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Deloitte CPO Survey – Valuable, Interesting, Frustrating in Places

The Deloitte Global CPO Survey draws on 324 respondents from 33 countries. It is one of the biggest studies of its kind, with valuable input […]

Atos Procurement Technology Survey (part 3) – Lessons and Thoughts

We’ve already published parts 1 and 2 of our review of the Atos Procurement Technology Satisfaction Survey 2014 here and here. The survey picked up […]

Services Procurement – How Well Are Supply Chain Practices Applied?

There are always great articles on our sister website, Spend Matters (US) and last week was no exception. Two took my eye in particular. We’ll […]

Atos Procurement Technology Report finds High Levels of Dis-satisfaction

The Atos Procurement Technology Satisfaction Survey 2014 does not sound like the most revolutionary report we’ve ever seen, but in fact its findings are rather […]

Procurement Provider Net Promoter Study – £15 for 15 mins of your time

Many procurement organizations benchmark their internal services using customer satisfaction surveys, and some have adopted the Net Promoter Score methodology as a variation on the satisfaction score. So I thought it’d be great to extend the approach out to external procurement service providers – starting with procurement software [service] providers. But satisfaction without context doesn’t mean much, so we’re launching the first round of an ongoing “benchmark” survey that gauges procurement provider satisfaction scores for six different procurement process areas. The best part? If you complete the survey, we'll give you a £15 Amazon gift card and free 7-day access to Spend Matters PRO.