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Aligned and Flexible Category Management with Comensura and Serco

Last week I participated in a workshop with Comensura based around the recent paper we published titled “Understanding Culture and Stakeholders - Why Category Management […]

Exclusive! Ministry of Defence to Bring Shared Services Back In-house when Serco Contract Ends

We heard recently from our sources that the Ministry of Defence has decided to bring the management of Defence Business Services (DBS) back in-house next […]

Best Practice Group and the History of Serco

The Best Practice Group (BPG) and their MD, Allan Watton, are genuinely deep experts around business process outsourcing contracts and what makes them succeed or […]

This Week’s Summary of Articles from Public Spend Matters Europe

It’s that time of the week again when we give you a roundup of the articles published on Public Spend Matters Europe. Our site, launched […]

Ministry of Justice – improving Contract Management post Serco & G4S

We recently featured the Ministry of Justice (MoJ) staff event where the Serco and G4S issues were discussed in some detail – see our reporting […]

Contract Management, reliance on data, and near disaster on the M1 (part 2)

Yesterday I told the story of how I ran out of petrol on the M1 Motorway because of a faulty fuel gauge. As well as […]

Ministry of Justice and Serco / G4S contract over-billing; the inside story (part 2)

(Continuing the story of the Ministry of Justice Electronic Monitoring (EM) over-billing, as told to us at the department’s staff event last week by Vincent […]

UK Public Sector outsourcing – signs that things are looking up?

All the recent furore in the UK public sector around some of the major outsourcers (Serco and G4S actually facing court appearances, A4E similarly in […]