Genpact

In Their Own Words: Genpact

Genpact was formed as a BPO spun out of a GE shared services group back in 2005, but it is a full-service transformation, technology and outsourcing firm. Now digital, its DNA in process/service rigor, analytics, performance management (across a balanced scorecard of cost, cash, revenue, risk, innovation), supply chain excellence and Lean Six Sigma has helped it move up the value stack with a scalable expert-led transformation and delivery model beyond just P2P. The firm is deep in supply chain expertise, has over 1,000 category management and sourcing staff, and is comfortable in implementing and deploying accelerated and content-infused solutions from SAP and Coupa rather than just its own proprietary digital platforms.