource Solutions - giffgaff

Award for Academic Achievement

  • Lorna Baker – Land Registry
  • Richard Smith – HML

Award for Corporate Social Responsibility

  • SPi Global

Skills Development Programme of the Year

  • Luxoft

Shared Service Centre of Year

  • Teleperformance and Response – Student Loans Company

Chairman's award for Outstanding Contribution to the Outsourcing Industry

  • Phil Pavitt, CIO, HMRC
  • Ian Roberts, CSC

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First Voice

  1. Dave Orr:

    Award for innovative Relationship Management:

    IBM and South West One with Somerset County Council (legal case pending).

    Award for Best-presented (Pre-sales) Promises:

    BT with Cornwall CEO and Council Cabinet (now under new ownership)

    Award for the most successful Local Authority Joint Venture:

    Award withheld (for the 7th year running)……..

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