How to Manage Growth – Without Huge Expense

Ian Smith, Finance Director and General Manager at Invu, a leading UK provider of electronic document management (eDM), invoice and purchase order management solutions, outlines in this guest post the value of combining invoice data capture with workflow and tight integration with accounting software to radically reduce costs and improve financial control.

Growth is great news for the UK economy – but how are those businesses still reliant on manual processes planning to manage the additional demand on finance associated with processing the inevitably growing volumes of invoices? Few want to embark on the upheaval, cost and distraction associated with upgrading finance packages – especially at a time when the focus should be exclusively on growth. Indeed, such upgrades offer no direct route to streamlined processing anyway. So how can businesses reliant on traditional finance packages achieve the cost and control associated with streamlined, end-to-end invoice processing that is standard in the enterprise market?

Managing Growth

For any business that has struggled to keep afloat during times of economic crisis, the challenges of managing growth can come as a nasty shock – especially when it comes to adding headcount. While investing in additional sales, production or service staff can be easily justified on the basis of the additional revenue each will support; adding administrative staff is another matter. Yet for the maxed out finance team, processing even 10% more invoices each month might simply not be possible.

So what are the options? One approach is to overload the existing Accounts Payable (AP) staff; watch the backlog build and incur the wrath of suppliers at best, late payment penalties at worst. This is a head-in-the-sand attitude that adds significant business risk. What happens when the business grows by another 10%? The obvious choice is to add a finance head – but that is a significant cost to the business and one that many SMEs, still scarred by the past decade, are loath to adopt.

The problem is that an increase in purchase invoices affects not only the finance team but every budget holder across the business who is involved in the authorisation and sign-off process. Despite the fact that the vast majority of invoices received by a business arrive via email, in most cases these invoices are still printed out, date stamped and distributed across the company for authorisation. The process is inefficient, incurs delays – and loss – and can only get worse as invoice volumes rise, creating more pressure on the AP team.

Effective Processing

The alternative is to look at the way invoices are processed and introduce some degree of automation. There is a perception that automation requires an upgrade to a more costly and complex finance solution – something that most businesses struggle to justify, especially when their accounting software may well provide all the features and functionality required by the Finance Director.

The reality is actually very different – there is no need to rock the boat with a complex and expensive systems upgrade. Instead there are a number of steps that a company can take towards more effective processing. The first one is to scan any paper invoices and capture the emailed invoices into a Document Management System (DMS). Invoices can then be emailed around the business for approval.

To improve both efficiency and control, an organisation needs to combine effective data capture – from both scanned and emailed invoices – with workflow to streamline the entire process.  At the heart of this model is automated coding - as an invoice is authorised it is coded, and as soon as the workflow is finished it is posted directly into the ledger. However, beware of accounting software that has limited data import capabilities! In these situations tight integration to the application programming interface (API) must be taken into account when planning any new invoice processing solution.

Adding Value

By combining invoice scanning and capture with online approval and coding, as well as posting and reporting through an accounting software solution, an organisation can fundamentally transform invoice processing. With this approach, paper is eradicated and invoices can be viewed instantly from any location, streamlining the approval process. With this end-to-end approach an organisation can achieve a significant reduction in manual effort, from inputting data to chasing for authorisation – enabling a business to actually reduce finance headcount if desired, and certainly handle a huge increase in demand without adding heads.

Conclusion

Despite all the talk about cloud-based applications, a huge proportion of small and growing businesses use accountancy software (such as Sage 50) to great effect. But these are accountant's packages – it is not something to extend to non-financial individuals, even if the cost of additional licenses could be justified. These companies have no need to upgrade to a more expensive solution - and certainly have no desire to embark upon the costly process of new system implementation that will distract the business at a time when the focus should be exclusively on supporting growth.

Yet continuing to rely on an inefficient, manual processes is adding unnecessary business cost, especially when enterprise-level competitors have been using scanning and workflow to streamline invoice processing for some years - with many routinely achieving in excess of 90% straight through processing. Small company or large, any organisation performing in a more controlled manner will have the edge, and achieving efficient invoice processing is a key step for any forward-looking business.

 

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